Fraud and security
Become more fraud aware and learn what to do if you suspect you’ve been a victim of fraud

What to do if you've been a victim of fraud

I think I've been scammed

If you think you've been scammed or noticed any unusual transactions in your account, the best thing to do is remain calm yet act as quickly as possible. Read what you can do and who to report it to.

Keeping yourself safe

There are a lot of ways that you can protect yourself from becoming an easy target for these criminals. Here are the main ways to ensure your online and your offline self is as safe as possible.

How we keep you safe

Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. See what we process and who we share it with.

Understanding different types of fraud


Phishing, vishing and smishing

There's fraud where you could be contacted to try and scam you into parting with your money. This is called social engineering as fraudsters manipulate you into thinking that they're someone of authority that can be trusted.

Scams Magnifying Glass Books

Little book of big scams

Read the fifth edition of the Metropolitan Police Service's series that raises awareness of some of the ever-evolving techniques criminals use to scam you out of your hard-earned cash.

Knocking On Front Door

Doorstep crime

There are two types of doorstep crime, bonus callers will pose as someone that they aren’t and rogue traders who are tradespeople that don't carry out the service that they are offering.

Driving Licence

In-person crime

What's the difference between authorised and unauthorised fraud? Find out more about in-person crime, including identification theft and cheque fraud.

Typing On Laptop

Online crime

When it comes to online activity there are many places that fraudsters could try to target innocent internet users. Here are some points to note about online crime.

Woman On Phone Texting

Text scams

Text scams are a growing trend so we've listed some key things to look out for, different types of text scams and how you can report them if you've been sent one.

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Confirmation of Payee

Confirmation of Payee (CoP) is a service which has been designed to confirm if a payment is being sent to the right person and will alert you if something is wrong.

Nottingham Employees Walking Into Work

Keeping your information up to date

In order to prevent crime and meet our legal obligations it's very important for us to ensure that the personal information we collect and hold about you is accurate.

Take Five

More help about fraud

We're supporting the Take Five campaign, led by UK Finance and backed by the Government, in order to help our members to recognise and safeguard against fraudulent activity.

UK Finance

Financial abuse

Find out more information about what financial abuse could look like, who could be at risk and see how your financial service provider can help if you are a victim of it.