Get in touch
Our Nottingham based support team are here to help you with your queries

Here's how you can get in touch with us

Help and support

Before getting in contact with us take a look at our help and support area. It's filled with guides and FAQs that might support you with your enquiry. You can also find phone numbers for the correct call centre if your query is more specific.

Contact your local branch

Use our branch finder tool to find the contact information of your nearest building society branch.

Existing mortgage customers

For queries about your mortgage, call 0344 481 4444 and select option 2 or email

If you're experiencing financial difficulties or have a question about your monthly payment, call 0344 481 0030 or email

To change your deal or term, borrow more or if you're moving home, call 0344 481 1231.

Just to let you know, we can review your mortgage product up to four months before maturity. Please be advised that changing your product early may result in early repayment charges.

Arrangement fee

We want to make sure you get the right mortgage advice, that's why we've partnered with Mortgage Advice Bureau who have 1,600 advisers and access to 12,000 mortgages from over 90 lenders.

For new mortgage enquires, please complete our online form so a mortgage adviser from Mortgage Advice Bureau can get in contact with you.

Savings accounts and branch related support

Call your nearest building society branch or speak to the next available branch by calling 0344 481 4444.

Beehive Money online savers

Visit the help and support section on Beehive Money.


We aim to provide you with the highest standards of service. However, there may be occasions when our service falls short of your expectations and we're really sorry about that.

Take a look at how you can get in contact with us if things haven't gone to plan and what steps we have in place to put things right.

Unfortunately we're experiencing difficulties with submissions made through the online form. Please contact us through the numbers above whilst we look at fixing the issue. 

Last updated on:

Find your nearest branch

If you'd like to find out more about our products or services, pop into your nearest branch and talk to us about how we can help.

Review us on Trustpilot

Reviews are a good way of finding out how great a company is. If you've got a few minutes, read what our members say about us and see why we're really proud of our Trustpilot score.

Help and support

Looking for information or need further assistance? Search our help and support guides or find information you need in our frequently asked questions.