Protecting Our Members

At The Nottingham, we’re dedicated to keeping you and your data safe, as well as securing our systems against any malicious individuals. We work hard to ensure that we are equipped to deal with the latest threats, and to help you do the same. 

What we do to protect you

  • All pages on our website that display or collect personal information are encrypted. This means information is sent securely and cannot be intercepted. Look for the padlock symbol on your browser bar to confirm that your connection is secure. 
  • When you call us, we’ll verify your identity before discussing or disclosing any confidential information or re-setting your password. 
  • We will never email you requesting account security details or credit or debit card information. 
  • We work alongside fraud prevention agencies to prevent fraud and verify your identity. 
  • We constantly review and improve our approaches and systems to ensure that we remain equipped to deal with any potential security threats. 

Beware of phishing, vishing, smishing, and fake websites

Scams where fraudsters pretend to be from a business or person you know are some of the most common to get hold of your personal data. But what are they, and how can you spot them? 

Fake Websites – Setting up a website these days is pretty simple to do so some scammers set up a site that looks similar to the real one. 

Scammers then sit and hope that when you search for the site you’re after, you’ll click through to their fake site instead. They then try to get you to provide personal and financial information to commit identity theft or to get access to your money. 

In fact, we recently found and took down a site that did just that and continue to work with domain name providers and cyber security partners to keep our members safer online.

Some things you can do to prevent being scammed in this way are: 
  • If you know the site address, type it in directly rather than searching for it.  
  • If you do click through to a website in search results, texts or emails, carefully check the URL to see that it’s spelt correctly and matches the legitimate site address.
  • If you’re in doubt about anything on a site, don’t input any personal information or click on any links within emails or texts leading to a website. Double check by calling the company on a number you know to be accurate. 

Phishing – Phishing is the act of sending an email pretending to be from a reputable business to convince someone to share personal details such as card numbers and passwords. Remember that we will never request your account security information over email. You can often spot a phishing email by the use of an email address that’s different from any other correspondence you’ve had from that company. Make sure to carefully read the address of any email you’ve received and never click on any links contained within emails.  

Vishing – Vishing is like phishing but takes place over the phone. If you suspect that someone on the phone is not who they say they are, hang up, wait 15 minutes, and call them back on their customer service line.  

Smishing – With the same goal as phishing and vishing, smishing is an attempt to gain access to your personal information through text messages.  

You can find more about these scams here.

What can you do to protect yourself?

  • Use a unique and memorable password, with different passwords for each of your accounts. 
  • Never share your password with anyone and change it immediately if you suspect that someone else could know it. 
  • Make sure that we have your correct telephone number in case we need to contact you. 
  • Ensure that your computer is updated with anti-virus software and use a firewall to protect yourself from hackers. 
  • Never send us account security details or credit or debit card information via email. 
  • Be aware of phishing emails and texts. Never respond to these messages or open any attachments or links within them.  
  • Be aware of fraudulent websites posing as legitimate businesses. Make sure to double check the URL (the name in the at the top of your web browser e.g. of any website that asks you to input confidential information. 
  • If you see a website, receive a text or email that appears suspicious, contact us on 0344 481 4444 to confirm that it’s really us. 
  • Check out our scams and security hub for useful information on different kinds of scams, as well as further information on how to protect yourself against fraud and keep yourself safe online. 
  • Make sure you are visiting genuine sites and using authentic contact details. We have a page on our website where you can see all of the communication channels and sites that we use.

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