Get in touch
Our Nottingham-based support team is here to help
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Here's how you can contact us

Help and support

Our help and support area has guides and FAQs. You can also find the right phone numbers if your question is more specific.

Contact your local branch

Use our branch finder tool to find the contact information of your nearest building society branch.

Existing mortgage customers

For questions about your mortgage:

If you have financial issues or questions about your payment:

To change your deal or term, borrow more, or if you're moving home:

We can review your mortgage product up to four months before maturity. Changing your product early may result in early repayment charges. 

Savings accounts and branch related support

Call your nearest building society branch or speak to the next available branch by calling 0344 481 4444.

Beehive Money online savers

Visit the help and support section on Beehive Money.

Complaints

We aim to provide you with the highest standards of service. There may be occasions when we fall short, and we're sorry about that.

Look at how you can contact us if things haven't gone as planned and what steps we have in place to make things right.

Questions our members frequently ask that may help your enquiry

  1. Lifetime ISA frequently asked questions
  2. Frequently asked mortgage questions

Find your nearest branch

If you'd like to find out more about our products or services, pop into your nearest branch and talk to us about how we can help.

Review us on Trustpilot

Reviews are a good way of finding out how great a company is. If you've got a few minutes, read what our members say about us and see why we're really proud of our Trustpilot score.

Help and support

Looking for information or need further assistance? Search our help and support guides or find information you need in our frequently asked questions.