What we’re doing at The Nottingham
We know you might be worried about the impact of coronavirus on both you and your finances so we wanted to share what we’re doing.
The health and safety of our members and teams is our top priority. We’re constantly monitoring the latest developments in relation to COVID-19 and acting on official Government advice to keep you, our members, and our teams safe.
As banks and building societies fall into the essential services category, we are keeping as many branches open as we are able to but the safety of our teams is paramount. We commit to providing you with the latest information in relation to closures or changes to the opening hours of our branches or member engagement team below.
Branch closures: Enderby, Syston and Western Park however please contact your next nearest branch for estate agency queries or 0845 305 4150 for any lettings enquiries.
The rest of our branches are open on reduced hours generally opening between 9.30am - 2.30pm but please check the branch pages for specific branch opening times.
Please still consider whether you really need to visit a branch or contact us by telephone where possible on 0344 481 4444 and email more general queries to email@example.com.
Our member engagement team are currently available Monday - Friday 8.00am - 5.00pm and 9.00am - 12.30pm on Saturday 4th July. From Monday 6th July they will be available between 8.00am - 6pm Monday to Friday.
Looking after our members
As a mutual organisation, doing the right thing by our members and team is at the forefront of everything we do. Although our branches are open, we are still asking members to consider whether a visit to the branch is absolutely necessary. The fewer people we have in branch, the less risk there is for our team.
We are still asking that where possible, members transfer money to your account electronically to avoid handling cash and delay non-urgent tasks like passbook updates and changes to an address.
All our branches are implementing social distancing measures and in some cases, where we have smaller branches, we are only allowing one customer at a time.
If you feel unwell please do not visit a branch at all, our team reserve the right to refuse service to customers exhibiting cold or flu like symptoms.
More general queries can be emailed to firstname.lastname@example.org and we will be in touch as soon as possible. For urgent inquiries, members can call 0344 481 4444 but be aware wait times may be slightly longer than usual.
Estate agency and lettings
Since the Government announced that estate agencies could officially reopen, our team have been busy undertaking mandatory and robust risk assessments to enable our estate agency business to start up again in a safe and responsible way.
We are pleased to announce that the majority of our estate agency and lettings services are now open again although some elements may look a little different. We have implemented recommended precautions including social distancing measures and provided PPE equipment to our member-facing teams where necessary.
Some of our colleagues are working remotely via phone and email so we respectfully ask that you call ahead to let our estate agency teams know that you would like to visit a branch.
As always, the health and well-being of our colleagues, members and communities is our utmost priority and we will keep abreast of the latest guidelines and communicate with our customers throughout.
Members are also still able to access services including home insurance, estate planning, will writing and mortgage advice by requesting a call back.
Supporting mortgage customers
If you've been financially affected by coronavirus and are worried about paying your mortgage, we are here to help.
Please visit our dedicated page for more information about the different things we are doing to support our mortgage customers throughout the pandemic and beyond.
Here are some of the support options available for mortgage customers:
For all other queries related to mortgage payments contact our payment support team at email@example.com with your full name, account number and contact details and they will get in touch as soon as they are able to.
- Change the way you make your payments, or the date you pay them on
- Agree on reduced payments for a period
- Arrange a new payment plan to help you through this difficult period
- Look to increase your mortgage term to a longer period of time (reducing your monthly payments)
- Defer your mortgage payments for an agreed period
- If you would like to defer your mortgage payment for a three month period, or arrange to extend the terms of your original ‘payment holiday’ please contact firstname.lastname@example.org.
Mortgage customers that have historically paid money into one of our branches have the opportunity to pay over the phone or through their online banking service.
Customers should use their mortgage account number as their payment reference paying into Nottingham Building Society:
Sort Code: 60-80-09
Account number: 96875364
A safe place for your savings
The Nottingham remains a safe and secure place for your savings. Our teams continue to serve customers across our branch network where we are open for business. In addition to the usual options for our savers, we have introduced some special measures that make it easier for savers to manage and access their money:
If you have been financially impacted as a result of coronavirus and would like to discuss whether the above options are available to you, please contact our customer support team who can help you further on email@example.com.
- Paying money into your account with a cheque in the post
- We will send cheques payable to you to your home address or the bank or building society you would like to pay them into if you let us know the details
- Members coming up to maturity have the option of returning a form back to us with instructions for their savings
- Members can also call their nearest branch to chat through accounts available
- Emergency access to fixed term savings and bonds for those that are eligible
For members looking to open and service their accounts online, please visit our online savings offering, Beehive Money.
Be fraud aware
In times of uncertainty, it’s more important than ever to remain vigilant and fraud aware as fraudsters are using coronavirus as a driver for scams. Although banks and building societies will be taking additional steps to support customers and maintain access to accounts, we would encourage you to take time to think about what you are being asked.
Don’t be afraid to ask questions, or say ‘No’. Never click on links in emails or text messages but instead visit the genuine website directly and then search for the page. If you are suspicious about an email you receive, you can forward it to firstname.lastname@example.org, where it can be checked.
As a building society, we will never:
- Ask for account details over the phone
- Advise you to move money to a ‘safe account’
- Demand immediate payment of mortgage arrears over the phone, via email or even in person.
Read our article to ensure you’re taking the necessary precautions to protect yourself at this time.
Protecting our teams
To help us to keep The Nottingham a safe space for our teams we are following recommended guidelines for workplaces as well as regularly communicating and sharing advice with our team. We have acted immediately where any cases of self-isolation are required to protect vulnerable colleagues and have introduced functionality and technology to enable colleagues to work from home where possible, with the same information security standards we adhere to.
Our task force is regularly looking for new ways we can continue to do the right thing by our team as we navigate through this uncertain period.
We have also been assured that the trusted partners that provide services on our behalf are following official guidance and taking the right steps to maintain the safety of our members and teams.
Keeping you informed
If Government advice changes, we'll use this page and our social channels to keep you up to speed but rest assured we’re doing all we can to ensure we’re here for you throughout.
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