Your house sale is less likely to fall through with The Nottingham

01/01/2015
Estate agency
Statistics show that people selling their home with The Nottingham are far less likely to face the disappointment of a sale falling through.

In June 2015 eight out of ten vendors dealing with the Nottingham Estate Agency and Harrison Murray saw their properties sell. This compares to a national average of only 60% reaching exchange of contracts*.

Integral to this success story is that the estate agency is part of a building society that has consistently high levels of customer satisfaction (independently monitored**), and that both sides of the business - estate agency and building society - share the ethos of putting the customer first.

Dedicated people carry out dedicated, specialised roles, and the company’s ‘all under one roof’ philosophy cares about the customer today, tomorrow and in the future through products and services including property sales, conveyancing, lettings, home and landlords insurance, savings and financial planning. 

And through Nottingham Mortgage Services, a subsidiary of The Nottingham, extra value is added in the form of a Whole of Market mortgage offering that sees over 40 lenders searched to find the best product for the customer.

Claire Sheldrake, from Wisbech, recently sold her property through Harrison Murray. She said: “The staff were professional and courteous throughout. From day one, dealing with them was a pleasure.

“They were enthusiastic throughout and that went a long way towards selling the house. Compared to other agents I have used previously I can honestly say that Harrison Murray are the best and I will have no hesitation in recommending them to family and friends.”

Su Snaith, The Nottingham’s Head of Estate Agency, added: “Estate agents are renowned for being able to ‘talk the talk’ but it’s absolutely essential that vendors see we can ‘walk the walk’ as well.

“To be able to demonstrate high customer satisfaction levels and completion rates way above the national average is evidence of our expertise. And when you twin that with the products and services we have it truly is a reassuring ‘all under one roof’ offering.

“We pride ourselves on making the whole process uncomplicated and, as experts in our field, in always putting the customer first. We help to take the stress out of the situation for vendors and, as the statistics show, more often than not the process ends in a successful sale.”

The Nottingham has 36 Nottingham Estate Agency and Harrison Murray branches across the eight counties of Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Northamptonshire, Cambridgeshire, Bedfordshire and Hertfordshire.

* Research by property search firm The Buying Agents (August 2014).
** Over the last twelve months 69.3% of customers independently surveyed said they were highly satisfied with the services provided by The Nottingham. Each year Customer Satisfaction Network (CSN) contact more than 5,000 customers of The Nottingham to get their feedback on the experience they have when interacting with the society and its subsidiaries.

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