Lending criteria breakdown

Use our searchable lending criteria to see the key factors we consider when assessing a mortgage application.

Residential lending criteria

Income criteria

Employed income

Can we consider it?

Yes. Agency and zero-hours income is accepted when the applicant has worked continuously in the same or a similar role for at least 12 months. NHS bank workers are accepted with at least three months' bank work history. Locum doctor income is accepted at 100%.

How we assess it

We’ll consider:

Length of time in the role.
Continuity of employment.
Consistency of earnings.
Any gaps in work history.
Whether the income appears sustainable.

Evidence required

Minimum 3 months’ income evidence for basic pay/salaried income.
Evidence of 12 months’ continuous income in the same or similar role, for example:
- Payslip from 12 months previously or HMRC documentation.
- NHS workers only require 3 months employment history rather than a full 12 months.
Additional evidence where required to validate continuity of employment.
We may request up to 3 months' bank statements showing receipt of salary or income received.

For locum doctors, SA302s and Tax Year Overviews are also accepted.

Packaging tips

Include:

Length of time working on an agency or zero-hours basis.
Details of any employment gaps.
Context for fluctuating earnings.
Information supporting ongoing work and income sustainability.

Keying guidance

IDI portal: Select Agency PAYE as the employment type and enter the income.
Classic portal: Enter the income into the relevant Basic Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Agency and zero-hours income doesn’t always follow a traditional salary pattern. We’ll focus on continuity of employment and an established track record of earnings to assess whether the income is sustainable and likely to continue.

Can we consider it?

Yes. We use 100% of gross basic salary when it's regular, reliable and sustainable. We have no minimum income requirements - this applies across all propositions.

Evidence required

Latest payslip showing salary and year-to-date earnings.
If a payslip isn't available due to a recent start date (for example under 3 months), we will accept an employment contract confirming salary and employment details.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

To help keep the case moving, include:

Details of any recent job changes.
Information about any probationary period.
Confirmation of any recent salary increase.
Evidence the income is likely to continue.

Keying guidance

IDI and Classic portals: Enter the income into the Basic Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library. 
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Basic salary is usually straightforward. Clear evidence, plus a little background where needed, this helps us confirm the income is stable.

Can we consider them?

Yes. CIS and subcontractor income is accepted where the applicant has at least 12 months experience in the same industry either as an employee or sub-contractor. We assess income using the latest 3 months' earnings, annualised over 46 weeks. We accept income from up to two main contractors.

Key criteria

All personal commitments, e.g. loans, will be assessed. These cannot be declared as offset expenses, as the income is being treated as taxed at source.

Evidence required

Latest 3 months’ CIS vouchers.
P60 or historic CIS voucher and corresponding bank statement from 12 months prior, demonstrating history in their current line of work.
Latest 3 months’ bank statements showing the income being received.

Packaging tips

Help us assess the case more quickly by including:

Confirmation of how long they have worked under CIS arrangements.
Context around any recent changes in earnings.
An explanation of any gaps in work or fluctuations in income.

Keying guidance

IDI portal: Select Employer Fixed Term Contract as the PAYE employment type and enter the income.
Classic portal: Select Contract as the employment basis and enter the income into the Gross Basic field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

CIS income can often vary from month to month. We’re looking for a consistent trading pattern and evidence that the income is sustainable. Providing a clear picture of the applicant's recent earnings and work history will help us assess the case more efficiently.

Can we consider it?

Yes. We understand that some roles are remunerated on a commission-only basis and that, where there is a proven track record, this can represent a reliable source of income. To be considered, the applicant must have been employed in a commission-only role for a minimum of three years and be able to provide three years' P60s to evidence the income received over that period. This allows us to assess the sustainability and consistency of their earnings.

How we assess it

When reviewing an application, we’ll consider:

The length of time the applicant has worked.
The level of income.
The consistency of income.
Variability of the income over time.

Evidence required

This may include:

3 years' P60s.
3 most recent payslips.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Explanation of variability of the income.
Nature of the employment.
Any supporting employer documentation.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Commission only income doesn’t automatically create an issue for affordability. We’re simply looking to understand the applicant's employment and how the income might vary over time.

Can we consider them?

Yes. Contractual allowances are accepted at 100% when they're a guaranteed part of the applicant's remuneration package.

This includes:

Car allowance.
Location allowance (e.g. London Weighting).
Travel allowance.
Housing allowance.

Evidence required

Latest payslip showing the allowance.
Employment contract will be required where the allowance is not clearly shown on the payslip.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

Confirmation that the allowance is contractual.
Details of the type of allowance being received.
Any supporting documentation where the allowance is not clearly evidenced on the payslip.

Keying guidance

IDI and Classic portals: Enter the income into the relevant allowance fields.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Contractual allowances are straightforward to assess when they form a guaranteed part of the applicant's pay. The clearer the evidence that the allowance is contractual and ongoing, the quicker we can assess the income.

Can we consider them?

Yes. Fixed-term contractors are accepted when the applicants have worked in the same profession on fixed-term contracts for at least 12 months. Contractors working through an umbrella company are also accepted.

Evidence required

Current contract with at least 1 month remaining.
Evidence that the applicant has worked in the same profession on a fixed term contract for at least 12 months.
Latest payslips or equivalent income evidence.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

Details of the applicant's contracting history.
Confirmation of any gaps between contracts.
Information about upcoming contract renewals.

Keying guidance

IDI portal: Select Employer Fixed Term Contract as the PAYE employment type and enter the income.
Classic portal: Select Contract as the employment basis and enter the income into the Gross Basic field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We’re looking to understand the applicant's track record and the likelihood of their income continuing. A strong contracting history in the same profession, along with a current contract and consistent earnings, will help us assess the case with confidence.

Can we consider it?

Yes. We understand that maternity/paternity/parental leave is a temporary change in circumstances and doesn’t necessarily affect the long-term sustainability of an applicant's income.

How we assess it

When reviewing an application, we’ll consider:

The applicant's return-to-work plans.
Their expected return-to-work date.
The income they’ll receive on return.
Anticipated childcare costs (if any).
The overall affordability of the mortgage.

Evidence required

This may include:

Latest payslips.
Employer confirmation of maternity leave arrangements.
Return-to-work date.
Confirmation of return-to-work salary.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation that the applicant's intends to return to work.
Expected return-to-work date.
Return-to-work salary and hours.
Any supporting employer documentation.

Keying guidance

IDI and Classic portals: Enter the confirmed return to work income in the relevant field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Maternity, paternity and parental leave doesn’t automatically create an issue for affordability. We’re simply looking to understand the applicant's plans and how the mortgage will remain affordable both during and after the period of leave.

Can we consider it?

Yes. We understand that overtime, bonus and commission can form an important part of an applicant's overall income.

Guaranteed overtime and bonuses are accepted at 100%.
Regular overtime, bonus and commission are accepted at 50%.
With our Make it Possible mortgages, regular non-annual overtime, bonus and commission are accepted at up to 75%, subject to underwriter assessment.

Evidence required

Guaranteed income.
- Latest 3 payslips showing the income.
- We may request up to 3 months' bank statements showing receipt of salary or income received.
Regular variable income.
- Latest 3 payslips or P60.
- Additional evidence may be required where income is paid quarterly, six-monthly or on another infrequent basis.

Packaging tips

To help us assess the case faster, include:

Confirmation of the income type.
How long the applicant has received the income.
Context for variable payments.
An explanation of any recent increases or decreases.
Confirmation the income is expected to continue.

Keying guidance

IDI and Classic portals: Enter the income into the relevant allowance fields.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Variable income doesn’t always look the same every month. We’ll look for a consistent track record and evidence that the income forms a regular part of the applicant's earnings. The clearer the story behind the income, the easier it is for us to assess.

Can we consider it?

Yes. We'll consider a pay rise when the increase is evidenced and forms part of the applicant's ongoing income.

How we assess it

When reviewing a recent pay rise, we'll consider:

The level of the salary increase.
Whether the increase has taken effect.

Evidence required

A payslip showing the increased salary.
Employer confirmation if the increase hasn’t yet been paid, e.g. a contract or letter.

Packaging tips

To help keep the case moving, include:

Confirmation of when the pay rise took effect.
The latest payslip showing the increase.
Additional context if the increase is recent.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A pay rise can help strengthen affordability, but we’ll need to see evidence that the increased salary is now being, or due to be, paid. Providing both the updated payslip and corresponding salary credit upfront can help us assess the income without delay.

Can we consider them?

Yes. We accept applicants in a probation period where they are in a similar line of work to their previous role.

Evidence required

Latest payslip if available.
Employment contract in all cases.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

Length of time in the current role.
Details of the length of the probationary period.
Information about previous employment.
An explanation of any recent job change.
Confirmation that the role is permanent.

Keying guidance

IDI and Classic portals: Enter the income into the relevant Basic Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Being in a probationary period or being new to a role doesn’t mean a case won’t be accepted. We’re looking to understand the applicant's employment background and whether their income is likely to continue. Clear information about recent job moves and previous experience can help us build a complete picture of the case.

Can we consider it?

Yes. We understand a second job forms an important part of an applicant's overall income and supports affordability. Secondary employment income is accepted at 100% when the applicant has been in the role for at least six months and the income is regular, reliable and sustainable. Secondary self-employed income is accepted at 100% when the applicant has been self-employed for at least 2 years.

How we assess it

When reviewing income from a second job, we'll consider:

Length of time in the role.
Whether it's been maintained alongside primary employment.
Consistency of earnings.
Total hours worked across both roles.
Whether the working pattern is realistic and sustainable.
Whether the income is expected to continue.

Evidence required (employed)

Most recent month’s payslip.
Evidence the applicant has been in the role for at least six months (payslip or employment contract).
We may request up to 3 months' bank statements showing receipt of salary or income received.

Evidence required (self-employed)

Last 2 years' SA302s.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

To help us assess the case faster, include:

Confirmation of the applicant's primary and secondary occupations.
How long the applicant has been in the second role.
Average hours worked in the secondary role.
An explanation of any recent changes to working patterns or earnings.
Context for any month-to-month income variations.
Confirmation the secondary employment is expected to continue.

Keying guidance

IDI portal: Select Another Income and enter the income into the relevant fields.
Classic portal: Enter the income into the Secondary Employment field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

When assessing secondary employment, we’re looking for evidence that the income has become an established and sustainable part of the applicant's earnings. Our focus isn’t simply on the level of income received, but on whether the applicant has successfully maintained the second role alongside their primary employment over a reasonable period of time. Providing a clear picture of the applicant's working arrangements and history helps us assess the case more efficiently and confidently.

Can we consider it?

Yes. We understand that not all applicants work in permanent roles. Applicants employed on temporary or fixed-term contracts are acceptable where they can demonstrate an established track record in the same profession and their income appears sustainable.

Key criteria

Temporary and fixed-term contract workers can be considered.
The applicant must have worked in the same profession for a minimum of 12 months.
The current contract must have at least 1 month remaining.
Contractors working through an umbrella company are acceptable.
Applications remain subject to standard affordability and lending criteria.

How we assess it

When reviewing a temporary or short-term contract worker, we'll consider:

Length of time in the profession.
Continuity of employment.
Any gaps between contracts.
Earnings history.
The industry they work in.
Ongoing demand for their skills.
The sustainability of the income.
Umbrella company income is assessed as weekly income less NI and umbrella company costs, multiplied by 46.

Evidence required

Evidence of at least 12 months’ contracting history in the same profession.
Current contract showing at least 1 month remaining.
Latest payslips or equivalent income evidence.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Details of the applicant's contract history.
Information about any gaps between contracts.
Confirmation of upcoming renewals where known.
Background on the applicant's profession and industry.
Any information supporting the ongoing sustainability of the income.

Keying guidance

IDI portal: Select Employer Fixed Term Contract as the PAYE employment type and enter the income.
Classic portal: Select Contract as the employment basis and enter the income into the Gross Basic field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A temporary contract doesn’t necessarily mean temporary income. We’re looking to understand the applicant's track record, the demand for their skills and the likelihood of income continuing. The strongest cases clearly demonstrate an established history of working in the same profession and a pattern of sustainable earnings over time.

Self-employed income

Can we consider it?

Yes. We understand that business performance doesn't always follow a straight line. Increases or decreases in profitability don't automatically create an issue, but we'll want to understand what's driving the change and whether income remains sustainable.

How we assess it

When reviewing self-employed income, we'll look closely at significant changes in profitability and consider:

The reason for the increase or decrease in profit.
Whether the change appears sustainable.
The applicant's industry and trading environment.
The overall health of the business.

Key criteria

Significant changes in net profit, typically more than 20% year-on-year, will usually require an explanation.
Underwriters must be satisfied that the income being used is sustainable.

Evidence required

Depending on the circumstances, we may request:

An explanation for the change in profitability.
Current or future contracts (if applicable).
Business bank statements.
Personal bank statements.
Companies House information.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of what's driven the change in profit.
Information about any new contracts, clients or business opportunities.
Context around one-off events that have affected trading.
Any supporting evidence that demonstrates the change is sustainable.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Businesses evolve and profits don't always move in a straight line. A significant increase in profit isn't necessarily a concern, but we do need to understand the story behind the numbers. A simple explanation, supported by relevant evidence where available, can often help us assess the case more quickly and with greater confidence.

Can we consider them?

Yes. Limited company directors with a 25% or greater shareholding are assessed as self-employed. We’ll typically consider the director’s salary plus dividends as the assessable income.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews.
Latest 2 years’ company accounts.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

Details of the ownership structure.
Confirmation of the director’s shareholding.
An explanation of any significant changes in profit or dividend income.
Supporting information where business performance has changed materially.

Keying guidance

IDI and Classic portals: Enter the assessable income into the Director’s Salary and Dividends fields.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We’re looking for a sustainable business and a clear picture of how the director is remunerated. Cases are usually straightforward where income and profits are stable. If earnings or profitability have changed significantly, providing some background can help us assess the case more quickly.

Can we consider them?

Yes. Partnership income can be considered where the business has been trading for at least 2 years. We’ll generally use the applicant’s share of the latest year’s net profit when assessing income, subject to the overall sustainability of the business.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

The applicant’s share of the partnership.
Details of the business and industry.
An explanation of any significant changes in profit.
Supporting information where trading performance has changed.

Keying guidance

IDI portal
- For a traditional partnership: Enter the assessable income into the self-employed Net Profit field.
- For a Limited Liability Partnership (LLP): Select LLP Partnership and enter the assessable income into the self-employed Net Profit field.

Classic portal
- Both traditional and LLP partnerships: Enter the assessable income into the self-employed Net Profit field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We’re looking for an established business with sustainable profits. Where income is stable, assessment is usually straightforward. If profits have increased or reduced significantly, providing some background can help us understand the business and assess the case more quickly.

Can we consider them?

Yes. Where an applicant derives the majority of their income from managing rental properties, they will be assessed as self-employed for affordability purposes. Assessable income will be calculated as the total income received minus finance cost deductions as shown on the SA302s.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

An explanation of any significant changes in income or portfolio size.

Keying guidance

IDI and Classic portals: Enter the income into the Net Profit field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We’re looking to understand the overall profitability and sustainability of the applicant's property business.

Can we consider them?

Yes. Sole trader income can be considered where the business has been trading for at least 2 years. We’ll generally use the latest year’s net profit when assessing income, subject to the overall sustainability of the business.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

Help us assess the case more quickly by including:

Details of the business and industry.
An explanation of any significant changes in profit.
Information on any recent developments that have impacted trading.
Supporting evidence where income has increased significantly.

Keying guidance

IDI and Classic portals: Enter the assessable income into the self-employed Net Profit field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We’re looking for an established business with sustainable income. Where profits are consistent, assessment is usually straightforward. If profits have changed significantly, a simple explanation can help us understand the bigger picture and assess the case more quickly.

Can we consider it?

Yes. Subcontractor income can be considered where there is a consistent track record of earnings. We’ll typically assess income using the latest 3 months’ income, annualised over 46 weeks. Income can be accepted from a maximum of two main contractors.

Evidence required

Latest 3 months’ income evidence.
Latest 3 months’ bank statements showing the income being received.

Packaging tips

Help us assess the case more quickly by including:

Details of the applicant’s main contractor(s) (maximum of two).
How long they have been working as a subcontractor.
An explanation of any recent changes in income.
Context for any gaps in work or fluctuating earnings.

Keying guidance

IDI and Classic portals: Enter the income into the Self-Employed Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Subcontractor income can vary throughout the year, so we’re looking for a consistent and sustainable pattern of earnings. Clear evidence of recent income and ongoing work will help us assess the case more quickly.

Retirement income

Can we consider it?

Yes. Appicants whose mortgage term extends beyond their anticipated retirement age can be considered, subject to a satisfactory assessment of their retirement income. Where retirement income is used, ensure the affordability assessment reflects the applicant’s expected position in retirement.

We’ll need to be comfortable that mortgage payments remain affordable both now and in retirement. We’ll consider current role types and future plans.

Key criteria

Max loan to value 70%.

Evidence required

Evidence of anticipated retirement income where retirement falls during the mortgage term.
Latest pension statement(s), where applicable.
Pension forecast(s), where retirement income is being relied upon.
Additional evidence of retirement assets or income where required.

Packaging tips

You can help us assess the case more quickly by including:

The applicant's anticipated retirement age.
Details of any pension income expected in retirement.
Information on any other retirement income or assets being relied upon.
An explanation where the mortgage term extends significantly beyond retirement.

Keying guidance

IDI portal: Select Another Income, choose Pension and enter the income.
Classic portal: Enter the income into the Pension field under Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

When a mortgage runs into retirement, we’re looking beyond the applicant's current income and considering their future ability to maintain payments. Clear evidence of retirement plans and expected income helps us assess the long-term affordability of the case with confidence.

Can we consider it?

Yes. State, personal and occupational pension income can be considered at 100% where it can be evidenced and is expected to continue. We can also accept income from Self Invested Personal Pensions (SIPPs) and Self Administered Drawdown Pensions. The annual income we will use will be the equivalent of 4.00% of the current fund value at application.

Evidence required

State Pension
- Latest annual pension statement, or
- Bank statement showing at least one month’s pension credit, together with evidence of the applicant's National Insurance number.
Personal, Occupational or Company Pension
- Latest annual pension statement, or
- Latest pension payslip, or
- Latest letter from the pension provider, or
- Latest P60 from the pension provider.
Self-Invested Personal Pensions or Self-Administered Drawdown Pensions.
- Latest annual valuation statement.

Packaging tips

Help us assess the case more quickly by including:

Details of all pension income being used.
Confirmation of whether the income is already in payment.
The most recent pension documentation available.
An explanation where multiple pension sources are being relied upon.

Keying guidance

IDI portal: Select Another Income, choose Pension and enter the income.
Classic portal: Enter the income into the Pension field under Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Lending into retirement is more common than ever, and doesn’t need to be complex. We’re simply looking to understand how the applicant plans to support their mortgage payments once they retire. The clearer the picture of their retirement income and plans, the easier it is for us to assess the case and build confidence that the mortgage remains affordable for the long term.

Can we consider it?

Yes. RIO mortgages are available for applicants aged 55 and over who can demonstrate that the mortgage remains affordable throughout retirement.

There is no maximum mortgage term, as the loan is typically repaid from the sale of the property following the death of the last borrower or a move into long-term care.

Key criteria

Minimum age 55.
Maximum 60% LTV.
Maximum loan amount £500,000.
No maximum term.
Affordability assessed using the lower income of either applicant to ensure the mortgage remains affordable on a sole-survivor basis.
Sale of the mortgaged property is an acceptable repayment strategy.

Evidence required

Evidence of all retirement income being used for affordability.
We may request up to 3 months' bank statements showing receipt of salary or income received.
Additional evidence where retirement income is due to commence in the near future.

Packaging tips

You can help us assess the case more quickly by including:

A breakdown of all retirement income sources.
Confirmation of any future pension income due to start.
Details of any income that may cease in the future.
An explanation where multiple income streams are being relied upon.
Information supporting the sustainability of the applicant's retirement income.

Keying guidance

IDI portal: Select Another Income, choose Pension and enter the income.
Classic portal: Enter the income into the Pension field under Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

RIO is designed to help applicants make the most of their retirement income while remaining in their home. We’re looking for a clear and sustainable picture of how the monthly payments will be maintained over the long term. The clearer the evidence of the applicant's retirement income and plans, the easier it is for us to build confidence in the case and assess it quickly.

Can we consider it?

Yes. SIPP income can be considered where it can be evidenced and is expected to continue. For affordability purposes, we’ll validate the income using the current pension asset value and apply a 4% income calculation.

Evidence required

Latest investment statement no older than 12 months confirming the current asset value.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

The latest SIPP valuation statements.
Details of any SIPP income currently being drawn.
Confirmation of any other pension income being received.
An explanation where multiple pension arrangements are being used.

Keying guidance

IDI portal: Select Another Income, choose Pension and enter the income.
Classic portal: Enter the income into the Pension field under Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

SIPP income can be a great way to support affordability. Rather than focusing solely on the income currently being withdrawn, we’ll look at the value of the pension fund itself to understand the income it can sustainably provide. An up-to-date valuation helps us build a clear picture and assess the case more quickly.

Other income

Can we consider it?

Yes. We understand that benefit income can be a reliable part of an applicant's income. Certain benefits are accepted where they can be evidenced and can support lending because of their consistency, reliability and duration. Benefit income can make up a maximum of 50% of the total income used for affordability and must be awarded to one of the named mortgage applicants.

Accepted benefits

Universal Credit (excluding housing element)* – 100%.
Disability Living Allowance (DLA) – 100%.
Personal Independence Payment (PIP) – 100%.
Carer’s Allowance – 100%.
Industrial Injuries Disablement Benefit – 100%.
Child Benefit – 100%**.

^{* Universal Credit (excluding housing element) is assessed on a 3-month average basis.}

^{** Child Benefit can be used where the child is aged 13 or under and household income does not reduce entitlement.}

Benefits not accepted

Adoption Allowance.
Attendance Allowance.
Bereavement Support Allowance.
Constant Attendance Allowance.
Employment and Support Allowance (ESA).
Guardian’s Allowance.
Housing Benefit.
Income Support.
Jobseeker’s Allowance (JSA).
Pension Credit.
Statutory Sick Pay (SSP).
DWP Mortgage Interest Paid.
Invalidity Benefit.

Evidence required

Universal Credit
- Latest 3 months’ award statements.
- Joint applications require an award letter in joint names.
Disability Living Allowance (DLA)
- Latest award letter dated within the last 12 months.
Personal Independence Payment (PIP)
- Latest award letter dated within the last 12 months.
Carer’s Allowance
- Latest benefit evidence confirming entitlement.
Industrial Injuries Disablement Benefit
- Latest award letter confirming payment amount and duration.
Child Benefit
- Child Benefit award letter, or
- Latest 3 months’ bank statements.

Packaging tips

You can help us assess the case more quickly by including:

Details of all benefits being used for affordability.
Confirmation of any upcoming changes to entitlement.
The latest award letters or statements available.
Context where payments vary from month to month.

Keying guidance

IDI portal: Select Another Income and enter the income into the relevant Benefit Income field.
Classic portal: Enter the total benefit income received into the Regular Maintenance Payments field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Benefit income can provide valuable support to affordability and is assessed alongside the applicant's wider income position. Clear, up-to-date evidence and an understanding of how long the income is expected to continue will help us assess the case quickly and confidently.

Can we consider it?

Yes. We can consider income from applicants who are paid in cash, provided the income can be clearly evidenced and is being paid into the applicant's bank account on a regular basis.

Key criteria

The income must be evidenced by regular deposits into the applicant's bank account.
Income cannot be used where there is no corresponding evidence of the funds being paid into the account.
Any differences between payslips and banked amounts need to be explained.

How we assess it

When reviewing cash-paid income, we'll consider:

The consistency of the income received.
Whether the payments are regularly deposited into the applicant's bank account.
How closely the banked income matches the income being evidenced.
The overall sustainability of the applicant's employment and earnings.

Evidence required

3 months' payslips evidencing the income being received.
3 months' bank statements showing the corresponding salary deposits.
Any additional information requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

Clear evidence of regular salary deposits.
An explanation of any differences between payslip values and banked amounts.
Confirmation of the applicant's employment arrangements where helpful.

Keying guidance

IDI and Classic portals: Enter the income into the Basic Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Being paid in cash doesn't automatically make a case more complex. We're simply looking to see a clear link between the income being earned and the money being paid into the applicant's bank account. The clearer that trail is, the easier it is for us to assess the income with confidence.

Can we consider it?

Yes. Child maintenance can be considered at 100% where it can be evidenced and is expected to continue. Both formal arrangements (Court or CSA ordered) and informal arrangements can be accepted.

Evidence required

Court Ordered or CSA arrangements
- 3 months’ bank statements evidencing the payments received.
- Copy of the Court Order or CSA agreement.
Informal arrangements
- 6 months’ evidence of payments being received.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation of whether the arrangement is formal or informal.
Details of the amount received and payment frequency.
Evidence showing payments have been received consistently.
Context where payment amounts vary.

Keying guidance

IDI and Classic portals: Enter the income into the Maintenance Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Child maintenance can provide valuable additional support to affordability. We’re looking for evidence that payments are being received consistently and are likely to continue. A clear payment history and supporting documentation will help us assess the income quickly and confidently.

Can we consider them?

Yes. We can consider handwritten payslips, provided there is sufficient supporting evidence to validate the income being used.

How we assess it

When reviewing handwritten payslips, we'll consider:

The consistency of the income being received.
Whether the income can be independently verified.

Evidence required

Latest 3 months' handwritten payslips.
Latest P60.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Clear copies of all payslips.
The latest P60.
An explanation of any variations in income where relevant.

Keying guidance

IDI and Classic portals: Enter the income into the Basic Income field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Handwritten payslips don't automatically create an issue for affordability. We're simply looking for additional evidence to help validate the income. Providing the latest P60 alongside the payslips upfront will usually help us assess the case more efficiently.

Can we consider them?

Not usually. The income types listed below aren’t normally used to support affordability. If you have a case that you think deserves a closer look, speak to one of the team. We’ll be happy to talk it through and discuss the available options.

Income types not typically accepted

Adoption Allowance.
Attendance Allowance.
Bereavement Support Allowance.
Constant Attendance Allowance.
Employment and Support Allowance (ESA).
Foster Carer Income.
Guardian’s Allowance.
Housing Benefit.
Income Support.
Invalidity Benefit.
Jobseeker’s Allowance (JSA).
Savings and Investment Income.
Statutory Sick Pay (SSP).
DWP Mortgage Interest Paid.
Permanent Health Insurance / Income Protection Payments.
Trust Income.
Stipend Income.
Vested Share Income.
Tronc Payments/Tips/Gratuities.
Apprentice Income.
Bursary Income.
Income in currency other than £ sterling/GBP.

Underwriter insight

Most income types fit neatly within policy, but we understand that some cases aren’t always straightforward. While the income types listed aren’t normally used to support affordability, we’re always happy to have a conversation. If you have a case that you think deserves a closer look, speak to one of the team and we’ll be happy to talk through the circumstances and discuss the available options.

Can we consider it?

Yes. We can consider income from piecework arrangements where the applicant has an established track record in their current role and the income appears regular, reliable and sustainable.

Key criteria

Piecework income is acceptable at 50%.
The applicant must have at least 12 months' employment in their current position.

How we assess it

When reviewing piecework income, we'll consider:

How long the applicant has been in their current role.
The consistency of earnings.
Whether the income forms an established part of the applicant's overall remuneration.
The sustainability of the income going forward.

Evidence required

Latest payslip.
Evidence of at least 12 months' employment in the current role, such as a P60.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation of the applicant's length of service.
Context where earnings fluctuate significantly.
Details of any recent changes to working arrangements.

Keying guidance

IDI portal:
Classic portal:

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Piecework income can vary from month to month, so we're looking for evidence that it has become an established and sustainable part of the applicant's earnings. A clear employment history and supporting income evidence can help us assess the case more efficiently.

Can we consider it?

Yes. Rental income can be considered at 100% based on the applicant's net rental income as declared to HMRC. Assessable Income will be calculated as Total Income received minus Finance Cost Deductions.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews.

Packaging tips

You can help us assess the case more quickly by including:

An explanation of any significant changes in income or portfolio size.

Keying guidance

IDI and Classic portals: Enter the assessable income into the self-employed Net Profit field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Rental income can be a valuable source of affordability support. We’re looking to understand the net income generated by the property portfolio and whether it appears stable and sustainable. A clear picture of the applicant's properties and rental income helps us assess the case more quickly and confidently.

Can we consider it?

Yes. Seafarers’ income can be considered at 100% where the applicant is domiciled in the UK and declares their income to HMRC.

Evidence required

Latest 2 years’ SA302 Tax Calculations.
Corresponding Tax Year Overviews or HMRC Statement of Earnings.
We may request up to 3 months' bank statements showing receipt of salary or income received.

Packaging tips

You can help us assess the case more quickly by including:

Details of the applicant's role and employer.
Confirmation that the income is declared to HMRC.
An explanation of any significant changes in earnings.
Information on working patterns where earnings fluctuate between contracts.

Keying guidance

IDI and Classic portals: Enter the assessable income into the self-employed Net Profit field.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We understand that seafarers’ earnings don’t always follow a traditional employment pattern. We’re looking to build a clear picture of the applicant's income over time and understand whether it appears stable and sustainable. Providing clear HMRC evidence and context around working arrangements can help us assess the case more quickly.

Applicant criteria

CIFAS records and Notices of Correction don’t automatically mean an application will be declined. We’re looking to understand the circumstances and assess the application on its own merits.

Key criteria

CIFAS records and Notices of Correction (NOCs) are assessed on a case-by-case basis.
All applications are subject to credit, identity and fraud prevention checks.
Additional information may be requested where further clarification is required.

How we assess it

When reviewing a CIFAS record or Notice of Correction, we’ll consider:

The nature of the information identified.
Any explanation provided by the applicant.
Whether the information impacts the overall risk profile of the application.

Evidence required

Details of the CIFAS record or Notice of Correction, where applicable.
Additional supporting information requested by the underwriter.
Any documentation that helps explain the circumstances surrounding the entry.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of any CIFAS record or Notice of Correction.
Relevant background and timelines.
Copies of any supporting correspondence where available.
Any context that helps explain the applicant's circumstances.
Confirmation of whether the issue has been resolved.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A CIFAS record or Notice of Correction won’t necessarily tell the whole story. We’re looking to understand the context behind the information and how it relates to the applicant's current circumstances. Providing a clear explanation upfront can help us build a complete picture and reduce the need for additional questions during the assessment process.

We’re committed to responsible lending and protecting both our applicants and the Society from financial crime. While not every disclosure will automatically result in a decline, certain convictions and fraud-related matters fall outside of our lending policy.

Key criteria

Applicants with pending or unspent convictions relating to fraud or dishonesty are not acceptable.
Applications are subject to fraud prevention, identity verification and financial crime checks.

Underwriter insight

Most applications progress without any concerns in this area. Where a applicant has disclosed a previous issue, providing clear and transparent information upfront helps us understand the circumstances and determine whether further review is required. The more complete the information provided, the quicker we’re typically able to assess the case.

Can we consider it?

No. Unfortunately, we're unable to accept applications from applicants who have diplomatic immunity.

We'll usually verify an applicant's identification electronically as part of the application process. If we're unable to verify the identity, we'll ask for proof of ID. Providing clear, legible copies upfront can help avoid delays during the application process.

Accepted documents

We can accept the following forms of identification:

UK photocard driving licence (full or provisional).
UK paper driving licence (full licence only).
EU member state identity card.
UK residence permit.
UK passport.
EU passport.
Non-EU passport.
Non-EU identity card.
Council Tax bill.

Important information

All submitted documents must be photocopies of the original documents.
We cannot accept photographs of identification documents.
The same document cannot be used to verify both identity and address.
We cannot accept camera-scanned copies.
Documents must be clear, complete and legible.

Underwriter insight

We'll always try to verify a applicant's identification electronically first, so additional documents won't be needed in every case. Where proof of identification is required, providing a clear copy of an acceptable document upfront can help avoid delays and keep the application moving smoothly.

We lend to a wide range of applicants , subject to minimum age requirements at application and maximum age requirements at the end of the mortgage term. The applicable age limits depend on the product selected.

Key criteria

All borrowers must be aged 18 or over at application.
Standard residential mortgages must be repaid before the oldest applicant’s 75th birthday.
Make it Possible mortgages must be repaid before the oldest applicant’s 85th birthday.
Retirement Interest Only (RIO) applicants must be aged 55 or over.
RIO mortgages have no maximum age limit.
Where a mortgage term extends beyond the applicant's anticipated retirement age, we will assess affordability based on the applicant's expected retirement income and circumstances.

How we assess it

When reviewing age requirements, we’ll consider:

The applicant's age at application.
The applicant's age at the end of the mortgage term.
The product being applied for.
Whether the mortgage term extends into retirement.
The sustainability of the applicant's income throughout the term.
Evidence of retirement income where required.

Evidence required

Where the mortgage extends into retirement:

Evidence of anticipated retirement income.
Latest pension statement(s).
Pension forecast(s), where applicable.
Evidence of any other retirement assets or income being relied upon.

Packaging tips

Help us assess the case more quickly by including:

The applicant's anticipated retirement age.
Details of all retirement income being relied upon.
The latest pension documentation available.
An explanation where the mortgage term extends significantly beyond retirement.
Context where retirement plans differ from the applicant's expected State Pension Age.

Underwriter insight

Age requirements are designed to ensure that borrowing remains affordable and sustainable throughout the life of the mortgage. Where lending extends into retirement, we’re looking beyond the applicant's current circumstances to understand how mortgage payments will be maintained in the future. Clear evidence of retirement plans, pension provision and expected income helps us build confidence in the long-term affordability of the case and assess it more efficiently.

Key criteria

A maximum of 2 borrowers are permitted on a mortgage application.
Applications can be made on either a sole or joint basis.
Where there are two applicants, both borrowers will be assessed as part of the overall underwriting process.

We'll usually verify an applicant's address electronically as part of the application process. If we're unable to verify the address, we'll ask for additional proof of address.

Accepted documents

We can accept the following forms of proof of address:

Bank statement (postal version or branch-printed and stamped).
UK photocard driving licence (full or provisional).
UK paper driving licence (full licence only).
Local Authority tenancy agreement.
Tax Credit or Pension Credit letter.
HMRC tax code notification.
State Pension letter.
State Benefit letter.
Mortgage statement.
Recent utility bill.
Council Tax bill.

Important information

All documents must be photocopies of the original documents.
We cannot accept photographs of documents.
We cannot accept camera-scanned copies.
The same document cannot be used to verify both identity and address.
Documents must be clear, complete and legible.

Underwriter insight

We'll always try to verify an applicant's address electronically first, so additional documents won't be needed in every case. Where proof of address is required, providing a clear copy of an acceptable document upfront can help avoid delays and keep the application moving smoothly.

Most applicants will meet our residency requirements without any issues. We can consider standard residential applicants, as well as eligible foreign national and expat applicants through our specialist propositions.

Key criteria

Standard residential applicants must have lived in the UK for the last 2 years and have permanent right to reside.
UK Armed Forces personnel posted overseas are exempt from this requirement.
Foreign national and expat applicants do not need a minimum period of UK residency, provided they meet the relevant product, visa and credit criteria.
Returning Expats must intend to live in the property as their main residence.

How we assess it

We’re looking to understand the applicant's residency history and ensure it fits the proposition they’re applying under.

We’ll consider:

How long the applicant has lived in the UK.
Any periods spent living overseas.
The applicant’s visa, immigration and residency status, where applicable.
Whether the property will be their main residence.
Any circumstances that may help explain gaps or changes in residency.

Evidence required

2-year address history.
Proof of residency where required.
Visa documentation and share codes where relevant.

Packaging tips

You can help us assess the case more quickly by including:

An explanation of any recent overseas residency.
Details of Armed Forces postings where applicable.
Confirmation that the applicant intends to occupy the property as their main residence.

Keying guidance

Enter the applicant’s full address history accurately in the application, including any overseas addresses and details of visas or non-standard residency arrangements.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Residency cases are often more straightforward than they first appear. The more clearly you can tell the applicant's story, especially where they’ve lived overseas or have recently returned to the UK, the easier it is for us to understand the background and progress the application quickly. A complete address history and any relevant supporting information upfront can help avoid unnecessary questions later in the process.

We welcome applications from eligible foreign national and returning expat applicants via our Worldwide Welcome proposition. We’ll assess each case individually to ensure the applicant has an acceptable immigration status and a reasonable basis for remaining in or returning to the UK throughout the mortgage term.

Key criteria

Visa requirements apply only to applicants applying under our foreign national or expat mortgages.
There is no minimum time remaining on an acceptable visa.
Returning expats must intend to occupy the mortgaged property as their main residence.

Acceptable visa types

We currently accept applications from applicants holding:

Health and Care Worker Visa.
Skilled Worker Visa.
Tier 2 Visa (granted before 1 December 2020).
Dependant Visa (joint applications only).
Global Talent Visa.
Pre-Settled Status.
British National Overseas (BNO) Visa.
UK Ancestry Visa.
UK Armed Forces Immigration Exemption.
Spousal Visa.
Family Visa.

How we assess it

When reviewing visa and immigration status, we’ll consider:

The type of visa or immigration status held.
The applicant's employment and residency circumstances.
Any future visa renewal requirements.

Evidence required

GOV.UK share code confirming immigration status and visa type.

Packaging tips

You can help us assess the case more quickly by including:

The applicant's visa type and expiry date.
The GOV.UK share code at application stage.
Details of any previous visa renewals where relevant.
Confirmation of ongoing UK employment.
Context where a visa is due to expire or require renewal in the future.

Keying guidance

Provide details of the applicant’s visa and immigration status, including the GOV.UK share code and any additional information supporting the applicant’s right to reside in the UK.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Visa cases don’t need to be complicated. We’re looking to understand the applicant's current immigration status, their ability to remain in the UK and the overall sustainability of the application. Providing a clear picture of the applicant's residency, employment and future plans upfront can help us assess the case quickly and reduce the need for follow-up questions.

Further Information

Further information is available at the Worldwide Welcome proposition page with case studies, examples and criteria.

Credit history

Can we consider it?

Yes. We understand that applicants can experience financial difficulties from time to time and having been made bankrupt won’t necessarily prevent us from lending. We can consider applicants who have historically been bankrupt more than 3 years ago.

Key criteria

Across all propositions:
- Must be at least 3 years from the date of the bankruptcy.

How we assess it

When reviewing historic bankruptcies, we’ll consider:

How recently the bankruptcy occurred.
Whether the applicant falls under the FCA definition of Credit Impaired.
The circumstances that led to the bankruptcy.
The applicant's recent payment conduct.

Evidence required

Provide an overview of the bankruptcy, including the following:

The circumstances that led to the bankruptcy and whether the issue has now been resolved.
The overall value of the debt.
The date of discharge.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation that the bankruptcy is discharged and the date.
Details of any one-off events that contributed to the bankruptcy.
Information demonstrating improved financial stability since the bankruptcy occurred.
Any relevant context that helps explain the applicant's circumstances.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI applications: Upload to the General Library.
Classic applications: Upload to the Miscellaneous tab.

Underwriter insight

Bankruptcy is only one part of an applicant’s financial story. We’re looking to understand what led to the bankruptcy, how long ago it occurred and how the applicant has managed their finances since. A clear explanation, supported by evidence of improved financial stability and recent payment conduct, can help us assess the application more efficiently.

Further Information

Further information is available at the Life Happens page with case studies, examples and criteria.

Can we consider it?

Yes. We understand that a CCJ doesn’t always reflect an applicant's current financial position. We’ll consider applications based on the age, value and nature of any CCJs, alongside the proposition being applied for.

Key criteria

Everyday Living, Make it Possible, Worldwide Welcome and RIO
- CCJs registered within the last 36 months' totalling more than £500 are not acceptable.
- CCJs older than 5 years are acceptable regardless of value.
- Cases falling between these parameters may be considered subject to credit scoring, policy rules and underwriter assessment.
Life Happens 1
- No CCJs registered within the last 24 months.
- Maximum 90% LTV.
Life Happens 2
- No CCJs registered within the last 12 months.
  - Maximum 85% LTV.
Life Happens 1 and 2
- Unsatisfied CCJs can be considered where applicants are making contributions to reduce these. Payments will be included as commitments for affordability.
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

When reviewing CCJs, we’ll consider:

The age of the judgment.
The total value of CCJs registered.
Whether the applicant falls under the FCA definition of Credit Impaired.
Whether the CCJs were isolated incidents or part of a wider pattern of adverse credit.
The applicant's overall credit profile.
Whether the CCJ is unsatisfied and whether applicants are making contributions to reduce them.
The circumstances surrounding the adverse credit.
The suitability of the selected proposition.

Evidence required

Provide an overview of the CCJs, including the following:

The circumstances that led to the CCJs, and whether the issue has now been resolved.
The registrations date of the CCJs.
The value of the CCJs.
Confirmation on whether the CCJs are satisfied, and if so when.
If the CCJs is unsatisfied, confirmation that the applicant is making contributions to reduce it.

Packaging tips

You can help us assess the case more quickly by including:

An explanation of the circumstances that led to the CCJ.
Confirmation of whether the issue has been resolved.
Details of any one-off events that contributed to the adverse credit.
Information demonstrating the applicant's current financial position.
Background that supports why the adverse event is unlikely to reoccur.

Keying guidance

If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A CCJ is only one part of a applicant's financial story. We’re looking to understand not only when the issue occurred, but also what has happened since. Where adverse credit arose from a specific event and the applicant's circumstances have subsequently stabilised, providing a clear explanation upfront can help us build a more complete picture and assess the application more efficiently.

Further information

Further information is available at our Life Happens proposition, with case studies, examples and criteria.

All applications are subject to credit scoring as part of our lending decision process. Credit scoring helps us assess risk consistently and ensures applications meet our lending criteria.

Key criteria

All applications must undergo credit scoring through our Credit Decision System.
Applications that do not meet the required score threshold will be declined.
Credit scoring forms part of the overall assessment and is considered alongside policy rules and affordability.
Additional adverse credit criteria may apply depending on the product selected.

How we assess it

When reviewing an application, we’ll consider:

The applicant's credit profile.
Repayment performance on existing and previous credit commitments.
The level and management of current indebtedness.
Any adverse credit information identified.
Electoral roll and residency information.
Credit bureau data.

Evidence required

Credit scoring is completed using information provided within the application and data obtained from the relevant credit reference agencies.

Additional information may be requested where:

Information requires clarification.
Credit bureau data is inconsistent.

Underwriter insight

Credit scoring provides an important view of a applicant's overall credit profile, but it works best when supported by a complete and accurate application. Making sure the information submitted matches the applicant's circumstances can help avoid unnecessary queries and give us the best opportunity to assess the case as efficiently as possible.

Can we consider it?

Yes. Debt Management Plans (DMPs) may be considered, provided the arrangement has been maintained satisfactorily and the applicant's circumstances demonstrate that the issues leading to the DMP are now behind them.

Key criteria

Applications with a DMP registered within the last 36 months are only available through our Life Happens proposition.
Applications where a DMP was registered more than 36 months ago may be considered under our standard Everyday Living proposition.
The DMP must have been maintained satisfactorily for a minimum of 12 months.
The circumstances that led to the DMP should be understood and considered resolved.
The applicant's current financial position must demonstrate stability.
Where a DMP has not been maintained satisfactorily, the application will not be acceptable.
If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

When reviewing a Debt Management Plan, we’ll consider:

How long the DMP has been in place.
Whether payments have been maintained consistently.
Whether the applicant falls under the FCA definition of Credit Impaired.
The circumstances that led to the arrangement.
Whether the underlying cause of the financial difficulty has been resolved.
The applicant's current financial position.
The sustainability of the mortgage following completion.

Evidence required

Evidence confirming the DMP has been maintained satisfactorily for at least 12 months.
Details of the arrangement and outstanding balances.
Personal bank statements where requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the circumstances that led to the DMP.
Confirmation of how long the arrangement has been running.
Evidence that payments have been maintained consistently.
Information demonstrating how the applicant's circumstances have improved.
Details of any changes in employment, income or personal circumstances that have helped restore financial stability.

Keying guidance

The Debt Management Plan should be included as a committed expenditure within the affordability assessment, together with any other ongoing credit commitments. If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A Debt Management Plan doesn’t automatically mean a applicant is unable to obtain a mortgage. We’re looking to understand what led to the arrangement, how it has been managed and whether the applicant's circumstances have improved since. A well-maintained DMP, supported by evidence of financial stability, can help us build confidence that the mortgage will remain affordable and sustainable going forward.

Further Information

Further information is available at the Life Happens and Everyday Living with case studies, examples and criteria.

Can we consider it?

Yes. We understand that applicants can experience financial difficulties from time to time and having previously had a DRO won’t necessarily prevent us from lending. A Debt Relief Order must have been discharged or completed for at least 3 years before an application can be considered.

Key criteria

Across all propositions:
- Must be at least 3 years from the date of the DRO.

How we assess it

When reviewing historic DROs, we’ll consider:

How recently the DRO occurred.
The circumstances that led to the DRO.
The applicant's recent payment conduct.

Evidence required

Provide an overview of the debt relief order, including the following:

The circumstances that led to the debt relief order and whether the issue has now been resolved.
The overall value of the debt.
The date of discharge.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation that the DRO is discharged and the date.
Details of any one-off events that contributed to the DRO.
Information demonstrating improved financial stability since the DRO occurred.
Any relevant context that helps explain the applicant's circumstances.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A Debt Relief Order is only one part of an applicant’s financial story. We’re looking to understand what led to the arrangement, how long ago it occurred and how the applicant has managed their finances since. A clear explanation, supported by evidence of improved financial stability and recent payment conduct, can help us assess the application more efficiently.

Further Information

Further information is available at the Life Happens page with case studies, examples and criteria.

Can we consider it?

Yes. We don’t apply a maximum debt-to-income ratio. We will consider the applicant’s overall credit profile, score and conduct.

Key criteria

We assess overall indebtedness as part of our affordability and underwriting assessment.
Existing unsecured credit commitments and other financial obligations will be considered alongside income and expenditure.
Higher levels of indebtedness may result in additional underwriting checks and requests for further information.

Evidence required

Evidence will normally be collected from the applicant’s credit report.

Packaging tips

You can help us assess the case more quickly by including:

Details of all outstanding credit commitments and monthly repayments.
An explanation of any significant or recently increased borrowing.
Confirmation of any commitments that will be repaid before completion.
Context where the applicant’s credit report does not reflect their current position.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We don’t rely on a single debt-to-income ratio when assessing an application. We’re looking at the applicant’s overall financial position and whether the mortgage remains affordable alongside their existing commitments. Clear information about current borrowing and any planned repayments helps us build an accurate picture and assess the case more efficiently.

Can we consider it?

Yes. We understand that financial difficulties can happen, and a historic default doesn’t always reflect a applicant's current circumstances. We’ll consider the age, value and overall context of any defaults, alongside the proposition being applied for.

Key criteria

Everyday Living, Make it Possible, Worldwide Welcome and RIO
- Defaults registered within the last 36 months totalling more than £500 are not acceptable.
- Other defaults may be considered subject to credit scoring, policy rules and underwriter assessment.
Life Happens 1
- No defaults registered within the last 24 months.
  - Maximum 90% LTV.
Life Happens 2
- No defaults registered within the last 12 months.
- Maximum 85% LTV.
Life Happens 1 and 2
- Unsatisfied defaults can be considered where applicants are making contributions to reduce these. Payments will be included as commitments for affordability.
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

When reviewing defaults, we’ll consider:

The age of the default.
The total value of defaults registered.
Whether the applicant falls under the FCA definition of Credit Impaired.
Whether the default is unsatisfied and whether applicants are making contributions to reduce them.
Whether the defaults were isolated incidents or part of a wider pattern of adverse credit.
The applicant's overall credit profile.
The circumstances that led to the default.

Evidence required

Provide an overview of the defaults, including the following:

The circumstances that led to the defaults and whether the issue has now been resolved.
The registrations date of the defaults.
The value of the defaults.
Confirmation on whether the defaults are satisfied, and if so when.
Where the defaults is unsatisfied, confirmation that the applicant is making contributions to reduce it.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the circumstances that led to the default.
Confirmation of whether the issue has been resolved.
Details of any one-off events that contributed to the adverse credit.
Information demonstrating the applicant's current financial position.
Background that supports why the issue is unlikely to reoccur.

Keying guidance

If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A default is only one part of a applicant's financial story. We’re looking to understand the context behind the event, as well as the applicant's current circumstances. Where there has been a genuine life event or temporary financial difficulty, providing a clear explanation and evidence of improved financial stability can help us build a more complete picture and assess the application more efficiently.

Further information

Further information is available at our Life Happens proposition, with case studies, examples and criteria.

Can we consider it?

Yes. If an applicant falls under the FCA Handbook – credit impaired applicant definition, all outstanding commitments need to be included within the affordability calculation, irrespective of being repaid or not.

Where an applicant meets this definition, they would need to apply for a product within our dedicated Life Happens proposition.

Can we consider it?

Yes. We understand that applicants can experience financial difficulties from time to time and having an historic IVA won’t necessarily prevent us from lending. An IVA must have been discharged before an application can be considered.

Key criteria

Everyday Living, Make it Possible, Worldwide Welcome and RIO
- IVA must have been discharged for at least 3 years.
Life Happens 1
- IVA must have been discharged for at least 1 year.
Life Happens 2
- IVA can be discharged at any time (not currently active).
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

When reviewing historic IVAs, we’ll consider:

How recently the IVA occurred.
Whether the applicant falls under the FCA definition of Credit Impaired.
The circumstances that led to the IVA.
The applicant’s recent payment conduct.

Evidence required

Provide an overview of the IVA, including the following:

The circumstances that led to the IVA and whether the issue has now been resolved.
The date the IVA was registered and the date it was discharged.
A copy of the discharge certificate.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation that the IVA is discharged and the date.
Details of any one-off events that contributed to the IVA.
Information demonstrating improved financial stability since the IVA occurred.
Any relevant context that helps explain the applicant’s circumstances.

Keying guidance

If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

An IVA is only one part of an applicant’s financial story. We’re looking to understand what led to the arrangement, how long ago it occurred and how the applicant has managed their finances since. A clear explanation, supported by evidence of improved financial stability and recent payment conduct, can help us assess the application more efficiently.

Can we consider it?

Yes. We understand that applicants can experience financial difficulties from time to time, and a historic mortgage arrears issue won’t always prevent us from lending. We’ll look at the recency and severity of the arrears, as well as the applicant's overall credit profile and current financial position.

Key criteria

Everyday Living, Make it Possible, Worldwide Welcome and RIO
- Mortgage accounts must have been maintained satisfactorily for the last 36 months.
- No mortgage arrears are permitted within the last 36 months.
Life Happens 1
- Maximum arrears status of 2 within the last 36 months.
- No mortgage arrears within the last 12 months.
Life Happens 2
- Maximum arrears status of 2 within the last 12 months.
- No mortgage arrears within the last 6 months.
Life Happens 1 and 2
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

When reviewing mortgage arrears, we’ll consider:

The severity of the arrears.
How recently the arrears occurred.
Whether the applicant falls under the FCA definition of Credit Impaired.
Whether the account is now being maintained satisfactorily.
The circumstances that led to the arrears.
The applicant's recent payment conduct.

Evidence required

Provide an overview of the arrears, including the following:

The circumstances that led to the arrears and whether the issue has now been resolved.
When the arrears occurred.
The value of the original arrears and the current arrears position.
Additional supporting information where required.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of any historic mortgage arrears.
Confirmation that the account is now up to date where applicable.
Details of any one-off events that contributed to the arrears.
Information demonstrating improved financial stability since the arrears occurred.
Any relevant context that helps explain the applicant's circumstances.

Keying guidance

If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Mortgage arrears will always attract closer attention than other forms of adverse credit, but they’re only part of the overall story. We’re looking to understand what happened, how recent the issue was and, most importantly, what has changed since. A clear explanation and evidence of improved payment conduct can often make a significant difference to how quickly we’re able to assess the case.

Further Information

Further information is available at the Life Happens page with case studies, examples and criteria.

Can we consider it?

Yes. We understand that applicants can experience financial difficulties and life events that impact their ability to maintain mortgage payments. Applications involving historic repossessions may be considered, depending on when the repossession occurred and the applicant's circumstances since.

Key criteria

Applicants with a repossession within the last 6 years are not acceptable.
Repossessions older than 6 years must be declared and may be considered subject to underwriter review.

How we assess it

When reviewing a historic repossession, we’ll consider:

How long ago the repossession occurred.
The circumstances that led to the repossession.
The applicant's credit conduct since the event.
Evidence of financial stability and affordability.
Whether the circumstances are unlikely to reoccur.

Evidence required

Provide an overview of the repossession, including the following:

The circumstances that led to the repossession and whether the issue has now been resolved.
The date of the repossession.
Details of the applicants' credit conduct since the event.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the circumstances that led to the repossession.
Relevant dates and background information.
Details of how the applicant's circumstances have changed since the event.
Evidence of improved financial management where appropriate.
Any relevant context that demonstrates the issue was a one-off event.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A historic repossession doesn’t always tell the full story. We’re looking to understand what happened, how long ago it occurred and, most importantly, what has changed since. The more information you can provide about the applicant's circumstances and financial recovery, the easier it is for us to build a complete picture and assess the application appropriately.

Further Information

Further information is available at the Life Happens page with case studies, examples and criteria.

Can we consider it?

Yes. We understand that not every applicant will have an extensive credit history and most proceed without any problems. Applicants with limited credit bureau data may still be eligible, provided we can build sufficient confidence in their overall creditworthiness and financial position.

Key criteria

Thin-file applicants are those with limited recent credit history available through the credit reference agencies.

How we assess it

When reviewing a thin-file applicant, we’ll consider:

The amount of available credit history.
Evidence of responsible financial conduct.
Stability of income and employment.
Electoral roll information.
Existing credit commitments and indebtedness.
Deposit source and overall strength of the application.
Alternative evidence of financial reliability where appropriate.

Evidence required

Additional evidence may be requested to support the assessment, including:

3 months' bank statements showing receipt of salary or income received and any rental payment history.
Proof of savings or deposit.
Other documentation that helps demonstrate financial stability.

Packaging tips

You can help us assess the case more quickly by including:

Details of any previous rental history.
Evidence of regular household bill payments.
Information about savings habits and deposit build-up.
Context where the applicant has intentionally used little or no credit.
Any supporting information that helps demonstrate responsible financial management.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A limited credit history doesn’t automatically mean an applicant presents a higher risk. Many thin-file applicants have simply chosen not to use credit extensively. In these cases, we’re looking to build a wider picture using factors such as income stability, rental history, savings behaviour and overall financial conduct. The more evidence you can provide to demonstrate responsible money management, the easier it is for us to assess the case with confidence.

Can we consider it?

Yes. We understand that applicants can occasionally experience payment difficulties, and a small number of historic missed payments won’t always prevent us from lending. We’ll look at the recency and severity of the arrears, alongside the overall strength of the application.

Key criteria

Everyday Living, Make it Possible, Worldwide Welcome and RIO
- Maximum arrears status of 2 within the last 24 months.
- The account must be up to date for the last 12 months.
Life Happens 1
- Maximum arrears status of 2 within the last 12 months.
- No arrears within the last 6 months.
Life Happens 2
- Maximum arrears status of 2 within the last 6 months.
- The account must be currently up to date.
Life Happens 1 and 2
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

Other unsecured arrears

Higher levels of arrears on other unsecured credit commitments may be considered, subject to credit score and underwriter assessment.

How we assess it

When reviewing unsecured arrears, we’ll consider:

The number and severity of missed payments.
How recently the arrears occurred.
Whether the applicant falls under the FCA definition of Credit Impaired.
Whether the account is now being maintained satisfactorily.
The applicant's wider credit profile.
The circumstances that led to the arrears.

Evidence required

Provide an overview of the arrears, including the following:

The circumstances that led to the arrears and whether the issue has now been resolved.
When the arrears occurred.
The value of the original arrears and the current arrears position.
Additional supporting information where required.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of any missed payments.
Confirmation that the account is now up to date where applicable.
Details of any one-off circumstances that contributed to the arrears.
Information demonstrating improved financial management since the arrears occurred.

Keying guidance

If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments must be included within the affordability calculation, irrespective of being repaid or not.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

When reviewing arrears, we’re looking beyond the missed payments themselves. Understanding what caused the issue, how recent it was and what has changed since helps us build a clearer picture of the applicant's current circumstances. A concise explanation from the outset can often prevent unnecessary follow-up questions later in the process.

Further Information

Further information is available at the Life Happens page with case studies, examples and criteria.

Propositions

Life Happens is designed for applicants whose credit history means they may not fit our standard lending criteria, but who have demonstrated that they’re back on track financially.

We understand that life doesn’t always go to plan. A relationship breakdown, illness, redundancy or other unexpected event can sometimes leave a lasting mark on a applicant's credit profile. Life Happens allows us to take a closer look at the bigger picture and consider applicants whose circumstances have improved.

Key criteria

Life Happens 1
- Maximum 90% LTV.
- Mortgage arrears - max status 2 in 36 months, none in the last 12 months.
- Unsecured loan arrears - max status 2 in 12 months, none in the last 6 months.
- No CCJs over £500 registered within the last 24 months.
- No defaults over £500 registered within the last 24 months.
- Debt Management Plans may be acceptable where they have been maintained satisfactorily for at least 12 months.
- Unsatisfied CCJs and defaults can be considered where applicants are making contributions to reduce these. Payments will be included as commitments for affordability.
- IVAs - discharged for at least 1 year.
- Bankruptcy/Debt Relief Order - discharged for at least 3 years.
- Subject to affordability, credit scoring and underwriting assessment.
Life Happens 2
- Maximum 85% LTV.
- Mortgage arrears - max status 2 in 36 months, none in the last 12 months.
- Unsecured loan arrears - max status 2 in 12 months, none in the last 6 months.
- No CCJs over £500 registered within the last 12 months.
- No defaults over £500 registered within the last 12 months.
- Debt Management Plans may be acceptable where they have been maintained satisfactorily for at least 12 months.
- Unsatisfied CCJs and defaults can be considered where applicants are making contributions to reduce these. Payments will be included as commitments for affordability.
- IVAs - discharged for at any time (not currently active).
- Bankruptcy/Debt Relief Order - discharged for at least 3 years.
- Subject to affordability, credit scoring and underwriting assessment.
Life Happens 1 and 2
- If an applicant falls under the FCA definition of Credit Impaired, all outstanding commitments will be included within the affordability calculation, irrespective of being repaid or not.

How we assess it

Every case is assessed on its own merits. We’re looking to understand both what happened and what the applicant's circumstances look like today.

When reviewing a Life Happens application, we’ll consider:

The type and age of any adverse credit.
Whether the applicant falls under the FCA definition of Credit Impaired.
Whether the default/CCJ is unsatisfied and whether applicants are making contributions to reduce them.
The events that led to the credit issues.
Whether those circumstances have now been resolved.
The applicant's recent credit conduct.
Income stability and affordability.
Whether homeownership appears sustainable going forward.

Evidence required

In addition to our standard application requirements, we may ask for:

Details of any adverse credit events - what caused it?
Evidence relating to a Debt Management Plan, where applicable.
IVA discharge certificate if applicable.
DMP Schedule to evidence repayments over last 12 months, if applicable.
Supporting information to help explain the applicant's circumstances.
Additional documentation where requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of what caused the credit issue.
The dates and background to any adverse credit.
Details of how the applicant's circumstances have improved since.
Evidence that any Debt Management Plan has been maintained satisfactorily.
Information that demonstrates improved financial management.
Any relevant context that helps tell the applicant's story.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Life Happens isn’t designed to focus solely on what went wrong. We’re equally interested in what’s happened since. The strongest cases are often those where brokers help us understand the applicant's journey, what caused the credit issue, how it was addressed and why the situation is unlikely to happen again. A clear explanation upfront can make a real difference and often helps us assess the case more quickly.

Make it Possible is designed to help applicants who have strong affordability but may need a little more flexibility than a standard mortgage proposition can provide.

Whether it’s a first-time buyer looking to maximise borrowing, an applicant wanting a longer mortgage term, or someone whose income structure doesn’t fit traditional lending, Make it Possible gives greater flexibility in the right circumstances.

Key criteria

Maximum 90% LTV.
Maximum mortgage term of 50 years.
Mortgage term must end by the oldest applicant’s 85th birthday.
Maximum 6.5x loan-to-income (LTI).
Regular non-annual bonus, overtime and commission may be considered at up to 75%, subject to underwriter assessment.
Applicants must be more than 10 years away from retirement with a maximum retirement age of 75.
Subject to affordability, credit scoring and underwriting assessment.

How we assess it

Make it Possible cases are assessed individually, with a focus on affordability and sustainability.

When reviewing an application, we’ll consider:

The applicant's income and affordability position.
Whether the requested borrowing is sustainable over the long term.
The applicant's future plans, particularly where lending extends towards or into retirement.
Any additional risks associated with the loan size, term or income profile.

Evidence required

In addition to our standard application requirements, we may require:

Evidence of all income being used to support affordability.
Retirement income evidence where retirement affordability needs to be assessed.
Additional supporting documentation where requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

Details of any income elements being relied upon, particularly variable income.
Information supporting the sustainability of the applicant's income.
Retirement plans where relevant.
Any context that helps explain the applicant's wider circumstances and future affordability.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Make it Possible is about providing flexibility where it makes sense to do so. We’re looking for applicants who may sit outside standard lending parameters but can still demonstrate that the mortgage is affordable and sustainable over the long term. The more clearly you can explain the rationale for the case and the applicant's future plans, the easier it is for us to build confidence and assess the application quickly.

RIO mortgages are available for applicants who want to make monthly interest payments throughout retirement, without a defined mortgage end date. The loan is typically repaid from the sale of the property when the last borrower dies or moves into long-term care.

Key criteria

Minimum age 55.
Maximum 60% LTV.
Maximum loan amount £500,000.
No maximum mortgage term.
Affordability is assessed using the lower income of either applicant to ensure the mortgage remains affordable on a sole-survivor basis.
Sale of the mortgaged property is an acceptable repayment strategy.

How we assess it

When reviewing a RIO application, we’ll consider:

The applicant's current and future retirement income.
Whether the mortgage remains affordable over the long term.
The sustainability of the income being used.
The applicant's overall financial position.
For joint applications, affordability on a sole-survivor basis.
The suitability of the product for the applicant's circumstances.

Evidence required

This may include:

Pension statements.
Pension payslips.
Pension provider letters.
Benefit award notices, where applicable.
Bank statements supporting retirement income.
Evidence of any other retirement income being used for affordability.

Packaging tips

You can help us assess the case more quickly by including:

A breakdown of all retirement income sources.
Details of any pension income due to commence in the future.
Information on any income that may cease in the future.
Context where multiple income streams are being relied upon.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

RIO is designed for applicants who want to remain in their home while making affordable monthly payments throughout retirement. The key for us is understanding how those payments will be maintained over the long term. A clear picture of the applicant's retirement income and future plans helps us assess the case quickly and build confidence that the mortgage remains sustainable for years to come.

We welcome applications from foreign national and returning expat applicants who may not meet the residency requirements of our standard residential proposition.

Whether your client is new to the UK, returning after living overseas, or building a life and career here under an eligible visa route, we’ll consider the application based on their individual circumstances and the relevant proposition criteria.

Key criteria

No minimum UK residency requirement applies.
Foreign National applicants must hold an acceptable visa or immigration status.
Accepted visas:
- Health & Care Worker.
- Skilled Worker.
- Global Talent.
- Pre-settlement.
- Family visa.
- UK Ancestry.
- British National Overseas.
- Tier 2 (if granted before 1st Dec 2020).
- Dependant (as a joint applicant).
- Spousal/partner (as a joint applicant).
- Armed forces exemption.
There is no minimum time remaining on an acceptable visa.
Returning expat applicants must intend to occupy the mortgaged property as their main residence.
We are able to obtain credit reference data from certain countries to support the application.

How we assess it

When reviewing a foreign national or returning expat application, we’ll consider:

The applicant's residency status and immigration position.
Overseas financial commitments will be considered as part of the affordability assessment.
Overseas commitments are assessed using a 125% stress where applicable.
The type of visa held, where applicable.
Employment and income stability.
Credit history and credit profile, including any overseas commitments.
Residency and address history covering the last 2 years.

Evidence required

GOV.UK share code confirming immigration status and visa type.
Standard income and affordability documentation.
Deposit evidence is required for all purchase applications.
Additional source of wealth or source of funds evidence where required.
Any other documentation requested by the underwriter.

If a credit file is unavailable or insufficient

Last 3 months' bank statement.
Overseas loans/credit/liabilities statements.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the applicant's circumstances and UK plans.
Visa details and GOV.UK share code at application stage.
Confirmation of employment and length of service.
Details of any overseas commitments or liabilities.
Evidence of the applicant's deposit position.
Context around any recent move to, or return to, the UK.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Foreign national and returning expat cases often have a more complex story than a standard residential application, but that doesn’t mean they’re necessarily more difficult to assess. The key is helping us understand the applicant's circumstances from the outset. Clear information about residency, employment, immigration status and future plans allows us to build confidence in the application and can help avoid unnecessary delays further into the process.

Loan criteria

All lending must be secured against a property that provides the Society with a first legal charge. This helps ensure our security can be properly protected throughout the life of the mortgage.

Key criteria

All mortgages must be secured by a first legal charge over the property.
Any existing charges must be redeemed on or before completion.
Second charge lending is not available under standard lending policy.
Existing applicants may be considered for additional borrowing where a second charge is already in place with another lender, subject to a satisfactory Deed of Postponement being obtained.

How we assess it

When reviewing the security arrangements, we’ll consider:

Whether the Society will hold a first legal charge on completion.
Any existing charges registered against the property.
Whether all existing charges will be redeemed as part of the transaction.
The impact of any secondary charges remaining on the title.
Whether a satisfactory Deed of Postponement can be obtained where required.

Evidence required

Solicitor confirmation that the Society will hold a first legal charge on completion.
Details of any charges that will remain registered against the property.
Solicitor confirmation of a satisfactory Deed of Postponement, where required.

Packaging tips

You can help us assess the case more quickly by including:

Details of any existing charges at application stage.
Confirmation that any existing mortgages or charges will be redeemed on completion.
Early notification where a second charge will remain in place.
Supporting solicitor information where a Deed of Postponement is required.
An explanation of any unusual ownership or security arrangements.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Most cases are straightforward and involve redeeming an existing mortgage on completion. Where there are additional charges registered against the property, giving us a clear picture upfront helps avoid delays later in the process. Early disclosure of any unusual title arrangements or existing secured borrowing allows us to work with the solicitor and progress the case as smoothly as possible.

Existing borrowers may be able to apply for a Further Advance if they wish to borrow additional funds against their property. Further Advances are currently available through our existing customer channel only.

Key criteria

Further Advances are available to existing Nottingham Building Society mortgage borrowers.
Applications are subject to our lending policy, affordability assessment and valuation requirements at the time of application.
Valuation requirements follow the same principles as a new mortgage application.
Further Advances are not currently available through intermediary channels.

The minimum loan size available will depend on the product selected. For current product options, please see our product information.

Underwriter insight

Minimum loan amounts can vary between products, so it’s always worth checking the product-specific criteria if you’re working with a lower borrowing requirement. If you’re unsure whether a loan amount fits policy, we’re happy to discuss the case before application.

Loan to Income (LTI) helps us understand how much an applicant can borrow relative to their income. We'll consider LTI alongside affordability, credit profile and the overall strength of the application.

Key criteria

Based on total assessable income:

Assessable income below £50,000: Maximum 4.49x income.
Assessable income of £50,000 or more: Maximum 5.50x income.
Make it Possible: Maximum 6.5x income.

How we assess it

When reviewing LTI, we'll consider:

The applicant's assessable income.
The amount of borrowing requested.
The affordability outcome.
The proposition being applied for.

Evidence required

Standard income documentation appropriate to the applicant's income type.
Any additional evidence required to support the affordability assessment.

Packaging tips

You can help us assess the case more quickly by including:

Full income details for all applicants.
Supporting evidence for any variable or non-standard income.
Context around any significant recent changes in income.
Information that supports the sustainability of the income being used.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

LTI is just one part of the overall assessment. While higher income can support higher borrowing, we'll always look at affordability and sustainability as well. The strongest cases combine a suitable LTI with a clear, sustainable income story and a strong overall application.

The maximum LTV available will depend on the proposition, property type, loan size and purpose of the loan. Where multiple restrictions apply, we’ll use the lowest applicable LTV limit.

Key criteria

Proposition limits

Everyday Living
- Maximum 95% LTV.
Make it Possible
- Maximum 90% LTV.
Worldwide Welcome
- Maximum 90% LTV where an Experian or Nova Credit search is successful, reducing to 75% LTV where searches are unsuccessful.
Life Happens 1
- Maximum 90% LTV.
Life Happens 2
Maximum 85% LTV.
Retirement Interest Only (RIO)
Maximum 60% LTV and maximum loan amount of £500,000.

Once we’ve issued a mortgage offer, we’ll hold those terms for a defined period to give your client time to complete their purchase or remortgage.

Key criteria

Classic broker portal
- Mortgage offers are valid for 6 months.
IDI broker portal
- Mortgage offers are valid for 180 days from the date of application submission.
Offer extensions
- New build offers can be extended by up to 3 months.

How we assess it

When considering offer validity or an extension request, we’ll consider:

The type of property being purchased.
The remaining time before the offer expires.
Any changes in the applicant's circumstances.
The outcome of any required credit reassessment.

Evidence required

Additional evidence may be required where:

A new build offer extension is requested.
The applicant's circumstances have changed since the original application.
A re-assessment of the application is required.

Packaging tips

You can help avoid delays by:

Monitoring offer expiry dates closely.
Notifying us as early as possible where completion is likely to be delayed.
Providing any requested documentation promptly.
Highlighting any changes in the applicant's circumstances before completion.

Underwriter insight

We know that not every transaction completes to plan, particularly where new build properties are involved. If delays arise, keeping us informed as early as possible gives us the best opportunity to support the case and discuss any options that may be available.

The maximum LTV available will also depend on the type and value of the property being mortgaged. As a property’s value increases, or where the property is a flat or new build, lower maximum LTV limits may apply.

Standard houses

Up to £500,000: 95% LTV.
Up to £750,000: 90% LTV.
Up to £1,000,000: 80% LTV.
Up to £1,500,000: 75% LTV.

New build houses

Up to £750,000: 90% LTV.

Standard flats

Up to £500,000: 90% LTV.
Up to £750,000: 80% LTV.

New build flats

Up to £500,000: 85% LTV.

Loan purpose limits

The maximum LTV available will vary depending on the purpose of the loan.
Loan purpose limits
Purchase: 95% LTV.
Like-for-like remortgage: 95% LTV.
Capital raising for home improvements: 90% LTV.
Equity buy-out: 90% LTV.
Capital raising or debt consolidation: 80% LTV.
Any interest-only element: 80% LTV.
Lending into retirement: 70% LTV.
Retirement interest-only: 60% LTV.

We do not lend on properties that are subject to restrictive covenants or restricted ownership types/schemes.

We understand that applicants don't always remortgage properties they've owned for many years. Where a property has been owned for a shorter period, we'll take a closer look at the circumstances surrounding the transaction.

Key criteria

Remortgage applications on properties owned for less than 6 months will be assessed on an individual basis.
The reason for the remortgage and the ownership history will be considered as part of the assessment.
Our free legal service is not available where the property has been owned for less than 6 months'.

How we assess it

When reviewing a remortgage on a recently acquired property, we'll consider:

How long the applicant has owned the property.
The reason for the remortgage.
The property's value and security position.

Evidence required

This may include:

Information explaining the reason for the remortgage.
Any additional documentation requested by the underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Most remortgage applications are straightforward. Where a property has been owned for less than six months, we're simply looking to understand the circumstances and ensure the transaction makes sense. Providing a clear explanation upfront can help us assess the case more efficiently.

Shared Ownership, Shared Equity and Government HomeBuy schemes fall outside our lending policy, so we aren't currently able to support purchases through these arrangements. We do, however, consider mortgages where the applicant is purchasing the final tranche of a shared ownership property.

Key criteria

Shared Ownership properties are not acceptable unless the applicant is purchasing the final tranche and staircasing to 100% ownership.
Shared Equity schemes are not acceptable.
Government HomeBuy purchases are not acceptable.
Our free legal service is not available where the purpose of the remortgage is to buy out the final tranche.
A copy of the final tranche sale documentation must be provided.

How we assess it

Where an applicant is buying out the final tranche as part of a remortgage, we'll consider:

The terms of the final tranche purchase.
The property's suitability as security.

Evidence required

Final tranche sale documentation.
Standard remortgage documentation.
Any additional information requested by the underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

While we don't lend on Shared Ownership, Shared Equity or Government HomeBuy purchases, we may be able to help applicants who are staircasing to full ownership through a remortgage. Providing the final tranche documentation upfront will help us understand the transaction and assess the case more efficiently.

We offer a range of mortgage terms to suit different applicant needs, whether they’re looking to keep monthly payments lower, maximise affordability or align their mortgage with future plans. Terms can be applied in years, or months and years.

The maximum term available will depend on the proposition selected and must also meet our age and retirement lending requirements.

Key criteria

Everyday Living, Life Happens and Worldwide Welcome
- Maximum mortgage term of 40 years.
Make it Possible
- Maximum mortgage term of 50 years.
- Subject to age and retirement lending requirements.
Retirement Interest Only (RIO)
- No maximum term.

How we assess it

When reviewing the requested term, we’ll consider:

The applicant's age now and at the end of the mortgage term.
Affordability throughout the life of the mortgage.
Whether the mortgage extends into retirement.
The sustainability of the applicant's income.
The proposition being applied for.
Any future changes in circumstances that could impact affordability.

Evidence required

Where the mortgage extends into retirement, we may require:

Pension statements.
Pension forecasts.
Evidence of anticipated retirement income.
Details of any other income or assets being relied upon in retirement.
Additional supporting information where requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

A clear rationale for any longer mortgage term.
The applicant's anticipated retirement age.
Details of retirement income where applicable.
Information about any future plans that support the requested term.
Context where affordability relies on a longer-term approach.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A longer mortgage term can be a great way to improve affordability and help applicants achieve their homeownership goals. Our focus is on ensuring the borrowing remains affordable and sustainable throughout the life of the mortgage. Where the term extends well into the future or beyond retirement, helping us understand the applicant's plans and future income position can make assessment much more straightforward.

We understand that every applicant's circumstances are different. While some applicants may benefit from a longer mortgage term to improve affordability, others may prefer a shorter term aligned to their financial goals. Terms can be applied in years, or months and years.

Key criteria

The minimum mortgage term is 3 years.
The requested term must be appropriate for the applicant's circumstances and meet all affordability, age and retirement lending requirements.
The mortgage must remain affordable and sustainable throughout the full term.

How we assess it

When reviewing the requested term, we’ll consider:

The applicant's age and circumstances.
Affordability over the proposed term.
The applicant's intended repayment strategy.
Whether the term aligns with the applicant's objectives.
The overall sustainability of the mortgage.

Evidence required

No additional evidence is normally required specifically for minimum term lending.
Standard income, affordability and application documentation will apply.

Packaging tips

You can help us assess the case more quickly by including:

Confirmation of the applicant's preferred mortgage term.
Any relevant background supporting the term selected.
Details of any future plans that may influence the applicant's borrowing requirements.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

The mortgage term plays an important role in affordability and long-term financial planning. Whether an applicant chooses a shorter or longer term, we’re looking to ensure the mortgage remains appropriate, affordable and sustainable throughout the life of the loan.

While we can support a wide range of borrowing needs, there are some purposes that fall outside our lending policy.

Key criteria

We can't lend where the funds are intended for:

Cryptocurrency investments.
Gambling or speculative activities.
Stocks and shares investments.
Providing capital to a business.
Purchasing plant, machinery or business assets.
Repaying unsecured business loans.
Purchasing timeshare properties.
Accident, sickness and unemployment insurance premiums.
Tax liabilities, including personal or business tax arrears.
Court fines.
Any illegal purpose.
Transactions intended to avoid liabilities owed to creditors.
Assignable contract purchases.
Funding day-to-day living costs or ongoing household expenditure.
Bridging finance.
Self build mortgages/loans.
Holiday Lets (existing borrowers can review existing loan terms directly).

Underwriter insight

Most loan purposes are straightforward and fit comfortably within policy. If you're unsure whether a particular purpose is acceptable, it's always worth checking with us before application. A quick conversation upfront can help avoid unnecessary delays and ensure the case is placed correctly from the outset.

Deposit and source of funds

We offer flexibility when it comes to deposit sources, provided the funds are from a legitimate and acceptable source and can be satisfactorily evidenced. Understanding the source of the deposit early in the process can help avoid delays later in the application journey.

Key criteria

Deposits must:

Be sourced from legally generated funds.
Be fully disclosed and capable of being evidenced.
Not be derived from an interest-bearing loan.
Be held in the UK, in GBP, at the time of application.

The following deposit sources are acceptable:

Personal savings.
Proceeds from the sale of a previously owned property.
Interest-free loans from family member.
Gifted deposit, gifted equity or concessionary purchase price from family members.
Builder incentives.
Right to Buy discount.
Local Authority or Housing Association cash incentives to vacate.
Concessionary purchases, including gifted equity from a landlord.
Repayment of a Director’s Loan from the applicant’s own.
Limited Company, subject to underwriter assessment.
Forces Help to Buy.

How we assess it

When reviewing a deposit, we’ll consider:

The source of the funds.
Whether the funds can be satisfactorily evidenced.

Additional checks may apply where deposits originate from overseas or from sources that require enhanced due diligence.

Evidence required

We require proof of deposit on all purchase applications. The evidence required will depend on the source of the deposit.

Examples may include:

Bank statements showing the accumulation of savings.
Evidence of property sale proceeds e.g. memorandum of sale.
Gifted deposit declarations.
Details of the concessionary purchase arrangement.
Details of the family loan arrangement.
Details of the gifted equity arrangement.
Evidence of source of wealth or source of funds where required.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the deposit source.
Supporting documentation at the outset.
Details of any gifted element of the deposit.
Confirmation where builder incentives are involved.
Early disclosure of any overseas funds or complex source of wealth arrangements.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Deposit queries are one of the most common causes of avoidable delays. The earlier we understand where the funds have come from and the more clearly the source is evidenced, the easier it is for us to progress the application. If the deposit comes from anything other than straightforward savings, providing a clear explanation upfront can make the process much smoother for everyone involved.

Builder incentives can play an important role in helping applicants purchase a new build property. We accept certain incentives, provided they are fully disclosed and meet our lending requirements.

Key criteria

Builder incentives are permitted up to 5% of the property value.
The applicant must contribute a minimum of 5% of the property value from their own resources.
Non-cash incentives (e.g. stamp duty, legal fees, flooring, fixtures, fittings and white goods) do not constitute a deposit contribution.
Where both a developer gifted deposit and other incentives are provided, only the gifted deposit element will be recognised as deposit funding.
All incentives must be fully disclosed as part of the mortgage application and purchase transaction.

How we assess it

When reviewing builder incentives, we’ll consider:

The type and value of the incentive being provided.
The applicant's own contribution to the purchase.
The impact of the incentive on the true purchase price and LTV.

Evidence required

Full disclosure of all incentives being provided by the builder or developer.
Confirmation of the applicant's contribution to the purchase.

Packaging tips

You can help us assess the case more quickly by including:

A clear breakdown of all incentives being provided.
Confirmation of the applicant's deposit contribution.
Details of the property purchase price before incentives are applied.
Any supporting documentation received from the builder or developer.

Keying guidance

Key the value of the property based on the market value, with the deposit source keyed as:

IDI portal: Builder - gifted and applicant savings.
Classic portal: Other and savings.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Builder incentives are common on new build purchases and are often straightforward to assess when they’re disclosed from the outset. The key for us is understanding the applicant's genuine contribution and ensuring we have a clear picture of the transaction. Providing a full breakdown of all incentives at application stage can help prevent delays later in the process.

Concessionary purchases are acceptable for applicants buying a property below its full market value, from a family member or landlord. The discount can be used as part or all of the applicant’s contribution towards the purchase.

Key criteria

Concessionary purchases are acceptable from family members or a landlord where it can be shown that the applicant has been a tenant for a reasonable period.
The discount must be fully disclosed as part of the transaction.
The purchase price and market value must be supported by the legal and valuation process.
The transaction must meet our standard lending and underwriting requirements.

How we assess it

When reviewing a concessionary purchase, we’ll consider:

The relationship between the applicant and the seller.
The level of discount being provided.
How the transaction is structured.
The property’s market value.

Evidence required

Evidence will depend on the circumstances of the transaction but may include:

Confirmation of the agreed purchase price.
Details of the relationship between the applicant and seller.
Confirmation from the acting solicitor that the property is not subject to a transfer undervalue or deed of gift.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of who the applicant is buying from.
Details of the property’s market value and agreed purchase price.
The level of discount being provided.
Any relevant background that helps explain the transaction.

Keying guidance

Key the value of the property based on the market value, with the deposit source keyed as:

IDI portal: Other gifted.
Classic portal: Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Concessionary purchases are often straightforward when we have a clear understanding of how the transaction works. The most helpful cases are those where the relationship between the parties, the property’s value and the purchase price are clearly explained from the outset. Providing that context upfront can help us assess the case more quickly and avoid unnecessary questions later in the process.

Director’s loan repayments can be used as a deposit source, provided the funds have come from the applicant's own Limited Company and the arrangement is supported by the business’s financial position.

Key criteria

Director’s loan repayments from the applicant’s own Limited Company are acceptable.
The applicant must be able to demonstrate that the loan originally came from their own funds.
The repayment must not negatively impact the business.
Where business income is being used for affordability, we’ll also consider the ongoing sustainability of that income.

How we assess it

When reviewing a director’s loan repayment, we’ll consider:

Where the funds originally came from.
The amount being repaid.
The impact on the business.
The sustainability of the applicant's income.

Evidence required

This may include:

Evidence to show that the director’s loan funds have come from the applicant’s own Limited Company.
Company accounts or business financial information.
Supporting documents requested by the underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Director’s loan repayments can be a straightforward source of deposit. We’re simply looking to understand where the funds originated and ensure the repayment doesn’t weaken the business or affect the sustainability of the income being used for affordability.

Family support can play an important role in helping applicants achieve their homeownership goals. We can accept interest-free loans from relatives as a source of deposit, provided the arrangements are fully disclosed and meet our lending requirements.

Key criteria

Interest-free loans from relatives are an acceptable source of deposit.
The loan may make up all or part of the minimum required deposit.
The source of funds must be legitimate and capable of being evidenced.
The arrangement must be disclosed as part of the application.
Repayment terms must be detailed.
Repayment of the loan will be factored into the applicant's affordability.
Additional due diligence may be required depending on the circumstances.

How we assess it

When reviewing a family loan, we’ll consider:

Who is providing the funds.
The nature of the arrangement.
The repayment terms.
Any impact on affordability.
The source of the funds.

Evidence required

Evidence will vary depending on the circumstances, but may include:

Confirmation of the family loan arrangement to include repayment terms and confirmation that the loan is interest free.
Evidence of the lender’s funds where required.
Source of funds documentation.

Packaging tips

You can help us assess the case more quickly by including:

Details of who is providing the funds.
Confirmation that the loan is interest-free.
The amount being provided.
Details of any repayment arrangements.
Supporting source of funds information where available.

Keying guidance

Key the value of the property based on the market value, with the deposit source keyed as:

IDI portal: Other gifted.
Classic portal: Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Family loans can be a useful way of helping applicants raise a deposit, particularly where they’ve struggled to save the full amount themselves. The key for us is understanding exactly how the arrangement works, whether there are any repayment obligations and ensuring the source of funds can be clearly evidenced. Providing a clear explanation upfront can help prevent delays and make the assessment process much smoother.

Gifted deposits can be a helpful way for applicants to take their first step onto the property ladder or move home sooner. We accept gifted deposits from family members, provided the gift meets our policy requirements and can be satisfactorily evidenced.

Key criteria

Gifted deposits from family members are acceptable.
The gift must not create a repayment obligation for the applicant.
The gifted deposit may make up all or part of the minimum required deposit.
The funds must come from a legitimate and identifiable source.
The deposit must be fully disclosed at application stage.

How we assess it

When reviewing a gifted deposit, we’ll consider:

Who is providing the gift.
Whether the funds are genuinely being gifted.
Whether the source of funds can be satisfactorily evidenced.
Any potential impact on the applicant's financial position.

Evidence required

Evidence will vary depending on the circumstances, but may include:

A completed gifted deposit declaration.

Packaging tips

You can help us assess the case more quickly by including:

Details of when the funds will be transferred.

Keying guidance

Key the value of the property based on the market value, with the deposit source keyed as

IDI portal: Family gifted.
Classic portal: Gift from relative.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Gifted deposits are a common and straightforward source of funds. The key for us is understanding where the money has come from and ensuring the arrangements are fully disclosed from the outset. Clear information about the donor and the source of funds can help us assess the application quickly and avoid unnecessary delays later in the process.

Gifted equity purchases are acceptable where an applicant is purchasing a property from a family member or landlord at the property's full market value. The gifted equity may be used to fund part or all of the applicant's required contribution towards the purchase.

Key criteria

Gifted equity purchases are acceptable from family members or a landlord where it can be shown that the applicant has been a tenant for a reasonable period.
The gifted equity details must be fully disclosed as part of the transaction.
The purchase price and market value must be supported by the legal and valuation process.
The transaction must meet our standard lending and underwriting requirements.

How we assess it

When reviewing a gifted equity purchase, we’ll consider:

The relationship between the applicant and the seller.
The level of equity being gifted.
How the transaction is structured.
The property’s market value.

Evidence required

Evidence will depend on the circumstances of the transaction but may include:

Confirmation of the agreed purchase price.
Details of the relationship between the applicant and seller.
Confirmation from the acting solicitor that the property is not subject to a transfer at undervalue or a deed of gift.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of who the applicant is buying from.
Details of the property’s market value and agreed purchase price.
The level of equity being gifted.
Any relevant background that helps explain the transaction.

Keying guidance

Key the value of the property based on the market value, with the deposit source keyed as:

IDI portal: Other gifted.
Classic portal: Other.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location: 

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Gifted equity purchases are often straightforward when we have a clear understanding of how the transaction works. The most helpful cases are those where the relationship between the parties, the property’s value and the purchase price are clearly explained from the outset. Providing that context upfront can help us assess the case more quickly and avoid unnecessary questions later in the process.

Not all deposit sources are acceptable. In general, we’re looking for funds that are legitimate, clearly evidenced and don’t create additional borrowing that could affect affordability.

Key criteria

The following deposit sources are not acceptable:

Bank loans.
Personal loans.
Family loans with any element of interest.
Vendor cash deposits.
Savings clubs/group savings schemes.
Any source that cannot be satisfactorily evidenced or verified.

How we assess it

When reviewing a deposit, we’ll consider:

Where the funds have come from.
Whether the source can be clearly evidenced.
Whether the funds create any additional debt for the applicant.

Underwriter insight

Deposit discussions are usually straightforward when the source of funds is clear. If a deposit comes from anything other than savings, a gift or another common source, it’s always worth explaining the arrangements upfront so we can confirm acceptability as early as possible.

Second residential properties

We understand that not every applicant will be selling their current property as part of a move. Where an existing mortgage is being retained, we'll want to make sure the overall arrangements remain affordable and sustainable.

Key criteria

Existing mortgages that are not being redeemed must be considered as part of the affordability assessment.
Applicants may be able to retain an existing property when purchasing a new main residence.
Second residential properties are acceptable where there is a valid reason for the second property, for example, work location.
Let-to-buy arrangements are acceptable, subject to affordability and rental assessment requirements.
The applicant must be able to demonstrate that both the existing and proposed borrowing arrangements are sustainable.

How we assess it

When reviewing an application with an existing mortgage, we'll consider:

The monthly cost of the retained mortgage.
Any anticipated rental income.
The applicant's overall affordability position.
The purpose for retaining the property.
The sustainability of both mortgage arrangements.

Evidence required

Details of the existing mortgage.
Information about the retained property.
Evidence of anticipated rental income, where applicable.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Retaining an existing property doesn’t automatically make a case more complicated. The key is helping us understand how both properties will be funded and ensuring the arrangements remain affordable. Where rental income is involved, providing a realistic picture of the expected income can help us assess the case more quickly.

Applicants may be able to retain their existing property and let it out when purchasing a new main residence, subject to affordability and rental income requirements.

Key criteria

Let-to-buy arrangements are acceptable.
The applicant must be able to demonstrate that both the existing and proposed mortgage arrangements remain affordable.
Expected rental income from the retained property will be considered as part of the assessment.

How we assess it

When reviewing a let-to-buy application, we'll consider:

The level of anticipated rental income.
The cost of the existing mortgage.
The affordability of the new mortgage.
Whether both properties appear sustainable over the long term.

Rental assessment

The existing mortgage will be assessed using a stressed interest rate of 5.5%.
Where the anticipated rent covers at least 125% of the stressed mortgage payment, the mortgage can be disregarded as a committed expenditure.
Where the anticipated rent covers less than 125%, the shortfall will be included within the affordability assessment.

Evidence required

Details of the existing mortgage.
Evidence of anticipated rental income.
Information relating to the retained property.
Any additional documentation requested by the underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Let-to-buy cases are often more straightforward than they first appear. The key is helping us understand how the existing property will be supported once it's let and ensuring the overall arrangements remain affordable. Providing a realistic rental figure and clear details of the applicant's plans can help us assess the case more quickly.

Interest-only mortgages

Can we consider it?

Yes. Interest-only mortgages are available, provided the applicant has a credible repayment strategy to repay the capital balance by the end of the mortgage term.

Key criteria

Residential mortgages can be arranged on either:
- Capital and interest basis; or
- an interest-only basis.
A suitable repayment strategy is required for any interest-only element.
The maximum LTV for lending with any interest-only element is 80%.
Where the repayment strategy relies on the sale of the mortgaged property, the interest-only element is limited to 60% LTV.

Acceptable repayment strategies

We currently accept:

Endowment policy.
Cash lump sum from a personal or occupational pension.
Stocks and Shares ISA.
Sale of an investment property or second home, where sufficient equity exists.
Sale of the mortgaged property (downsizing).

Where the repayment strategy is the sale of the mortgaged property:

Minimum equity at outset must be £300,000 in London and the South East.
Minimum equity at outset must be £200,000 in all other regions.

How we assess it

When reviewing an interest-only application, we'll consider:

The suitability of the repayment strategy.
The current value of any repayment vehicle.
Whether the strategy is likely to repay the interest-only balance within the mortgage term.
The applicant's overall affordability position.
The sustainability of the proposed borrowing.

Evidence required

Evidence will depend on the repayment strategy being used, but may include:

Statements confirming the current value of the repayment vehicle.
Pension documentation.
Investment statements.
Evidence of equity in a second property.
Any additional information required to assess the strategy.

Packaging tips

You can help us assess the case more quickly by including:

A clear explanation of the proposed repayment strategy.
Up-to-date evidence of the repayment vehicle.
Details of any investment properties or assets being relied upon.

Underwriter insight

Interest-only lending can be a good fit for the right applicant, but it's important that we understand how the capital will ultimately be repaid. The strongest applications clearly demonstrate both the repayment strategy and the applicant's ability to maintain the mortgage throughout the term, giving us confidence that the arrangement remains suitable over the long term.

Property criteria

Can we consider it?

Yes. Properties with alterations or extensions can be considered, subject to satisfactory valuation and legal checks.

How we assess it

We’ll consider the nature and extent of the work, its impact on the property’s condition and saleability, and whether the appropriate consents and approvals are in place.

Evidence required

Details of any significant alterations or extensions identified.
Planning consent and building regulation approval, where applicable.
Any additional information requested during the property or legal assessment.

Packaging tips

Highlight significant alterations or extensions at application stage and provide any available approvals or completion documentation.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library. 
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Alterations and extensions are common, and we don’t need to know about minor changes. Clear information about significant work completed and the relevant approvals helps us confirm that the property remains suitable security.

Can we consider it?

Yes. Potential asbestos does not automatically make a property unacceptable. Its impact on the property’s condition, value and saleability must be considered.

How we assess it

We’ll consider the location and condition of any suspected asbestos, together with any effect on the property’s condition, value and future saleability.

Evidence required

This will normally be identified through the property assessment. Further information may be requested where suspected asbestos could materially affect the property.

Packaging tips

If asbestos is known or suspected, provide any existing surveys or relevant details at the earliest opportunity.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Many properties contain materials that may include asbestos. The key consideration is whether this creates a material issue for condition, value or future saleability.

Can we consider it?

Yes, in most cases. However, we can't consider existing timber-framed or steel-framed properties where cavity wall insulation has been installed retrospectively.

Key criteria

Existing timber-framed or steel-framed properties with post-construction cavity wall insulation are unacceptable.

Evidence required

This will normally be identified through the property valuation. Additional information may be requested where the construction or installation history is unclear.

Underwriter insight

Retrospective cavity wall insulation can create additional risks in timber and steel-framed properties. Identifying the construction and installation history early can help avoid unnecessary delays.

Can we consider it?

Yes, subject to satisfactory investigation and any required remedial work where cavity wall tie failure is identified.

Key criteria

A specialist report is required where there is clear evidence of cavity wall tie failure in the property or visible evidence of failure in neighbouring properties.
Any required remedial work must be completed satisfactorily before the property can be accepted.

Evidence required

This will normally be identified through the property valuation. Additional information may be requested where it’s recommended by the valuer.

Underwriter insight

Where wall tie failure is suspected, the specialist report helps us understand the extent of the issue and whether the property will provide suitable security once any necessary work is complete.

Different construction types can affect a property's marketability, saleability and suitability as mortgage security. While most traditionally constructed properties are accepted, some non-standard construction types may also be considered subject to valuer and underwriting assessment.

Acceptable construction types

Standard construction properties are acceptable.
Some non-standard construction properties may be acceptable, subject to valuation and underwriting review.
Modern Methods of Construction (MMC) may be acceptable where:
- The property benefits from a warranty of at least 10 years.
- There are no known issues with the construction method.
- The valuer is satisfied with the property's marketability and saleability.

Unacceptable construction types

The following construction types are not acceptable:

BISF houses and flats, including those that have been subsequently reclad.
Properties with spray foam insulation in the roof.
Any construction type deemed unacceptable by the valuer due to concerns about mortgageability or future saleability.

How we assess it

When reviewing a property's construction, we'll consider:

The type and age of the construction.
Marketability and future saleability.
Availability of appropriate warranties, where required.
The valuer's assessment and recommendations.

Evidence required

This will typically be assessed through the valuation process.

Additional information may be required for non-standard construction properties, including:

Structural warranty documentation.
Information relating to the construction method.
Specialist reports where requested by the valuer or underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Most properties are built using traditional construction methods and can be assessed without issue. Where a property uses a non-standard construction type, we're looking to understand whether it remains readily saleable and provides suitable long-term security. Flagging any unusual construction upfront can help avoid delays and ensure the correct valuation route is followed from the outset.

Ex-local authority and former housing association flats can be acceptable security, provided they meet our property and marketability requirements.

Key criteria

Ex-local authority and housing association flats that are now privately owned may be acceptable.
The block must be predominantly owner-occupied, with more than 50% owner occupation.
We do not lend on ex-local authority or housing association flats and maisonettes in blocks of five storeys or more.
Properties within a pre-emption period are not acceptable.
The property must meet all other valuation, leasehold and lending requirements.

How we assess it

When reviewing an ex-local authority or housing association flat, we'll consider:

The proportion of owner-occupied properties within the block.
The height and type of building.
The property's marketability and future saleability.
The property's condition and construction.
The valuer's assessment and recommendations.

Evidence required

This will typically be assessed through the valuation and conveyancing processes.

Additional information may be requested where we need to better understand the ownership profile, building characteristics or any issues identified by the valuer.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Ex-local authority flats can often represent excellent value for applicants and are regularly accepted. Our focus is on the property's long-term marketability, the ownership profile of the block and whether it provides suitable security for the mortgage. Providing clear information about the property and flagging its status at application stage can help avoid unnecessary delays during underwriting and valuation.

Can we consider it?

Yes. Flat roofs can be acceptable, subject to the proportion of the roof affected and the available manufacturer’s guarantee.

Key criteria

On houses, a flat roof covering up to 50% of the total roof area requires a minimum 10-year manufacturer’s guarantee.
On houses, a flat roof covering more than 50% of the total roof area requires a minimum 25-year manufacturer’s guarantee.
A 100% flat roof is acceptable on a purpose-built block of flats.

Evidence required

Details of the roof type and approximate percentage of flat roof coverage will normally be identified through the property valuation.
Manufacturer’s guarantee, where required.

Packaging tips

Where a property has a significant flat roof element, provide any available guarantee details before valuation.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Flat roofs are not automatically a concern. The roof covering, its extent and the available guarantee help us understand its durability and future marketability.

Flats can provide suitable mortgage security and are acceptable subject to our property criteria. We'll consider purpose-built and converted flats, provided they meet our requirements for construction, access, ownership and marketability.

Key criteria

Flats must be fully self-contained.
Ex-local authority flats may be considered - please refer to relevant section for more details.
The property must have its own kitchen, bathroom/WC and living accommodation.
The flat must have private access or access via communal hallways, staircases or lifts.
There is no maximum storey limit, except for ex-local authority or housing association flats, where the property must not exceed five storeys
Studio flats may be acceptable, subject to a satisfactory valuation and meeting a minimum floor area of 30sqm.
Flats above the fourth floor must have lift access.
Converted flats less than 10 years old must have an appropriate structural warranty and evidence of the required planning and building regulation approvals.
Flats must be held on a leasehold basis with at least 45 years remaining at the end of the mortgage term.
The internal floor area must exceed 30sqm.
A valid EWS1 form may be required where identified through the valuation process.
Blocks must be in good residential areas and where there is a sustainable demand for owner occupation.
Commercial to residential conversions are acceptable where considered to be readily saleable and mortgageable.

The following flat types are not acceptable

Flats within blocks with open deck or balcony access.
Flats above retail/commercial premises (including hot food takeaways, pubs, bars or other drinking establishments) will not be acceptable unless recommended as acceptable by the Valuer due to strong demand and saleability.
Flats, including studio flats, with a gross internal floor area of less than 30sqm.
Serviced flats/apartments.

Ground rent and service charges

Service charges should not exceed 1% of the property's value.
Ground rent should not exceed 0.1% of the property's value.
Ground rent review periods should be at least every 10 years.
Ground rent should be linked to RPI where increases apply.

Leasehold requirements

For residential lending:

A minimum of 45 years must remain on the lease at the end of the mortgage term.

How we assess it

When reviewing a flat, we'll consider:

The property's construction and condition.
The location and type of building.
The level of and ongoing demand for owner occupation within the location of the flat.
Access arrangements.
Marketability and future saleability.
Service charge and ground rent information.
The lease and remaining lease term.
Any building-specific risks or restrictions.
The valuer's assessment and recommendations.

Evidence required

This may include:

Property valuation.
Leasehold information.
Structural warranty documentation, where applicable.
Service charge and ground rent information.
Planning and building regulation approvals for converted flats, where required.
Any additional information requested by the underwriter or conveyancer.

Keying guidance

Where applicable, ensure service charge and ground rent costs are accurately entered within the application. Include the latest annual figures where available.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Flats are a common and straightforward property type. The strongest cases are those where the property's construction, access arrangements and leasehold details are clear from the outset. If the flat is a conversion, studio flat or located within a larger development, providing as much information as possible upfront can help avoid delays during the valuation and underwriting process.

We lend on properties located in England and Wales. The location of the property forms an important part of our assessment, helping to ensure it meets our lending and security requirements.

Key criteria

Properties must be located in England or Wales.
We do not currently lend on properties located in:
- Scotland.
- Northern Ireland.
- The Isle of Man.
- The Channel Islands.

Japanese knotweed doesn't automatically mean a property will be unacceptable, but we'll need to understand the severity of the issue and whether appropriate treatment and management arrangements are in place.

Key criteria

Properties affected by Japanese knotweed category A are not acceptable.
Properties affected by Japanese knotweed category B may be considered where:
- A suitable treatment or management plan is in place.
- A long-term guarantee is available.
- The contractor is a member of the Property Care Association (PCA) Invasive Weed Control Group.

How we assess it

When reviewing a property affected by Japanese knotweed, we'll consider:

The severity of the infestation.
Its proximity to the property.
Whether an appropriate management plan is in place.
The availability of a suitable guarantee.
The impact on the property's marketability and future saleability.
The valuer's assessment and recommendations.

Evidence required

This may include:

The valuation report.
A Japanese knotweed treatment or management plan.
Details of any guarantees in place.
Evidence that treatment is being managed by an appropriately qualified contractor.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Japanese knotweed is something mortgage lenders see regularly, so it's not necessarily a cause for concern. The key is understanding how significant the issue is and whether it's being managed appropriately. If knotweed has been identified, providing details of any treatment plans and guarantees as early as possible can help avoid delays and give us confidence that the risk is being properly managed.

Listed properties can present additional considerations due to restrictions on alterations, repair requirements and future marketability. As a result, not all listed buildings are acceptable security.

Key criteria

The following properties are not acceptable:

Grade I listed buildings.
Grade II* listed buildings.

Grade II (not Grade II*) listed properties may be considered, subject to valuation and underwriting assessment.

How we assess it

When reviewing a listed property, we'll consider:

The property's condition and state of repair.
Ongoing maintenance requirements.
Marketability and future saleability.
Any restrictions that may affect the property.
The valuer's assessment and recommendations.

Evidence required

This will typically be assessed through the valuation process and legal checks.

Additional information may be requested where the property's listing status, condition or maintenance requirements require further review.

Underwriter insight

Listed buildings can be fantastic homes, but they often come with additional responsibilities and restrictions for owners. Our focus is on ensuring the property remains suitable security for the mortgage and can be readily sold in the future. Providing clear information about the property's listing status and any significant works completed or planned can help us assess the case more smoothly.

Can we consider it?

Yes. Properties in historic, current or proposed mining areas can be considered, subject to the appropriate mining checks.

How we assess it

Where a property is located in an area associated with coal, tin, stone, salt or other mining activity, we’ll consider any identified risks and their impact on the property.

Evidence required

This will usually be identified during the conveyancing process. We may request:

An appropriate mining report.
Any further information requested following review of the report.

Underwriter insight

Mining searches are a routine part of assessing properties in affected areas. Clear results help us understand whether historic or proposed workings create any concern for the security.

Properties must meet our minimum property standards to ensure they provide suitable security for the mortgage and offer good long-term saleability.

Key criteria

Properties must:

Be readily saleable and mortgageable.
Be habitable and suitable for immediate occupation.
Be wind-and-weather tight.
Have all essential services connected and functioning - including septic tank where not mains connected.
Have adequate hot and cold water, kitchen and bathroom facilities.
Be capable of being insured on normal terms.
Be residential in nature and intended as the applicant's main residence.

How we assess it

When reviewing a property valuation, we'll consider:

Its condition and overall habitability.
Construction type.
Marketability and future saleability.
Availability of essential services.
Any issues that could impact value or security.
The valuer's comments and recommendations.

Evidence required

This will typically be assessed through the valuation process.

Additional information may be requested where the valuer identifies concerns that require further investigation.

Underwriter insight

Most properties meet our minimum standards without any issues. Where a property has unusual characteristics or condition concerns, the key is understanding whether it remains suitable security for the mortgage. The valuation process helps us build that picture and identify any matters that may require further consideration before we can proceed.

Can we consider it?

Yes, where testing confirms an acceptable classification.

Key criteria

Concrete properties in Cornwall and other affected areas must have a Mundic test where there is a risk that Mundic material was used.
Classifications A1, A2 and A3 are acceptable.
Classifications B and C are unacceptable.

Evidence required

A Mundic report that complies with relevant RICS guidance.

Packaging tips

If a concrete property is in an affected area, provide any existing Mundic report as early as possible.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

A suitable Mundic classification gives us confidence in the concrete used in the property. Where testing is required, providing the report early can avoid delays later in the process.

Properties located close to certain types of commercial premises can sometimes be more difficult to sell, which can affect their suitability as mortgage security. Where a commercial influence is present, we'll consider the property's overall marketability and the valuer's assessment.

Key criteria

The following properties are not normally acceptable:

Flats in blocks containing multiple commercial, retail or leisure units.
Properties adjacent to, or directly above, hot food takeaways.
Properties adjacent to, or directly above, pubs, bars or other drinking establishments.

Flats above retail or commercial premises may be considered where:

The valuer confirms there is strong market demand and good saleability.
The property is fully self-contained.
The property has a separate leasehold title.
Services are separately metered.
Access arrangements are suitable.

How we assess it

When reviewing a property affected by nearby commercial premises, we'll consider:

The type of commercial use.
The property's proximity to the commercial premises.
The impact on marketability and future saleability.
The property's access arrangements.
The valuer's assessment and recommendations.

Evidence required

This will typically be assessed through the valuation process.

Additional information may be requested where the valuer identifies a commercial influence that requires further review.

Underwriter insight

Commercial influences don't automatically mean a property will be unacceptable. We're looking to understand whether the nearby business could affect the property's appeal to future purchasers or its long-term saleability. If a property is above or next to commercial premises, providing as much detail as possible upfront can help us assess the case more efficiently.

New build properties can be acceptable security, provided they meet our lending and property requirements. We define a new build property as one that has been built or converted within the last 2 years and has never previously been sold. The property must have an acceptable new build warranty.

Key criteria

A new build property is one that has been built or converted within the last 2 years and has never been sold.
The property must benefit from an acceptable new build warranty.
Accepted warranty schemes:
- NHBC.
- Premier Guarantee, including LABC.
- Building Life Plans Ltd (BLP / Allianz Guarantee).
- Buildzone.
- Checkmate / Castle 10.
- FMB / Build Assure New Home Structural Defects Insurance.
- International Construction Warranties (ICW).
- Global Home Warranties Structural Defects Insurance.
- Protek New Home Warranty.
- The Q Policy, including Q Assure.
- Advantage HCI New Build Scheme.
- One Guarantee.
- ABC+.
- ARK.
- Build Warranty Group.
Retrospective warranties are not acceptable.
Builder and developer incentives may be accepted up to 5% of the property value.
Offers are valid for 6 months and may be extended for up to a further 3 months where required.

Maximum LTV

New build houses

Up to £750,000: Maximum 90% LTV.

New build flats

Up to £500,000: Maximum 85% LTV.

How we assess it

When reviewing a new build property, we'll consider:

The property's construction and specification.
The availability and suitability of the warranty provider.
Any incentives included within the transaction.
The property's valuation.

Evidence required

This may include:

New build warranty documentation.
Details of any builder or developer incentives.

Underwriter insight

New build cases are often straightforward when all incentives are disclosed and the warranty requirements are met. The most common delays tend to arise where incentives haven't been fully declared or supporting documentation is outstanding, so providing a clear picture of the transaction from the outset can help keep things moving smoothly.

Some properties come with restrictions around who can live in them or how they can be used. While many of these are straightforward, certain restrictions can make a property more difficult to sell in the future, which may affect its suitability as mortgage security.

Key criteria

Properties may not be acceptable where restrictions have a significant impact on their marketability or future saleability.

Examples include:

Age-restricted properties.
Properties with occupancy conditions.
Properties subject to non-standard planning or use restrictions.
Properties used, or intended to be used, for commercial purposes.
Annexes that can be occupied independently and have a separate Council Tax assessment.
Properties with other restrictions, such as sale price restrictions, or S106 restrictions.
Properties that do not meet the minimum property standards.
An annex occupied by an immediate family member is acceptable.

How we assess it

When reviewing a property with occupancy or use restrictions, we'll consider:

The nature of the restriction.
How it affects the property's appeal to future buyers.
Whether it could impact the property's value or marketability.
The property's overall suitability as mortgage security.
The valuer's assessment and recommendations.

Evidence required

This will usually be identified through the valuation and conveyancing processes.

Additional information may be requested where a restriction needs further review.

Underwriter insight

Most properties won't have restrictions that cause concern. Where they do exist, we're simply looking to understand whether they could make the property harder to sell in the future. If you're aware of any occupancy, planning or use restrictions, highlighting them early can help us confirm whether the property fits policy and avoid unnecessary delays later in the process.

Can we consider it?

Yes, where the proximity does not materially affect the property’s value, enjoyment or future saleability.

How we assess it

We’ll consider the approximate distance from the property, any potential nuisance and the likely effect on market demand and future saleability.

Evidence required

Details of the type of nearby infrastructure and its approximate distance from the property may be required.

Packaging tips

Highlight nearby infrastructure at application stage where it is likely to be visible from, or close to, the property.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Nearby infrastructure does not automatically make a property unacceptable. The key question is whether its proximity creates a material impact on value or future demand.

Can we consider it?

No. Properties served by a private water supply are not acceptable security.

Key criteria

The property must be connected to a mains water supply.
A private water supply is unacceptable.

Underwriter insight

Reliable access to essential services is an important part of our minimum property standards. Properties dependent on a private water supply fall outside our current policy.

Properties must be used as the applicant's main residence. Homeworking and lodger arrangements are usually acceptable, provided the property remains primarily residential.

Key criteria

The property must be occupied as the applicant's main residence.
One room can be used as a home office.
Up to two bedrooms can be let to lodgers.
No structural changes should be made to support a lodger or business arrangement.
There must be no general public access to the property.
Lodger income cannot be used for affordability.

How we assess it

We'll consider:

How the property is being used.
Whether it remains primarily residential.
Any impact on the property's suitability as mortgage security.

Keying guidance

Ensure details of any business use or lodger arrangements are provided with the application.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Working from home and taking in a lodger are both common and usually straightforward. We're simply looking to ensure the property remains a private residence and continues to meet our standard lending requirements.

Can we consider it?

Not in their current condition. Properties where the external roof surface has been treated with a sealant are unacceptable until the issue has been satisfactorily assessed and resolved.

Key criteria

A specialist report from a roofing contractor is required.
Any required remedial works must be completed before funds are released.

Evidence required

Specialist roofing report.
Details of required remedial work.
Evidence of satisfactory completion where requested.

Underwriter insight

Roof sealants are often temporary measures and may conceal an underlying problem. A specialist assessment helps establish the condition of the roof and the work needed to make the property acceptable.

Service charges and ground rent can have a significant impact on affordability and future saleability, particularly for leasehold properties. We'll review these costs as part of the overall property assessment.

Key criteria

Service charges should not exceed 1% of the property's value.
Ground rent should not exceed 0.1% of the property's value.
Ground rent review periods should be at least every 10 years.
Ground rent should be linked to RPI where increases apply.

How we assess it

When reviewing service charges and ground rent, we'll consider:

The annual cost of the charges.
How the charges compare to the property's value.
The frequency of any reviews or increases.
The impact on affordability.
The property's long-term marketability.

Evidence required

This will typically be assessed through:

Leasehold documentation.
Management information packs.
Conveyancing enquiries.

Keying guidance

Ensure service charge and ground rent costs are accurately entered within the application. Include the latest annual figures where available.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Most leasehold properties won't have any issues in this area. We're simply looking to ensure the charges are reasonable, affordable and unlikely to affect the property's future saleability. Providing accurate figures early in the process can help avoid delays later in underwriting or conveyancing.

Can we consider it?

Yes, but only in limited circumstances.

Key criteria

Single-skin brickwork may be acceptable in very small areas of a single-storey structure in a sheltered location, provided the main structure is acceptable.
Single-skin brickwork in structures of two storeys or more is unacceptable.

Evidence required

Details of the location and extent of the single-skin construction may be required.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Small incidental areas of single-skin brickwork may be acceptable, but larger or multi-storey sections can create concerns around durability, condition and saleability.

We have minimum property size and value requirements to help ensure that properties offer suitable security and are readily saleable in the future.

Key criteria

Minimum property size
- Houses and bungalows must have a minimum internal floor area of 50 square metres.
- Flats, including studio flats, must have a minimum internal floor area of 30 square metres.
- Properties must not exceed 5 acres of land.
Minimum property value
- Houses must have a minimum value of £70,000.
- Flats must have a minimum value of £100,000.

How we assess it

When reviewing a property valuation, we'll consider:

The property's internal floor area.
The overall site size.
The property's market value.
Property type and construction.
The property's saleability and suitability as mortgage security.
The valuer's assessment and recommendations.

Evidence required

This will typically be assessed through the valuation process and supporting property information.

Underwriter insight

Size and value requirements help ensure properties provide appropriate mortgage security and have an active resale market. Most properties will meet these requirements without issue, but where a property is particularly small, has extensive land or falls close to the minimum value thresholds, the valuation will play an important role in helping us assess the case.

Can we consider it?

Yes. Properties with solar panels can be considered, subject to satisfactory valuation and legal checks. We can consider properties where the panels are owned by the borrower or installed under a lease agreement.

How we assess it

We’ll assess whether the solar panels are owned or leased and consider any impact on the property's value, marketability and future saleability. Where panels are leased, the lease arrangement must be acceptable and must not restrict a mortgagee in possession from dealing with the property if repossession is required.

Evidence required

Confirmation of whether the solar panels are owned or installed under a lease agreement.
Details of any solar panel lease agreement, where applicable.
Confirmation that the installer/provider has Microgeneration Certification Scheme (MCS) accreditation.
Evidence of any required planning permission, building regulations approval or confirmation these are not required.
Confirmation that the buildings insurance covers the solar panels and any damage caused by them.
Any additional information requested by the valuer, solicitor or underwriter.

Packaging tips

Confirm at application stage whether the panels are owned or leased. If a lease is in place, provide a copy as early as possible and ensure the solicitor is aware, as additional legal checks will be required. Providing any available MCS, planning, building regulations or insurance documentation upfront can help avoid delays.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Solar panels are commonly encountered and are often straightforward where they are owned by the borrower. Leased arrangements require additional legal review to ensure the lease terms are acceptable, particularly around mortgagee in possession rights, insurance responsibilities and the lease term. Early disclosure of the ownership arrangement helps prevent delays later in the application process.

Properties with spray foam insulation are not typically acceptable security.

Key criteria

Properties with spray foam insulation in the roof are not acceptable.
This applies regardless of the age of the installation.
Applications secured against properties with spray foam insulation will be declined.

Underwriter insight

Spray foam insulation has become an increasingly significant consideration across the mortgage market. As it can affect a property's condition, maintenance and future marketability, we aren't currently able to accept properties where spray foam insulation has been installed. If you're aware that a property has spray foam insulation, it's helpful to raise this as early as possible to avoid unnecessary costs and delays.

Properties must have a suitable tenure arrangement to ensure they provide appropriate security for the mortgage. We accept both freehold and leasehold properties, subject to our minimum lease requirements.

Key criteria

Freehold properties are acceptable.
Leasehold properties are acceptable.
Commonhold properties are not acceptable.
Flats must be held on a leasehold basis.

Leasehold requirements

For residential lending:

A minimum of 45 years must remain on the lease at the end of the mortgage term.

How we assess it

When reviewing tenure, we'll consider:

The type of tenure.
The remaining lease term.
Ground rent and service charge arrangements.
Any restrictions contained within the lease.
The property's long-term marketability and saleability.

Evidence required

This will typically be assessed through:

Leasehold documentation.
Valuation.
Conveyancing enquiries.
Management information, where applicable.

Keying guidance

Ensure leasehold details are accurately entered within the application.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Tenure issues are often identified early in the process, making them easier to manage. For leasehold properties, we're primarily looking to ensure there is sufficient lease length remaining and that the lease terms don't adversely affect the property's future marketability. Providing accurate lease details upfront can help avoid delays later in the application process.

Most properties are straightforward and fit comfortably within policy. However, some property types can be difficult to mortgage, insure or sell in the future, which means we're unable to accept them as security.

Key criteria

We aren't usually able to lend on:

Properties with spray foam insulation in the roof.
Properties with more than one kitchen where this indicates more than one self-contained residential unit.
Flying freeholds exceeding 25% of the total floor area.
Properties that have been underpinned within the last 3 years.
Properties with ongoing structural movement.
Landlocked properties.
Criss-cross properties.
Tyneside flats.
BISF houses and flats, including those that have been reclad.
Park homes.
Caravans.
Log cabins.
Houseboats.
Grade I listed buildings.
Grade II* listed buildings.
Multi-unit blocks where the applicant is looking to mortgage the entire building.
Properties flooded in the last 10 years.
High flood risk properties without flood prevention measures.
Properties within 500m of coastal erosion risk.
Properties built on unremediated contaminated land are unacceptable.
Flats with open deck or balcony access are unacceptable.
Serviced flats/apartments are unacceptable.
S106 properties.
Properties with restrictions that may impact their saleability in the open market.

Underwriter insight

If a property has anything unusual about it, it's always worth highlighting it as early as possible. A quick conversation upfront can often save time, valuation fees and potential disappointment later on. If you're unsure whether a property type fits policy, we're always happy to discuss the case before application.

Most traditional owner-occupied purchases are acceptable. However, some housing schemes have legal structures or ownership arrangements that fall outside our lending policy.

Key criteria

We aren't currently able to lend on properties purchased through:

Shared ownership schemes.
Shared equity schemes.
Pocket living schemes.

Underwriter insight

If a property is being purchased through a Government, housing association or developer-backed scheme, it's worth checking the details with us before application. A quick conversation upfront can help confirm whether the scheme fits within policy and avoid unnecessary delays later on.

Valuations don't remain valid indefinitely, so it's important to be aware of expiry dates, particularly where there are delays between application and completion.

Key criteria

Standard valuation reports are valid for 6 months.
For new build properties, a valuation may be extended up to a maximum validity of 9 months.
If a valuation has expired, a new valuation may be required before the application can proceed.

Underwriter insight

Valuation expiry is usually only an issue where transactions take longer than expected. Keeping an eye on valuation dates, particularly for new build purchases, can help avoid last-minute delays and the need for a refreshed valuation.

Expenditure and commitments

Credit commitments are an important part of our affordability assessment. We're looking to understand what ongoing financial commitments an applicant will continue to have once the new mortgage is in place.

How we assess it

We'll consider any regular commitments that are likely to continue after completion, including:

Loans.
Credit cards.
Store cards.
Mail order accounts.
Student loans.
Maintenance payments.
Any other ongoing contractual credit commitments.

We'll also consider the applicant's overall level of indebtedness and how their existing commitments fit alongside the proposed mortgage payments.

Key criteria

Credit and contractual commitments that will continue after mortgage completion must be included in the affordability assessment.
Commitments with less than 6 months remaining at application may be disregarded.
Credit cards, store cards and mail order accounts are assessed using 3% of the outstanding balance as a monthly commitment.
Student loans must be treated as committed expenditure.
Maintenance payments must be treated as committed expenditure.
Unauthorised overdraft usage may be considered where it indicates ongoing financial pressure.

Evidence required

This will typically be assessed using:

Credit reference agency information.
Information declared within the application.
Bank statements, where required.

Additional information may be requested if further clarification is needed.

Packaging tips

You can help us assess the case more quickly by including:

An explanation of any large credit balances.
Details of any commitments due to be repaid before completion.
Context around recent borrowing where relevant.
Information that helps explain any unusual credit bureau findings.

Keying guidance

Enter all ongoing credit commitments that will remain after completion.
Include student loan repayments and maintenance payments where applicable.
Do not include commitments due to end within the next 6 months, unless specifically requested.
Ensure outstanding balances are recorded accurately, particularly for revolving credit such as credit and store cards.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We're not just looking at how much credit an applicant has, but how they're managing it. Most applicants will have some form of borrowing, and that's perfectly normal. The key is helping us understand what commitments will remain after completion so we can build an accurate picture of affordability and ensure the mortgage remains sustainable.

Understanding an applicant's day-to-day expenditure is an important part of assessing affordability. We're looking to ensure that mortgage payments remain affordable alongside the applicant's regular household commitments and living costs.

How we assess it

We assess essential expenditure using our expenditure model within our affordability assessment. This helps us build a realistic picture of the applicant's ongoing financial commitments and how they fit alongside the proposed mortgage payments.

To assess affordability, we'll consider:

Essential household and living costs, which are automatically calculated by our affordability model.
Existing financial commitments, such as finance agreements, maintenance and childcare.
Property-related costs, such as ground rent.
The applicant's overall affordability position.

Evidence required

We don't normally require evidence of everyday living costs.

However, applicants should provide details of:

Ground rent.
Service charges.
Any other relevant ongoing property costs.
Existing financial commitments.

Additional information may be requested where further clarification is needed.

Packaging tips

You can help us assess the case more quickly by including:

Accurate ground rent and service charge information.
Details of any significant ongoing commitments.
Early disclosure of any unusual expenditure that may impact affordability.

Keying guidance

Enter the applicant's ground rent and service charge costs within the application.
Ensure any significant ongoing property-related costs are accurately disclosed.
Salary sacrifice deductions should be included in the application.
Where expenditure falls outside standard household commitments, provide additional context where it may have a material impact on affordability.

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Affordability is about more than just income. We're looking to understand how the proposed mortgage fits within the applicant's overall financial position. Providing accurate information about property-related costs and ongoing commitments upfront helps us build a clearer picture and can reduce the need for follow-up questions later in the process.

Specialist cases

Some applications require information to be verified by an accountant. Where accountant certification or verification is needed, we'll accept qualifications from a range of recognised professional bodies.

Accepted qualifications

We accept accountants holding the following qualifications:

AAPA.
FAPA.
ACMA.
FCMA.
ACA.
FCA.
ACCA.
FCCA.
CA.
CPFA.
MAAT.
FMAAT.
CTA.
CTA (Fellow).
ATT.
ATII.
FTII (Fellow).
ACPA.
FCPA.

How we assess it

Where accountant verification is required, we'll confirm that:

The accountant holds an acceptable professional qualification.
The information provided is relevant to the assessment being undertaken.
The documentation supports the applicant's declared circumstances.

Underwriter insight

Where accountant certification is required, the process is usually straightforward. Providing documentation from a suitably qualified accountant upfront can help avoid delays and give us confidence in the information being relied upon as part of the application.

We only accept residential mortgage applications on an advised basis. This helps ensure applicants receive appropriate support and guidance when selecting a mortgage product.

Key criteria

All residential mortgage applications must be submitted on an advised basis.
Execution-only applications are not accepted.
Applicants must receive advice before proceeding with their mortgage application.

Can we consider it?

No. Advisers cannot submit their own mortgage applications.

Can we consider it?

Yes. Applicants employed by a family member's business are welcome. These cases are often simple to assess, although we may ask for a little extra information to help us understand and verify the income being used for affordability.

Key criteria

Employed applicants working for a firm owned by a family member can be considered.
Income must meet our standard employed income requirements.
Independent verification of income may be required from the company's accountant.

How we assess it

When reviewing income from a family firm, we'll consider:

The applicant's role within the business.
Their relationship to the business owners.
The stability and sustainability of the income.
Whether the income can be independently verified.

Evidence required

Latest 3 months' payslips.
Latest 3 months' bank statements evidencing income received.
Any additional documentation requested by the underwriter, for example accountant verification may be required.

Packaging tips

You can help us assess the case more quickly by including:

Details of the applicant's relationship to the business owners.
Confirmation of the applicant's role within the company.
Any additional context that supports the sustainability of the income.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Working for a family business doesn't automatically make a case more complex. We're simply looking for a little more validation of the income being used. Providing accountant confirmation and clearly explaining the applicant's role within the business can help us assess the case quickly and avoid unnecessary follow-up questions.

We proudly support applications from serving and former members of the UK Armed Forces and recognise that military service can sometimes mean an applicant's circumstances don't fit a standard residency or employment profile.

Key criteria

UK Armed Forces personnel posted overseas can be considered, even where they do not meet the standard requirement to have lived in the UK for the last 2 years.
UK Armed Forces Immigration Exemption is an acceptable immigration status under our Worldwide Welcome proposition.
Applicants posted overseas may also benefit from extended consent to let periods of up to 36 months, where applicable.
Applications remain subject to standard affordability, credit and lending requirements.

How we assess it

When reviewing an Armed Forces application, we'll consider:

The applicant's current posting location.
Length of military service.
Future plans and intended occupancy of the property.
Income stability and affordability.
Any overseas residency linked to military service.

Evidence required

This may include:

Confirmation of military service.
Standard income and affordability evidence.

Packaging tips

You can help us assess the case more quickly by including:

Details of the applicant's current posting.
An explanation where the applicant has been living overseas as part of their service.
Information about future postings where relevant.
Confirmation of the applicant's plans for occupying the property.
Any supporting military documentation available.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

We understand that military life often looks different from a typical residential mortgage application. Overseas postings, frequent relocations and non-standard residency histories are all part of service life. Providing a clear picture of the applicant's current circumstances and future plans helps us understand the case quickly and assess it on its merits.

Can we consider it?

Yes. We accept residential remortgage applications where the applicant intends to move into a property they currently own as a buy-to-let.

How we assess it

When reviewing the application, we’ll consider:

The circumstances and rationale behind the move.
When the applicant intends to occupy the property.
What will happen to the property where the applicant currently lives.
The applicant's overall affordability.

Key criteria

The applicant must intend to occupy the mortgaged property as their main residence.
The circumstances behind the move must be confirmed.
The applicant's plans for their current residence must be confirmed.
The application must meet our standard residential affordability, lending and property criteria.

Evidence required

A note confirming the circumstances behind the move.
Details of what will happen to the property where the applicant currently lives.

Packaging tips

Help us assess the case more quickly by including:

The reason the applicant is moving into the property.
The expected date of occupation.
Confirmation of the applicant's plans for their current residence.
Details of any mortgage or other financial commitment that will continue after completion.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Moving into a property currently owned as a buy-to-let can be straightforward. We’ll need a clear explanation of the applicant's plans so we can confirm that the property will become their main residence and assess any ongoing commitments accurately.

Can we consider it?

Yes. We understand that consolidating existing debts can, in the right circumstances, help simplify an applicant's finances and improve their overall financial position.

Key criteria

Debt consolidation is an acceptable loan purpose.
The maximum LTV for debt consolidation is 80%.
The application must meet our standard affordability, credit and lending requirements.
Existing credit commitments being consolidated will be considered as part of the affordability assessment.
The reasons for consolidating the debt should be clearly understood, and the proposed arrangement should support a sustainable outcome for the applicant.

How we assess it

When reviewing a debt consolidation application, we'll consider:

The amount of debt being consolidated.
The types of credit being repaid.
The applicant's payment history and credit profile.
Whether the consolidation improves the applicant's overall financial position.

Evidence required

Details of the debts being consolidated.
Latest statements for the debts being repaid.
Standard income and affordability evidence.
Any additional documentation requested by the underwriter.

Packaging tips

You can help us assess the case more quickly by including:

A clear breakdown of the debts being consolidated.
The purpose of each credit commitment being repaid.
Up-to-date balances and account information.
Any relevant background that helps explain the applicant's circumstances.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Debt consolidation cases are often about understanding the bigger picture rather than focusing solely on the debts themselves. We're looking to ensure the transaction supports a sustainable financial outcome and that the new mortgage remains affordable over the long term. A clear breakdown of the debts being repaid helps us assess the case more efficiently and reduces the need for follow-up questions.

Can we consider them?

Yes. We welcome applications from first-time buyers.

Key criteria

A first-time buyer is an applicant who has not previously owned a residential property.
For joint applications to be classed as first-time buyer applications, both applicants must meet this definition.
Applications must meet our standard affordability, lending and property criteria.

Underwriter insight

First-time buyer applications are usually straightforward. We define a first-time buyer as someone who has not owned a residential property before.

Can we consider it?

Yes. We welcome applications where the applicant is using the Forces Help to Buy (FHTB) scheme as part of their house purchase. FHTB allows eligible Armed Forces personnel to borrow up to 50% of their annual salary, up to a maximum of £25,000, as an interest-free advance of pay to help with a property purchase and associated costs.

Key criteria

Forces Help to Buy can be used towards a deposit and associated homebuying costs.
The monthly FHTB repayment must be included within the affordability assessment.
Applicants approved for Forces Help to Buy will be issued with a Personal Information Note (PIN).
The PIN contains key information about the FHTB loan, including the monthly repayment amount that must be used when assessing affordability.

How we assess it

When reviewing a Forces Help to Buy application, we'll consider:

The applicant's overall affordability position.
The amount being borrowed under the FHTB scheme.
The monthly repayment associated with the FHTB loan.

Evidence required

The applicant's Forces Help to Buy Personal Information Note (PIN).
Standard income and affordability documentation.

Why is the PIN important?

The PIN is issued by the Ministry of Defence following approval of a Forces Help to Buy application. It contains details of the FHTB advance and confirms the monthly repayment that will be deducted from the applicant's salary. This repayment must be reflected in the affordability assessment. We can’t assess an application without a PIN.

Packaging tips

You can help us assess the case more quickly by including:

The PIN at application stage.
Confirmation of the amount being borrowed through FHTB.
Details of any additional deposit being contributed by the applicant.
Early disclosure that FHTB is being used as part of the purchase.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Forces Help to Buy is a well-established scheme and is regularly used by Armed Forces personnel to support a home purchase. The most important document for underwriting purposes is the PIN, as it confirms the details of the advance and the monthly repayment that needs to be reflected in affordability. Providing this upfront can help keep the application moving smoothly.

Can we consider them?

No. Guarantor mortgage applications are not accepted.

Key criteria

Guarantors are not acceptable.
A maximum of two borrowers is permitted.
All applicants whose income is used for affordability must be included as borrowers on the mortgage application.
This applies across all propositions.

Underwriter insight

Guarantor arrangements fall outside our lending criteria. All applicants whose income is needed to support the mortgage must apply as borrowers and meet our standard affordability and lending requirements.

Can we consider them?

Yes. We accept applications to mortgage an inherited property.

Key criteria

Inherited properties are acceptable.
Applications for properties owned for less than 6 months are assessed individually.
Our free legal service is not available where the property has been owned for less than 6 months.
Applications must meet our standard affordability, lending and property criteria.

How we assess it

When reviewing an inherited property, we’ll consider:

How long the applicant has owned the property.
The reason for the mortgage.
The property’s value and suitability as security.

Evidence required

Details of the property and inheritance.
Information explaining the reason for the mortgage.
Additional documentation requested by the underwriter.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Inherited property applications are usually straightforward. Where the property has been owned for less than 6 months, providing clear details of the inheritance and the reason for the mortgage will help us understand the transaction and assess the application efficiently.

Can we consider it?

No. JBSP applications are not accepted.

Key criteria

All borrowers must be named as legal proprietors of the property.
An applicant cannot be included as a borrower solely to support affordability without being named on the property title.
This applies across all propositions.

Underwriter insight

All borrowers must have a legal interest in the property and be named on the property title. JBSP arrangements fall outside our lending criteria.

Can we consider it?

No. We don’t currently accept applications for Right to Acquire properties.

Can we consider it?

Yes. We welcome Right to Buy applications and understand they can be a great way for applicants to take their first step into homeownership.

Key criteria

Applicants can borrow up to 100% of the discounted purchase price.
Additional borrowing above the discounted purchase price is not permitted.
The application must meet our standard affordability, lending and property criteria.

How we assess it

When reviewing a Right to Buy application, we'll consider:

The discounted purchase price.
The level of discount available under the scheme.
The property's suitability as mortgage security.

Evidence required

Right to Buy documentation.
Confirmation of the purchase price and discount.
Standard income and affordability evidence.
Any additional documentation required to support the application.

Packaging tips

You can help us assess the case more quickly by including:

The Right to Buy offer notice at application stage.
Confirmation of the purchase price and discount available.
Details of any contribution being made by the applicant.
Any supporting information relating to the property or transaction.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Right to Buy cases are often some of the most straightforward applications we see. The key is helping us understand the purchase price, the level of discount available and how the transaction is structured. Providing the Right to Buy documentation upfront can help us progress the application quickly and avoid unnecessary questions later in the process.

Can we consider it?

Yes. Applicants who live in tied accommodation and will continue to do so after completion are acceptable.

This can include:

UK Armed Forces personnel.
Offshore workers.
Seafarers.
Other applicants whose accommodation is provided as part of their employment.

Key criteria

The tied accommodation arrangement must be evidenced.
The mortgaged property must be occupied by the applicant's immediate family.
The application must meet our standard affordability, lending and property criteria.
The property must remain residential in nature.

How we assess it

When reviewing an application involving tied accommodation, we’ll consider:

The applicant's occupation.
The nature of the tied accommodation arrangement.
Whether the accommodation is linked to the applicant's employment.
Who will occupy the mortgaged property after completion.
The applicant's overall affordability position.

Evidence required

Evidence confirming the tied accommodation arrangement.
Confirmation of which immediate family members will occupy the mortgaged property.

Packaging tips

You can help us assess the case more quickly by including:

Details of the applicant's occupation.
An explanation of the tied accommodation arrangement.
Confirmation that the arrangement will continue after completion.
Details of the immediate family members who will occupy the mortgaged property.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

Living in tied accommodation doesn’t prevent an applicant from obtaining a residential mortgage. We’re looking to understand the accommodation arrangement and confirm how the mortgaged property will be used after completion. Providing clear evidence of the tied accommodation and details of the immediate family members who will occupy the property will help us assess the application efficiently.

Can we consider them?

No. Applications from a trust or trustees are not accepted.

Key criteria

Mortgage applications must be made by individual applicants.
Trusts cannot apply for a mortgage.
Trustees cannot apply on behalf of a Trust.
This applies across all propositions.

Underwriter insight

Applications from Trusts or Trustees fall outside our lending criteria. All mortgage applicants must apply as individuals and meet our standard affordability and lending requirements.

Applicants with US tax obligations may still be eligible for lending, but additional documentation will be required as part of the application process.

Key criteria

Applicants classified as a US Person must provide a completed IRS Form W-9.

How we assess it

When reviewing an application involving a US Person, we'll consider:

The applicant's tax residency status.
Whether the required documentation has been provided.

Evidence required

Completed IRS Form W-9
Any additional documentation requested to support the application or satisfy regulatory requirements

Packaging tips

You can help avoid delays by:

Identifying US Persons as early as possible.
Providing a completed W-9 at application stage.
Ensuring any additional information requested is supplied promptly.

Keying guidance

To provide any supporting information, you can upload a pdf containing the relevant information to the appropriate location:

IDI portal: Upload to the General Library.
Classic portal: Upload to the Miscellaneous tab.

Underwriter insight

US Person cases are often straightforward, provided the required documentation is supplied early in the process. Flagging these cases upfront and providing a completed W-9 can help avoid delays and keep the application moving smoothly.

Last updated on: November 10, 2026

Residential lending criteria

Income criteria

Employed income

Sorry

Self-employed income

Sorry

Retirement income

Sorry

Other income

Sorry

Applicant criteria

Sorry

Credit history

Sorry

Propositions

Sorry

Loan criteria

Sorry

Deposit and source of funds

Sorry

Second residential properties

Sorry

Interest-only mortgages

Sorry

Property criteria

Sorry

Expenditure and commitments

Sorry

Specialist cases

Sorry

Residential lending criteria

Income criteria

Employed income

Agency and zero-hours contract

Basic salary

CIS worker

Commission only income

Contractual allowances

Fixed term contracts

Maternity/paternity/parental leave

Overtime, bonus and commission

Pay rises

Probationary employees

Secondary employment

Temporary, short-term and fixed term contracts

Sorry

Self-employed income

Changes in self-employed profitability

Limited company directors

Partnerships

Professional landlords

Sole traders

Subcontractors

Sorry

Retirement income

Lending into retirement

Pension income

Retirement interest-only (RIO)

SIPP income

Sorry

Other income

Benefit income

Cash-paid employees

Child maintenance

Handwritten payslips

Income types not accepted

Piecework

Rental income

Seafarers income

Sorry

Applicant criteria

CIFAS and notices of correction

Convictions and fraud

Diplomatic immunity

Identification

Mortgage requirements (age)

Number of borrowers

Proof of address

Residency requirements

Visa and immigration status

Sorry

Credit history

Bankruptcy

County Court Judgement (CCJ)

Credit scoring

Debt management plans

Debt relief orders (DROs)

Debt-to-income (DTI) ratios

Defaults

FCA Handbook - credit impaired

Individual voluntary arrangement (IVA)

Mortgage arrears

Repossessions

Thin-file applicants

Unsecured loan arrears

Sorry

Propositions

Life Happens mortgages

Make it Possible mortgages

Retirement interest-only (RIO)

Worldwide Welcome mortgages

Sorry

Loan criteria

First legal charge

Further advances

Loan size (minimum)

Loan to income (LTI)

Loan to value (LTV)

Offer validity and offer extensions

Property type and loan size