How to open an online savings account

You'll need a UK government-approved photo ID, such as a valid passport or driving licence. ID verification will be completed by Onfido.

To make a deposit into your account, set up a payment from your nominated bank account using:

• Your full name
• Our sort code: 60-95-93
• Your account number.

You can find your account number in the 'Accounts' section when you log into your account.

When making your first deposit, the funding window may vary depending on which product you’ve opened however you’ll have 14 days to make your first deposit before the account automatically closes. Don’t worry, we’ll remind you to make a deposit before that happens.

A deposit typically takes two hours to show in your account but can take up to 24 hours.

We’re working hard to bring digital features to our branch customers and at the start of 2026 we launched certain passbook services online. 

What’s changing? You can now link your branch account to our online service to view your balance and transactions 24/7.

How to get set up: To help us keep your data secure, this feature needs to be activated in person. Next time you’re passing by, just pop in and chat with the team. We’ll get you set up in a few minutes so you can start viewing your account on your phone or computer.

No. Right now, online accounts can only be managed online or through the app.

If you want to manage your account through your local branch you'll need to open a branch savings account.

No, at this time you can't access your mortgage account through the app. However, we're actively working on adding this feature in a future update.

There are a few reasons your account might not be accepted: 

• It's with a provider our credit agency doesn't recognise (e.g. Starling Bank isn't accepted right now, so you'll need a different account to link).
• It was a personal account converted to a joint one, but only the original account holder's details are on file.
• Your bank account was recently opened or has been open for over 15 years.
• You're under 18 or have just turned 18.

What type of account do I need to link? 

Your nominated account must be: 

1. A current personal or joint UK bank or building society account (not a business or savings account).
2. Able to receive and send payments through Faster Payments. 

Log into your account, tap 'Accounts,' and select the one you need. Your details will show up on the next screen.

Make sure you're typing it in manually. Copy and paste may not work!

You can manage your online account either through our app or website. If you haven't already, download our app so you can manage your savings on the go, or you can log in online here.

If you're accessing your account for the first time you'll need to register. Enter your email address and unique security code that we've emailed you. If you can't find your security code you can request a new one. 

If you've already downloaded the app, please uninstall it before registering. If you're still having problems, call 0344 481 0933 and talk to our support team.

New and existing members looking to open an online account can contact us by:

• calling 0344 481 0933.
• requesting a callback by completing our online enquiry form.

Our working hours are:

• Monday to Thursday: 9am - 5pm.
• Friday: 9.30am - 5pm.