Service levels

Take a look at our current service levels

Inviting Difference In broker portal

Broker registration
Approx 1 working day
Initial case assessment
Approx 5 working days
Document processing
Approx 5 working days
App to offer
Average 21 working days

Our Inviting Difference In broker portal for new residential applications only.

  • Standard residential:
    • Purchase and remortgage (inc new build).
    • Repayment and interest-only.
  • Specialist residential:
    • Make it Possible mortgages.

Classic broker portal

Broker registration
Approx 3 working days
Initial case assessment
Approx 5 working days
Document processing
Approx 5 working days
App to offer
Average 21 working days

Our classic broker portal is for the following applications only:

  • Specialist residential:
    • Worldwide Welcome mortgages.
    • Life Happens mortgages.
    • Retirement interest-only.
  • Buy to let and limited company buy to let.
  • Product transfers.
  • Residential:
    • Only for applications that have already started on this platform.

Service levels last updated 19 October 2026.