An important message from our CEO

During this uncertain time, I wanted to reassure you that we continue to take all necessary measures to help ensure the safety of our members and teams by following the latest Government advice. We’re doing everything we can to support you through the Coronavirus outbreak.

What we’re doing

We understand Coronavirus is affecting everyone differently. We know these are uncertain times and you will want the latest and most up to date information from us about your savings, mortgages and how you can talk to us.

On our dedicated Coronavirus page you can find the latest information and news as well as details of what support is available from us.

What you can do to help

Now more than ever we’re here for you and there are some simple ways you can help us too.

1. Help us protect our team and only visit a branch if absolutely essential

The Government's latest advice around social distancing and the need to protect the most vulnerable in our society by asking us all to stay at home means we need to do things differently in our branches.

New opening hours
We’re doing everything we can to keep our branches open whilst it’s safe to do so. Over the next few weeks it is likely that our opening hours will be constantly changing and we may need to temporarily close branches at short notice. Before you visit us please check the branch pages on our website which will tell you our current opening hours.

Only visit if it’s essential
We ask that you please only visit branches for essential activities, such as cash withdrawals for essential purchases or deposits. Please don’t visit for passbook updates or make multiple visits in the same week. We’ve had some members visit a branch on more than one occasion this week and whilst we love to see you under normal circumstances, in the interests of safety we’d ask you limit your visits to once a week if you possibly can for now.

Help keep us all safe
Some of our spaces are small so only one customer will be allowed into a branch at a time. We appreciate your support and patience with this and ask that if you are waiting outside you help keep us all safe by remaining 2 metres apart. Please don’t visit us in branch if you or someone in your household has a new and continuous cough or a high temperature. This is so important if we are to protect our NHS and save lives.

2. Before you telephone us please check the website first and if you have to call please make sure it’s essential

We’re getting many more calls and messages than usual which is making it hard to answer or respond to members as quickly as we would like. To ensure we can help those with the most immediate financial need, please only get in touch if it’s absolutely essential. We’d ask that you please don’t call us:

  • To find out the status on something you have already requested such as a payment holiday – we’re dealing with those requests as quickly as we can and know that speed is of the essence
  • If you’re able to please complete your request online – for example you can now apply for a mortgage payment holiday.

3. Please use our online channel to stay up to date

We’ll continue to provide regular updates via our Facebook feed and our Coronavirus support page so it’s a great place to check before you visit a branch or pick up the telephone to see if we answer your question here first.

The Nottingham has been serving our members for 170 years. We believe that there has never been a more important time for us to step up and support our members through this unprecedented period of national challenge. We are confident that we will get through this together by doing the right thing to support and look after each other.

Stay Safe.

David Marlow 
Chief Executive Officer

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