Supporting mortgage customers

Our Society was founded on the principal of helping people put a roof over their head and we remain committed to supporting mortgage customers throughout the pandemic and beyond.

If you’re struggling with mortgage payments

If you have been financially impacted by coronavirus, we can offer you a temporary break by deferring your mortgage payments for three months. If you wish to proceed with new payment deferral request:
  • Complete the declaration form on this page
  • We will then send you some information about the impact of deferring payments to help you to decide if it is right for you
  • In the meantime please do not cancel your Direct Debit or other payment method as any payments missed outside of an agreed deferral period will be classed as arrears
  • Once you confirm you are happy to continue we will put it in place.

If you’re already deferring payments/taking a 'payment holiday’

If you are already taking a break from your mortgage payments, we can provide additional support when this finishes, should you need it.

We are currently in the process of contacting all customers already deferring payments to discuss your circumstances and assess the most suitable option for you. There is no need to contact us about this, as we will be in touch before your initial payment break finishes to chat about the options available.


What are other options to help me?

  • If you are in credit with your mortgage, you may be able to reduce your payments for a period 
  • You may be able to change the way you make your payments or the date you pay 
  • We may agree a reduced payment for a period 
  • You may be able to switch to a different product
  • You could look to increase the term of your mortgage to reduce your monthly repayment amount.

If you are experiencing wider financial difficulties due to coronavirus, there is a multitude of resources and support available through The Money Advice Service.


Key information on payment deferrals

Although we are not asking you to make any payments during the agreed period, you will still owe this amount. The deferred payment amounts will be included in the total mortgage balance and interest will continue to be charged, which means that your mortgage balance will increase. 

During the deferral period, no arrears charges will be added to your account and we will ensure that your credit file is not adversely affected by deferring these payments. 

At the end of the payment deferral, your new monthly payment will be recalculated and you can repay the deferred payments over the remaining term of the mortgage. This will mean that your new monthly mortgage payment is higher than it was before the payment deferral. We are in the process of communicating with those already deferring payments to advise what your new monthly payment will be. We will also let you know what other options may be available to continue to support you. 

  • If you have a Direct Debit in place, we will not collect any payments during the deferral period so please do not cancel your Direct Debit.
  • If you pay by standing order you will need to stop this yourself by contacting your bank.
Ensure you have read this information fully and that you keep a copy for future reference (download copy). 

You can resume mortgage payments, either partially or in full, at any time during the payment deferral to limit the impact on your mortgage balance and payments in the future please let us know by calling our payment support team on 0344 481 0030.

We have also committed to not starting repossession action against mortgage customers before 31st October 2020. Repossession is always a last resort and we would not take any action to repossess a property whilst you continue to work with us to get your payments back on track.


Last updated on:

Payment deferral declaration form

Please fill in your details below. By submitting the form you agree that the information provided is correct to the best of your knowledge. Once received one of our team will contact you as soon as they can.