• Savings FAQs

    What are your Savings Terms and Conditions?

    How do I open a new account?

    • For branch based accounts, call into your local branch with the required identification and we will open your account there and then. You cannot apply for a branch account by post.

    I was a member of the society, however, I have now closed my accounts. Do I need to provide identification?

    • Yes. To comply with Money Laundering Regulations we require identification. Please read our identification guide.

    Why do I need to provide identification?

    • We require you to provide identification to comply with Money Laundering Regulations.

    I’m an existing customer do I need to provide identification?

    • No, only new customers need to provide identification. However we may need to reconfirm your identity, but we will contact you if this is required.

    Who can open a new account?

    Paying tax

    I’m a non tax payer, how do I set up my account to receive gross interest?

    • You need to complete an R85 form to receive gross interest. For branch based and postal accounts please call us on 0844 481 4444 and we will post one out to you. You can also pop into your local branch to complete this form.
    • You can only apply to receive gross interest if you are a UK resident.

    Do I need to complete an R85 form for each account I hold with you?

    • Yes.

    What is a 975 Tax Certificate?

    • A 975 certificate (certificate of tax) shows the interest earned and tax paid on an account during a tax year (6th April – 5th April).

    Do I need a 975 certificate?

    • Generally, a certificate of tax is only needed if you have to make a self-assessment tax return or want to claim tax back on interest you have already paid.

    How do I request a 975 certificate?

    • For branch based and postal accounts certificates of tax are automatically sent shortly after your annual interest payment date. Please check your account details to find out when this is.
    • If you have had interest paid following a closure or a transfer you will need to call us on 0844 481 4444 or write to us to request a certificate of tax.

    Change of address

    For branch based and postal accounts we need notification of a change of address in writing, please send us a letter confirming your new address to:

    Nottingham Building Society
    Nottingham House
    3 Fulforth Street
    Nottingham
    NG1 3DL

    Alternatively you can call into your local branch.

    If someone dies

    • You must inform us of the death by providing the original or certified copy of the death certificate.
    • This can be certified by a professional or regulated person e.g. Lawyer, doctor, chemist, nurse (SEN or SRN), teacher, professor, engineer etc. The certified copy also must state ‘this is a true copy if the original document’.
    • Upon notification of this, if the account is in a single name, it is suspended until the necessary statutory declaration or grant of probate is received. The account will then be closed and the funds distributed accordingly. If the account is in joint names the name of the deceased is removed and the ownership of the account transfers to the other holder(s).

    Interest rates

    Will I be informed when the interest rates change?
    For branch based and postal accounts when we make a change to interest rates, we will tell you about it in the following ways:

    • If we materially decrease an interest rate to your disadvantage, we will notify you in writing 14 days in advance of the change. You will be given 30 days from the date of this notification to close or switch your account without notice/penalty.
    • If we make a decrease to an interest rate that is not material or we increase an interest rate, we will notify you in one or more of the following ways:
      • placing notices in our branches
      • newspaper advert (the current newspapers we use are listed in our product literature)
      • a notice on our website

    We will determine whether a decrease to an interest rate is ‘material’ in accordance with industry practice.

    This does not apply to fixed rate or tracker accounts

    How do I find what interest rate I am getting?

    • Interest rates are available on our website. Alternatively you can check your latest rate change letter or interest statement.

    Operating accounts

    Can I operate my account online?

    • Branch and postal accounts cannot yet be operated on line, please refer to your account terms which will confirm you can either operate your account in branch or by post.

    How do I make withdrawals?

    • If you have a branch based account please contact or call in to your local branch.
    • If you have a postal account we require instructions in writing accompanied by your passbook. Please send these to:

      Nottingham Building Society
      Nottingham House
      3 Fulforth Street
      Nottingham
      NG1 3DL
    • Withdrawals can only be made in accordance with the account terms and conditions i.e. you may have to give notice of your withdrawal.

    Can I set up a standing order to my account?

    • For branch based and postal accounts you need to complete a bankers order form, click here to print one from our Download Library. Take this to your bank and they will set this up for you.

    How much can I withdraw from my account?

    • Postal accounts have no minimum or maximum withdrawal amounts however the accounts all have a minimum balance which must remain in the account to keep it open.
    • If you have a branch account you can withdraw up to £250 cash daily without notice, if you wish to withdraw more cash please contact your local branch. There is no minimum or maximum amount for withdrawals made by cheque.

    When are branches open?

    • Most of our branches are open between 9am – 5pm Monday to Friday and 9am – 12pm on Saturdays. However please check with your local branch for training times when they will be closed.

    What times can I telephone you?

    • You can contact us by phone on:
      • Monday – Thursday from 8am to 7pm
      • Friday from 8am to 6pm
      • Saturday from 9am to 12.30pm

    What do I do if I have lost my passbook?

    • Please either contact your local branch or call us as soon as possible on 0844 481 4444, we will put a hold on your account so that it cannot be used.
    • For passbook based accounts we will send you a ‘lost passbook’ form and an application form to complete and return. On receipt of these we will replace your passbook and provide you with a new account number. If you are a non tax payer please let us know as you will need to complete a new R85 form.

Nottingham Building Society is a member of the Building Societies Association, the Council of Mortgage Lenders and Financial Ombudsman Service and is a participant in the Financial Services Compensation Scheme. Nottingham Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered under number 200785.

Nottingham Building Society and Nottingham Property Services are introducers to Towergate Financial (East) Limited for investments, pensions and protection. Towergate Financial (East) Limited is authorised and regulated by the Financial Conduct Authority.

Nottingham Building Society’s home insurance is underwritten by Royal & Sun Alliance Insurance plc (no 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Terms and conditions apply. For your protection, telephone calls may be recorded and monitored.

Nottingham Mortgage Services Limited, registered in England and Wales number 3089887. A wholly owned subsidiary of Nottingham Building Society. Nottingham Mortgage Services Limited is an appointed representative of Intrinsic Mortgage Planning Limited that is authorised and regulated by the Financial Conduct Authority.

HM Lettings Limited, registered in England and Wales number 8333273. A wholly owned subsidiary of Nottingham Property Services.

Nottingham Building Society is an introducer to The Will Writing Company, part of the Estate Planning Group (Holdings) Ltd, for estate planning services. The Will Writing Company adheres to the Institute of Professional Willwriters Code of Practice which is endorsed by the Trading Standards Institute.

Nottingham Building Society is an introducer to Dignity Prearrangement Limited who provide the Guaranteed Funeral Plan.

Nottingham Building Society, Nottingham House, 3 Fulforth Street, Nottingham, NG1 3DL

Visit the Prudential Regulation Authority (opens in new window) or the Financial Conduct Authority website (opens in new window)

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

© Nottingham Building Society 2014. All rights reserved.