• Accessibility

    Accessibility – in our branches

    We are committed to providing all our customers with excellent service, whatever type of relationship you have with us. However, there are a number of ways in which we have adapted our range of financial services to make them accessible to everyone. We have 32 branches in the East Midlands, South Yorkshire & Lincolnshire, most of which are open plan to make it easier for customers to find their way around. Our staff are always on hand to discuss specific needs or answer queries.

    Read more about the facilities and services we can provide:

    Wheelchair users
    Getting in and out of our branches is usually easy with level or ramped access from pavements. Wherever possible, doors are automatic please check before you visit the branch, click here to find your nearest branch

    Call Assistance
    At some branches, steps are unavoidable and a 'Call Assistance' bell system has been installed, so that a member of staff can be called.

    Low-level counters and counter queue rails
    Lower level writing surfaces are increasingly being provided at the counter. All branches have counter queuing rails, often with lower level writing surfaces.

    Visually impaired
    We welcome assistance dogs in all branches and we can provide leaflets/statements in large print or Braille on request, please ask in branch.

    Hearing impaired
    We are always willing to help by writing things down and are equally happy to receive written instructions. In addition, the following services are available:

    • Induction loops are available in our branches. They can be used with the T-setting on hearing aids to enhance sound.

    Accessibility – on our website

    We are committed to making our website accessible to all our customers and have an ongoing programme of making useful updates and improvements. We have also introduced several improvements to our website in accordance with guidelines and you can read about some of the changes here:

    Text size
    You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page, see below for guidance:

    Internet Explorer browser

    • Click 'View' to open the View menu or press 'Alt' and 'V'
    • Select the 'Text Size' option or select by pressing 'X'
    • Choose your preferred text size using your mouse or use the up and down arrow keys
    • Click to select the text size or press 'Enter'
    • The text size should change to reflect your choice

    Firefox browser

    • Click 'View' to open the View menu
    • Select the 'Text Size' option
    • Select 'Increase' or 'Decrease'
    • The text on our site should change to reflect your choice

    Safari browser

    • Click 'View' to open the View menu
    • Click on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard shortcuts select 'Apple' and '+' (plus) or 'Apple' and '-' (minus)
    • The text size on our site should change to reflect your choice

    Consistent page headings and titles

    A consistent heading structure has been used so that page information is compatible with access technology.

    Contrasting colours
    We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site's colours, you can do this by changing your browser settings.

    Alternative text for graphics
    All graphics and images contain descriptive alt tag attributes (alternative text). Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.

    Descriptive links
    All links have been written to make sense when taken out of context. Where appropriate, we have also added information to let you know if the link will open a new window or if additional software is required to view.

    Additional information

    • Adobe PDF files - you need Adobe Reader software to view Adobe PDF files. If you do not have the software installed on your computer, you can download it for free at Adobe Reader. (opens in new window) If you are using access technology to view Adobe PDF documents, go to the Adobe Accessibility Resource Center (opens in new window) which provides information and tools. An online PDF conversion tool can be found at online conversion tools for Adobe PDF documents. (opens in new window)
    • Style sheets - this site uses cascading style sheets to make it look better and so you can tailor it to your requirements.

    Keeping your browser updated
    We recommend you keep your browser up to date, because the newer versions provide higher levels of security. To check the version of your current browser, check in the 'help' or 'about' section of your browser toolbar.

Nottingham Building Society is a member of the Building Societies Association, the Council of Mortgage Lenders and Financial Ombudsman Service and is a participant in the Financial Services Compensation Scheme. Nottingham Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered under number 200785.

Nottingham Building Society and Nottingham Property Services are introducers to Wren Sterling for investments, pensions and protection. Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Registered in England No. 09157918.

Nottingham Building Society’s home insurance is underwritten by Royal & Sun Alliance Insurance plc (no 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Terms and conditions apply. For your protection, telephone calls may be recorded and monitored.

Nottingham Mortgage Services is an appointed representative of Intrinsic Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3089887. A wholly owned subsidiary of Nottingham Building Society. 

HM Lettings Limited, registered in England and Wales number 8333273. A wholly owned subsidiary of Nottingham Property Services.

Nottingham Building Society is an introducer to The Will Writing Company, part of the Estate Planning Group (Holdings) Ltd, for estate planning services. The Will Writing Company adheres to the Institute of Professional Willwriters Code of Practice which is endorsed by the Trading Standards Institute.

The Prepaid Funeral Plan is provided by Dignity Pre Arrangement Limited. A company registered in England No. 1862158. VAT registered No. 486 6081 14. Registered Office: 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. Tel: 0121 354 1557 Fax: 0121 355 8081. Part of Dignity plc. A British company. www.dignityfuneralplans.co.uk. Dignity Pre Arrangement Limited is regulated by the Funeral Planning Authority.

Nottingham Building Society, Nottingham House, 3 Fulforth Street, Nottingham, NG1 3DL.

Visit the Prudential Regulation Authority (opens in new window) or the Financial Conduct Authority website (opens in new window)


© Nottingham Building Society 2015. All rights reserved.

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