Insurance stories - Helen

It's hard to believe some people don't think of home insurance as an essential but recent figures from Shelter suggest up to five million households in the UK don’t have a policy.

Helen Jacklin, from South Ferriby in Lincolnshire, is not one of those people. She is glad to have had cover ever since becoming a home owner over 30 years ago.

That was particularly the case six years ago when the River Humber rose suddenly and a flood struck, devastating her home and the majority of items within it.

Whilst the experience was extremely traumatic it is one she was happy to talk about again after The Nottingham introduced her to RSA for her latest home insurance policy.

Helen, 60, said: “I’ve never understood why some people forego important home insurance just so they can have an extra night out or another pair of shoes. Many see it as a burden.

“I was brought up to pay the mortgage, bills and insurance first and to save a bit too, and then whatever is left can go on what you want. That certainly stood me in good stead when the flood happened and two feet of water changed everything in an instant.

“Thankfully, after a night sleeping on the floor of the village hall, my insurers came to the rescue, and hotel accommodation and then a flat were arranged whilst my house was sorted out. Nearly seven months later I moved back in.

“I wouldn’t wish a flood on anyone but cannot explain how different it would have been for me, had I not had a good insurance policy in place.”

Back then Helen was insured by the bank she worked for at the time, and she loyally went on to keep cover with them for over three decades.

Whilst that did the important job of making sure she always had a policy in place, what it didn’t take into account was that there might be lower prices to be had elsewhere - that is until a chance conversation in The Nottingham's Brigg branch led to a review of her cover. 

Helen added: “My friend and I had gone into Brigg for lunch and we popped into The Nottingham so she could put some money into her granddaughter’s savings account.

“We got talking to a well informed and friendly customer services assistant, Nicky, and in the course of the conversation home insurance came up and she mentioned how it might be worth me speaking to RSA for a review of my cover.

“I thought there was no harm in looking into it and she put me in touch with them. Not everyone will be able to make a saving as it depends on individual circumstances, however I am happy to now have the same level of cover in place for £300 a year less than the almost £700 my bank had quoted me to renew!

“What’s more, I am all set to receive cashback from The Nottingham soon too, as a member reward for being a saver there. I’m looking forward to treating a good friend to a birthday lunch with the money.”

Membership Adds Up is a loyalty programme with a range of exclusives rewards for qualifying members*. Benefits include cashback (normally £25, but doubled to £50 until 30 April 2019) when purchasing a new annual home or landlord insurance policy. The society will also refund cancellation fees for anyone who decides to leave a policy with another provider mid-term.

Cashback is paid if the policy remains in force 90 days after the start date. Members with separate buildings and contents insurance will only be entitled to one cashback offer.

*A qualifying member is someone aged over 18 who has a savings balance of at least £500 and, in addition, has held a savings account with us for at least 12 months or currently has a Nottingham Building Society mortgage.



Flooded house image


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