Looking for information or need further assistance? Search our help and support guides or find information you need in our frequently asked questions.

Help if you’re looking for a new mortgage

If you’re new to the world of mortgages and want to learn more or are confused between your LTVs and APRCs, then we have plenty of guides and information for you.

Help and support with your savings

Everything you might need to manage your savings accounts, in one place. Find out about different ways to save and learn about things to consider when putting your money away for the future.

Help and support for our mortgage customers

If you have a Nottingham Building Society mortgage, you can find everything you need surrounding your current deal including information such as switching deals, additional borrowing and FAQs.

Financial support

If you're experiencing difficulties with your finances and are struggling to manage your money, there are organisations that can help who offer free, independent and confidential debt and money advice.

Mortgage payment difficulties

Experiencing financial difficulties and struggling to make payments on your mortgage? Get in touch as soon as possible to talk through any problems and we will do all we can help you.

Support with everyday life

Looking after members is important to us, especially during difficult times. In some cases, there are other organisations that might be better placed to support you, depending on your situation.


We understand that this is a very challenging time, please visit our coronavirus help and support page for our latest updates and information about how we're protecting you and our teams.

Register a third person to manage your affairs

Arranging a Lasting Power of Attorney allows you to nominate one or more people to look after your affairs if you are unable, or unwilling, to do so yourself.

Registering a bereavement

When someone dies, there’s a lot to take care of. You can find out more about how we can help make things easier for you here, or you can register a bereavement online.

Scams and security

In our scams and security hub you’ll find hints and tips that will inform you of the different scams and we explain ways we protect you and your money too.

Protecting you from fraud

We draw on a wide range of best practice guidance from the industry and Government to ensure we have the appropriate people, processes and technology in place to keep your data and our systems safe and secure from any malicious individuals.

Update personal details

In order to prevent crime and meet our legal obligations it's very important to ensure that the personal information we hold about you is accurate.

Financial abuse

Find out more information about what financial abuse could look like, who could be at risk and see how your financial service provider can help if you are a victim of it.


As a mutual we are committed to being inclusive to all. Learn more about accessibility in our branches and our website.

Make a complaint

We aim to provide you with the highest standards of service. However, there may be occasions when our service falls short of your expectations. We have outlined the process that takes place in this instance.