Service levels

Take a look at our current service levels

Inviting Difference In broker portal

Broker registration
Approximately 1 day
Initial case assessment
Approximately 5 days
Document processing
Approximately 5 days
App to offer
Average 15 days

Our Inviting Difference In broker portal for new residential applications only.

  • Standard residential
    • Purchase and remortgage (inc new build).
    • Repayment and interest-only.
  • Make it Possible.

Classic broker portal

Broker registration
Approximately 3 days
Initial case assessment
Approximately 5 days
Document processing
Approximately 5 days
App to offer
Average 20 days

Our classic broker portal is for the following applications only:

  • Specialist residential
    • Foreign nationals and returning expats.
    • Retirement interest-only.
  • Buy to let and limited company buy to let.
  • Product transfers.
  • Residential
    • For applications that have already been started on this platform.

Service levels last updated 11 September 2026.