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Members impacted by Philips Trust

Update for customers affected by Philips Trust - November 2025

We continue to work closely with the administrators of Philips Trust Corporation, Kroll, to support the completion of all valid claims under the Voluntary Financial Support Scheme (VFSS).

All claim forms submitted have been validated by Nottingham Building Society. Where applicable, this enables Kroll to progress with issuing the necessary settlement agreements to claimants or their representatives.

The deadline for accepting offers was 4pm on 31 December 2024. For cases where settlement agreements were not returned by this date, Nottingham Building Society has agreed to review these on a case-by-case basis to help ensure as many eligible individuals as possible can benefit from the VFSS.

Please note that there is a prescribed process the administrators must follow before payments can be made. If you would like to a copy of the last FAQ document provided, please request this by emailing ptc@kroll.com.

Where correctly completed documentation has been returned to Kroll, all requested settlement payments have been made. Of the £9m+ we have transferred to Kroll for reimbursement of investments, over 78% has already been paid to claimants.

In addition, we have paid over £350,000 to Kroll to cover property and investment transfer fees, with more than 88% of these funds already reimbursed to claimants.

Kroll continues to process payments daily. If you have any questions regarding payments or the VFSS, please contact Kroll directly at PTC@kroll.com, by post at:

PTC Case Team, c/o Kroll Advisory Ltd
The Chancery
58 Spring Gardens
Manchester
M2 1EW

Or by phone at 0161 827 9000, Monday to Friday, 9am - 5pm.

If you have any questions for Nottingham Building Society, please contact us at trustcustomers@thenottingham.com. Kindly note that we are unable to intervene in the legal settlement process or advise on any outstanding documentation required.

Please note:

  1. The support offered is voluntary, at the discretion of each society and seeks to take account of the unique circumstances of the situation. It is based on the current information available to the societies from Kroll.
  2. The voluntary support that is offered may, in some situations, have tax implications for the trust/beneficiaries, and as such is a matter for the trust/beneficiaries. The societies cannot give any guidance or advice as each situation is unique. Customers may wish to seek assistance via independent advisers.
  3. The voluntary support does not cover any additional legal or advice costs.
Previous update for customers affected by Philips Trust - Jan 2025

We’re working with the administrators of Philips Trust Corporation, Kroll, on the process to enable a voluntary offer of financial support to be made by the building societies to customers affected by Philips Trust Corporation.

The offers of financial support to customers are now moving ahead, following the Court’s approval of the amended Distribution Plan on 11th September 2024.

The steps for customers are as follows:

  1. Complete and return questionnaire and consent forms to Kroll. Customers who had not already done so by 2nd December 2024, will be automatically opted in to the scheme and will be sent a questionnaire and consent form for completion.
  2. Once this form has been received by Kroll, they validate the customer information with NBS. Once this process has been completed we transfer the sum of money payable to the customer, to Kroll to pay into the customer’s trust.
  3. Once that payment has been made into the customer’s trust, the customer will then receive a claimant option form from Kroll (sent within 14 days) of this payment. By returning the form customers advise Kroll how they would like the money to be paid to them.
  4. We expect that Kroll will then make these payments within a maximum of 21 days following receipt of the customer options form.

If you have a question for Kroll, or queries regarding the payments of financial support, please contact them at PTC@kroll.com or through the post to PTC Case team, c/o Kroll Advisory Ltd, The Chancery, 58 Spring Gardens, Manchester, M2 1EW. The call centre can be reached on 0161 827 9000 between the hours of 9.00am - 5.00pm, Monday to Friday.

If you have a question for Nottingham Building Society about any aspect of this process please contact us on trustcustomers@thenottingham.com.

Previous update for customers affected by Philips Trust - 13th Sep 2024

We have been working with the administrators of Philips Trust Corporation, Kroll, on the process which will enable a voluntary offer of financial support to be made by the societies to customers affected by Philips Trust Corporation.

To enable the payment of the voluntary financial support to be made to the trusts, Kroll made an application to the Court for approval of an amended version of the Distribution Plan previously approved by the Court. The court hearing took place on 11th September 2024 and the amended Distribution Plan was approved. This means that the offers of financial support can now move ahead.

Kroll is sending an important update letter to customers whose data has been verified by their respective Building Society. The letter outlines key details of the offer of support that will be made to the Trust. It is important that customers take time to read this letter.

If you have a question for Kroll, or queries on their letter, contact them at PTC@kroll.com or through the post to PTC Case team, c/o Kroll Advisory Ltd, The Chancery, 58 Spring Gardens, Manchester, M2 1EW. The call centre can be reached on ttel:0161 827 9000 between the hours of 9.00am - 5.00pm, Monday to Friday. If you have a question for Nottingham Building Society please contact us on trustcustomers@thenottingham.com.

Previous update for customers affected by Philips Trust - 9th Sep 2024

We have been working with the administrators of Philips Trust Corporation, Kroll, on the process which will enable a voluntary offer of financial support to be made to customers affected by Philips Trust Corporation.

To enable the payment of the voluntary financial support to the trusts, Kroll has made an application to the Court for approval of a new version of the Distribution Plan. The court hearing took place on 30 August 2024 to consider the amended Distribution Plan. This needs to be approved by the court to enable offers of voluntary support to be made. At the hearing a representative of the Philips Trust Action Group requested an adjournment. The judge granted a short adjournment to 11 September 2024.

In the meantime, Kroll is sending an important update letter to customers whose data has been verified by their respective Building Society. The letter outlines key details of the offer of support that will be made to the Trust, once the amended Distribution Plan has been approved. It is important that customers take time to read this letter.

If you have a question for Kroll, or queries on their letter, contact them at PTC@kroll.com or through the post to PTC Case team, c/o Kroll Advisory Ltd, The Chancery, 58 Spring Gardens, Manchester, M2 1EW. The call centre can be reached on 0161 827 9000 between the hours of 9.00am - 5.00pm, Monday to Friday. If you have a question for Nottingham Building Society please contact us on trustcustomers@thenottingham.com.

What does this announcement mean for you?

Support will be provided where a customer was initially referred by one of the societies to the Will Writing Company/Estate Planning Group/Family Trust Corporation and where Philips Trust Corporation subsequently became a trustee of their trust and remained so at the point of administration, or, as at the date of its administration, Philips Trust Corporation held an investment on behalf of their trust and continues to do so. Support will be directed towards:

  1. Trusts involving investments: re-establishing 100% of each customer’s Philips Trust Corporation investment balance (i.e. each customer’s Accepted Claim as verified by Kroll, the administrators).

    Accepted Claims are verified as part of the Distribution Plan approved by the court on 31st March, 2023. Offers will be valid for 6 months on a full and final basis. In view of the voluntary support, the society will look to ensure that any future recoveries from the investments which become available for distribution will be used to reimburse the society, up to the amount of the voluntary payment made.

  2. Trusts involving a property: providing up to £2,400 towards the cost of replacing Philips Trust Corporation as trustee and appointing a new trustee.

    This is applicable both to customers who have already transferred their trust away from Philips Trust Corporation after the date of the administration and for those customers who have yet to do so. This will be inclusive of any support already provided to customers involving the appointment of new trustees.

  3. The small number of investment-only trusts: providing a financial contribution towards replacing Philips Trust Corporation as trustee and appointing a new trustee, the cost of which is yet to be determined.

Providing support to members on voluntary basis 

Nottingham Building Society never had any relationship with the Philips Trust Corporation, and there is no legal or regulatory responsibility for us to provide support. However, as a mutual building society, we believe it is right to help affected members.

The level of financial support is significant for a building society of our size, so we have considered the needs of all our members as we have moved through this. We believe our voluntary support strikes a balance between those members affected as much as possible in incredibly difficult circumstances, with the needs of our wider membership.

We are also committed, on behalf of members affected, to supporting any initiative that holds the directors of Philips Trust to account. Alongside other building societies, we will consider any further action possible and update members on this.

What happens next?

There are still some complex issues we need to work through, but we will be doing this as quickly as possible. We will be working with Kroll, the administrators, to help us to distribute the payments to the trusts held. There is no action required by customers at this time.

Affected customers will be contacted directly by Kroll with a further update by the end of May. Further updates and information will also appear on these pages of our website. 

In the meantime, if you have a question please email us.

Email trustcustomers@thenottingham.com

We would like to thank you again for your patience as we have worked through this complex issue.

Financial support for members impacted by Philips Trust Corporation

We are pleased to confirm that we will be offering financial support to members impacted by the collapse of Philips Trust Corporation.

We feel deeply saddened and frustrated to hear of the financial loss and significant distress experienced by those of our members whose assets ended up with the Philips Trust Corporation.

As the administration process has progressed, the scale and complexity of the problems faced by these members has come to light. We have been working hard for some months to better understand the situation and how we can support our members.

Many members impacted have kindly supported our enquiries as we’ve worked through this complex issue. Thank you for sharing your stories. We want to say to all members affected that we are truly sorry you’ve ended up in this position.

Today’s announcement is a key milestone as we commit to supporting members affected by the actions and administration of Philips Trust Corporation. It means we will be providing financial support for all members that the Nottingham Building Society originally referred to The Will Writing Company between 2011 and 2018 and have subsequently ended up in the Philips Trust administration process.

Statement from Sue Hayes, Nottingham Building Society Chief Executive  

“Members impacted by the actions and administration of Philips Trust have experienced a terrible chain of events and we hope today’s announcement provides some comfort.

As a mutual, we want to stand behind those members and we believe our whole community would wish us to do so. We believe the significant financial support outlined today achieves that whilst balancing the interest of the wider membership.

We have been working hard for a number of months to unravel the facts in this hugely complex situation. We would like to thank the many members that have supported our enquiries. We have been deeply saddened and frustrated to hear their stories and are truly sorry they have ended up in this position.

Our focus now is on providing these voluntary payments as quickly as possible.

Alongside others, we will continue to support action to hold Philips Trust to account.” 

Background

From 2011 to 2018, Nottingham Building Society had an arrangement in place whereby members were referred to The Will Writing Company (“TWWC”) for advice with will writing and estate planning. TWWC was not required to be regulated though it chose to become regulated by the Solicitors’ Regulation Authority from 2016 onwards. Some members set up trusts and transferred funds into those trusts. Those funds were placed in high-quality investments, supported by independent financial advice. In 2018, The Will Writing Company went into administration at which point NBS ceased making any member referrals.

Subsequently, an entirely separate company, Philips Trust Corporation (“PTC”), contacted these members to change their trust arrangements. This resulted in some members transferring their investments and trust assets to PTC. The investments were moved into very different investments than their original high-quality investments.

PTC went into administration in April 2022. Since then, it has become evident that some members have incurred losses as a result. Others have incurred considerable costs and inconvenience as they have sought to regain control of properties held in trust by PTC. 

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