2026 Annual General Meeting

Colleagues Outside Nottingham Head Office

Our 2026 AGM in review

A thank you to our members

Thank you to everyone who joined Nottingham Building Society’s 2026 Annual General Meeting, held at our Head Office in Nottingham and online. Your engagement plays an important role in shaping the future of Nottingham Building Society.

As a mutual, our AGM is an important annual opportunity to engage directly with our members to share how the Society is performing, outline our priorities for the year ahead, and answer questions openly and transparently.

Members who attended in person also had the opportunity to stay after the meeting to speak with directors and colleagues, meet our financial crime team to discuss the latest scam risks and how to stay vigilant, and hear from our long standing charity partner Emmanuel House about the vital work they do in our local community.

Voting results

Members voted on the resolutions put forward at the AGM.

As announced ahead of the meeting, Nottingham Building Society will donate £1 for every member who voted to our charity partners Shelter, Emmanuel House and ThinkForward. As a result, we will be contributing £7,888 to our charity partners.

Key themes from the meeting

A year of consolidation with intent

Our Chair Robin Ashton and Chief Executive Officer Sue Hayes reflected on 2025 as a year of deliberate consolidation following two years of strong growth. The Society focused on embedding major investments across

technology and core banking capability,
operational resilience and cyber security, and
service improvements for savers and borrowers.

Despite a challenging external environment, Nottingham Building Society delivered a resilient performance, ending the year with:

£5.4bn in total assets,
£16.6m profit before tax, and
£164.3m paid in interest to savers.

Protecting resilience and long term sustainability

The Board reiterated their focus on keeping members’ money safe and ensuring the Society remains strong and sustainable for the long term.

During 2025, Nottingham Building Society:

strengthened capital and liquidity buffers,
invested further in cyber security and operational resilience, and
continued to embed the FCA’s Consumer Duty requirements across governance and decision making.

Supporting savers and borrowers

Sue Hayes shared updates on:

continued strength in savings, including a record ISA season,
disciplined mortgage lending aligned to improved systems and capability, and
steps taken to diversify funding - including the Society’s first public Residential Mortgage Backed Securitisation - enabling the planned repayment of the Bank of England’s TFSME funding.

Branches, brand, and community

The meeting highlighted the Society’s continued commitment to:

maintaining a strong branch network, including the opening of our flagship Clumber Street branch and ongoing refreshes across the estate,
investing in our refreshed brand as part of a wider transformation, and
playing a positive role in the communities we serve.
In 2025, colleagues contributed 3,938 volunteering hours, supporting charitable partners Emmanuel House, Shelter and ThinkForward. The Society also reaffirmed its commitment to these partners for 2026.

Looking ahead

The Board outlined priorities for 2026, including:

scaling specialist lending responsibly,
continuing investment in technology and data foundations,
strengthening operational resilience, and
improving member experience across every channel.

Members were also informed that Nottingham Building Society has been selected as part of the FCA and PRA’s new Scale up Unit, supporting responsible growth as a modern mutual.

Member questions and answers

Members were invited to submit questions in advance of the meeting and to ask questions during the AGM, either in person or online. A number of related questions were grouped together and addressed collectively to ensure clarity and consistency.

Below is a summary of the key topics raised, along with the Society’s responses.

How has spending on a new brand and name materially benefited the Society?

We understand why members raise this, and we recognise the strong affection many have for the Robin Hood identity.

As a 176 year old mutual, we see heritage not as something to preserve unchanged, but as a responsibility to remain useful, relevant, and sustainable for the members and communities we serve today. The rebrand was part of a wider transformation to clearly reflect what we are: a building society, based in Nottingham, owned by its members, and able to compete effectively in a changing market.

Our research showed the importance of having a single, clear brand that highlighted we are a building society, rather than a person or icon. Since the rebrand, we’ve seen stronger recognition locally in the East Midlands, improved broker awareness, and continued momentum following our strongest year for media coverage.

The rollout has been carefully managed and represents a small proportion of our wider investment in technology, people and service. The Board is confident the investment represents good value for money and provides a stronger platform to serve current and future members.

Will Nottingham Building Society keep local branches open? Could the Society support both online banking and branch based services?

Our branch network remains incredibly important to us because of the value it brings to members and to the communities we serve.

We continue to invest in our physical presence, demonstrated by the opening of our flagship Nottingham city centre branch and the ongoing refresh of branches across the network. We believe choice matters - combining face to face service in branches with digital options for members who want them.

We regularly review how our branches are used to ensure they remain sustainable and continue to meet members’ needs. Decisions about our branch network are always made carefully, with member access, community impact and long term sustainability at the forefront.

Given widespread bank branch closures and recent high profile digital outages, is there an opportunity to offer a local banking service similar to Post Office ‘banking hubs’?

While we recognise the concerns raised by closures elsewhere in the sector, we are not currently exploring offering a local banking service similar to Post Office hubs, which are typically linked to current account provision. Our focus remains on delivering strong service within our savings and mortgage propositions, supported by both branches and digital channels.

Why does Nottingham Building Society not offer free electronic bank transfers in the same way as many other banks and building societies?

We do enable electronic transfers between a member’s savings account and their nominated bank account. A nominated bank account is a personal or joint UK current account that supports Faster Payments.

Transfers are operated through a closed loop system, which is designed to protect members and the Society from phishing scams and other fraud activity. This approach supports both convenience and security, ensuring that electronic payments can be made safely while safeguarding members’ money.

Thank you

Thank you for your continued support of Nottingham Building Society. Our members are at the heart of every decision we make, and we’re grateful you have chosen to be part of our mutual.