Our products and services are only available to UK residents, with mortgages only available for properties in England and Wales.Use of the website is governed by the laws of England and Wales and any disputes arising in connection with it or the products offered will be subject to the exclusive jurisdiction of the English courts.The language we use for all communications is English.The Nottingham Building Society is authorised and regulated by the Financial Services Authority for deposit taking and residential mortgages (registered number 200785). The Financial Services Authority does not regulate commercial or business related mortgages.You can check our authorisation on the FSA's Register by visiting the FSA's website http://www.fsa.gov.uk/register/ (opens in new window) or by contacting the FSA on 0845 606 1234.We only advise on and offer our own mortgage products.You will be provided with information on whether a mortgage will be FSA regulated during the course of the sales process. Many buy-to-let mortgages will not be regulated by the FSA, nor do we offer any commercial or business mortgages that are regulated by the FSA.Nottingham Building Society’s home insurance is underwritten by Royal & Sun Alliance Insurance plc registered in England and Wales (company number 93792) at St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Royal & Sun Alliance is authorised and regulated by the Financial Services Authority. Terms and conditions apply. For your protection, telephone calls may be recorded and monitored.Nottingham Building Society is an introducer to Towergate Financial (East) Limited for investments, pensions and protection. Towergate Financial (East) Limited is authorised and regulated by the Financial Services Authority.Nottingham Property Services is the trading style of Nottingham Property Services Limited, registered in England and Wales (company number 02272731).Nottingham Mortgage Services is the trading style of Nottingham Mortgage Services Limited registered in England and Wales (company number 03089887). Nottingham Mortgage Services is an appointed representative of Intrinsic Mortgage Planning Limited which is authorised and regulated by the Financial Services Authority.
No information given on this site is to be considered financial advice. If you require advice on any product or service offered by us, then you are asked to contact us directly as instructed on the site.We are not responsible for the security or content of third party websites to which there are links on this site and we do not endorse or recommend any products or services advertised on them.We are a member of the Financial Services Compensation Scheme (FSCS) that was established under the Financial Services and Markets Act 2000. As a customer of the Nottingham Building Society your account(s) with us are covered by the Financial Services Compensation Scheme up to the maximum of £85,000 per person, unless you are:
Deposits are covered for 100% of £85,000 per investor. If you also have a mortgage with us, any sum due to you will be applied first to reduce any outstanding mortgage balance you may have.Further information about the compensation scheme arrangements is available from the FSCS www.fscs.org.uk. (opens in new window)To help us maintain our service and security standards telephone calls may be monitored or recorded.You must be aged 18 or over to apply for a mortgage with us. We also recommend that you consider your life cover and income protection arrangements when taking out a mortgage. Any application you make will be subject to an assessment of your financial standing and ability to afford a mortgage.
We are committed to giving you first class service. However, if something goes wrong we know that you may want to make a complaint.
Within the first five days we will look into your complaint and write to you with details of our findings and what we plan to do to put things right. If we need more time, we will send you an acknowledgement letter instead which will tell you the name of the person looking into your complaint and include a copy of this leaflet. We will then write to you again within four weeks of receiving your complaint with details of our findings and what we plan to do to put things right.
If you are not happy with our solution, you can ask us to review your complaint again.
We will review your complaint again and send you our final response letter within eight weeks of receiving your complaint. If you are still not happy, the letter will tell you how you can refer the matter to the Financial Ombudsman Service. You must do this within six months of the date of our final response letter.
There may be times when we cannot send you our final response letter by the end of eight weeks. If this is the case, we will write to you to explain why and let you know when we can do so. If you are unhappy with the delay, you can refer the matter to the Financial Ombudsman Service.
We are a member of the Financial Ombudsman Service. This provides an independent service to consider complaints against its members. The Ombudsman will only become involved in your complaint if you are not happy with our final response letter. Please ask us if you would like a copy of the leaflet describing the Ombudsman scheme.
You can contact the Financial Ombudsman at:
Financial Ombudsman Service,South Quay Plaza,183 Marsh Wall,LondonE14 9SRTelephone: 0800 023 4567Mobile: 0300 123 9123http://www.financial-ombudsman.org.uk (opens in new window)e-mail: enquiries@financial-ombudsman.org.uk