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Important information for online savings customers
Due to planned maintenance our online savings accounts will not be available from midnight on Friday 7th October through to 6am on Monday 10th October. We apologise for any inconvenience.
Please contact us on 0344 481 4444 to discuss this.
Yes, please call us on 0344 481 4444 and we will arrange this for you..
Yes, you can download the Direct Debit form by clicking here.
Yes, please call us on 0344 481 4444 and we will arrange for a certificate of interest to be sent to you.
Please call us on 0344 481 4444 to discuss this.
We can sometimes agree to this, please contact us on 0344 481 4444 to discuss this further.
Our preferred method is Direct Debit. Click here to print off a form. If you do not wish to pay by Direct Debit, you can make payment at any of our branches.
Alternatively, you can pay via internet or telephone banking, if your bank account is set up for this.
Our bank details are:
NatWest Bank Sort code: 60-80-09
Account number: 96875364
Please ensure that you quote your mortgage account number as the 'reference' – your payment will not reach your mortgage account if you don’t.
Please allow three working days for your payment to reach your mortgage account.
Yes, we have a wide range of products available for existing mortgage customers. Please call us on 0344 481 4444 to discuss these.
The minimum payment is £500. Please ensure you state this is a capital payment to ensure it is recorded on your account.
The interest is re-calculated from the day following the capital payment.
You can make a capital payment at any time during the year. There is no need to delay making a capital payment until the last day in the year, as interest is calculated from the following day after the capital payment is received.
It will normally take six working days from the date that the Direct Debit was credited to the mortgage. An overpayment usually takes three working days to reach a bank account, once the payment has left us.
Please refer to the leaflet ‘Mortgages – general conditions’ which explains how annual interest is calculated, or call us on 0344 481 4444.
As an existing customer we want to continue doing business with you. Whatever your mortgage needs, our advisers can help.
Our monthly newsletter is full of interesting information for our customers. As well as the latest news and events from your Society, it includes information about new products, competitions and money-saving tips.