The Will Writing Company Q&As
The Will Writing Company, which is part of The Estate Planning Group, has gone into administration as at 15th February 2018.
Taylor Rose TTKW together with The Philips Trust Corporation have purchased the assets and database of The Will Writing Company and The Family Trust Corporation. Taylor-Rose will service the future requirements of all Family Trust customers.
Deedbank which holds customer wills and other documents will continue to trade and will be contacting all of their customers to introduce a new ongoing service plan.
Please note we don’t have any partnership with Taylor-Rose TTKW, The Philips Trust Corporation or Deedbank so therefore are unable to advise or recommend on what you should do. If you are unsure you can access the SRA (Solicitors Regulation Authority) website in order to find a suitable solicitor sra.org.uk/consumers/using-solicitor/find-solicitor.page.
The Will Writing Company/Deedbank hold my documents, how can I retrieve them?
You can arrange the return of your will or other documents such as Power of Attorney by contacting the storage company, Deedbank.
You can email your request to: firstname.lastname@example.org or telephoning them on 0330 555 7555 between the hours of 10am and 4pm (Monday to Friday).
There will be a £25 charge made for the retrieval and secure postage of the documents. This will need to be paid directly to the storage company by cheque, ID will also will be requested as part of the document retrieval process.
I have been paying The Will Writing Company for ongoing changes to my will and need to make a change, what should I do?
The on-going service plan, the will-writing and probate support will now be provided by Taylor-Rose TTKW Solicitors.
The contact details to make any amendments are: 0161 850 1839.
I have a trust held by The Family Trust Corporation, how are they affected?
Taylor-Rose will service the future requirements of all Family Trust Corporation customers. A customer can ask The Family Trust Corporation to retire and appoint new trustees in their place if they choose to do so.
Any queries regarding The Family Trust Corporation or a trust held by them can be directed to Taylor Rose on (0161) 850 1839.
I have a question that is not answered by any of the above, who can I speak to?
You have a number of options available to you:
- If your query relates to the storage of a document you may wish to contact Deedbank Storage directly by emailing: email@example.com or telephoning them on 0330 555 7555 between the hours of 10am and 4pm (Monday to Friday).
- If your query relates to an existing Will Trust or Power of Attorney you can contact Taylor-Rose directly on 0161 850 1839.
- If you wish to receive any guidance on your current situation you can contact the SRA (Solicitors Regulation Authority) by calling 0370 606 2555. Their opening hours are 08.00 to 18.00 Monday, Wednesday, Thursday, Friday and 09.30 to 18.00 Tuesday.
- You can speak to us by visiting one of our local branches or you can contact or Customer Services Team by calling 0344 481 4444.
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