Coronavirus (COVID-19) support

What we’re doing at The Nottingham

We know you might be worried about the impact of Coronavirus on both you and your finances so we wanted to share what we’re doing. 

The health and safety of our members and teams is our top priority. We’re constantly monitoring the latest developments in relation to COVID-19 and acting on official Government advice to keep you, our members, and our teams safe. We have set up an internal task force that meet daily to ensure we’re up to speed with the latest developments. 

As banks and building societies fall into the essential services category, we will try and keep as many branches open as we are able to. We commit to providing you with the latest information in relation to closures or changes to the opening hours of our branches or customer support services below.


Current status as of 6th April 2020

Branch closures: Enderby, Syston and Western Park.


The rest of our branches are currently open for essential services only Monday - Friday on reduced operating hours generally opening between 9.00am - 1.00pm but please check the branch pages for specific branch opening times. 

Due to the challenging times, we are dealing with a much higher number of calls from members than usual. In order to support our most vulnerable customers, we ask that you only call if your enquiry is urgent.

Please instead email more general queries to
customer.services@thenottingham.com and we will be in touch as soon as possible. Our telephone support teams are currently available Monday - Friday 9.00am - 5.00pm.


Looking after our members

In line with the most recent Government advice to stay at home, we are now politely asking you to please only visit branches for essential activities during this time, such as cash withdrawals for essential purchases. We kindly request you do not visit for passbook updates or make multiple visits in the same week. If you urgently need to visit a branch, we are now allowing one customer at a time and customers that are waiting outside are asked to remain 2 metres apart. 

If you feel unwell please do not visit a branch at all, our team reserve the right to refuse service to customers exhibiting cold or flu like symptoms. 

As previously stated, we are dealing with a much higher number of calls so in order for us to support our most vulnerable customers, we ask that you only call if your enquiry is urgent. 

Please instead email more general queries to customer.services@thenottingham.com and we will be in touch as soon as possible. For urgent inquiries, members can call 0344 481 4444 but be aware wait times are longer than usual.

As it is not an essential service, we are following instructions issued by the Government on 23rd March and temporarily halting our branch-based estate agency services. Our estate agency administration teams are working and still on hand to support customers at various stages of the sales process. We are currently contacting all those affected, providing them with guidance but if you need to contact the customer administration team, please email sales.progressing@thenottingham.com.

Members are still able to access services including home insurance, estate planning, will writing and mortgage advice by requesting a call back.


Supporting mortgage customers

If you've been affected by Coronavirus, due to illness, self-isolation or any other factor, and are worried about future payments, there are ways we can help. 

For information about mortgage payment holidays please click here

Here are some of the support options available for mortgage customers:

  • Change the way you make your payments, or the date you pay them on
  • Agree on reduced payments for a period
  • Arrange a new payment plan to help you through this difficult period
  • Look to increase your mortgage term to a longer period of time (reducing your monthly payments).
  • A mortgage holiday of up to three months, as outlined in the Chancellor’s statement on March 17th.
For all other queries related to mortgage payments contact our Payment Support team at collections@thenottingham.com with your full name, account number and contact details and they will get in touch as soon as they are able to. Please do not use this email address if you would like to request a payment holiday.

Mortgage customers that have historically paid money into one of our branches have the opportunity to pay over the phone or through their online banking service. 

Customers should use their mortgage account number as their payment reference paying into Nottingham Building Society:

Sort Code: 60-80-09
Account number: 96875364

A safe place for your savings

The Nottingham remains a safe and secure place for your savings. Our teams continue to serve customers across our branch network where we are open for business. In addition to the usual options for our savers, we have introduced some special measures that make it easier for savers to manage and access their money:

  • Paying money into your account with a cheque in the post
  • We will send cheques payable to you to your home address or the bank or building society you would like to pay them into if you let us know the details
  • Members coming up to maturity have the option of returning a form back to us with instructions for their savings
  • Members can also call their nearest branch to chat through accounts available
  • Emergency access to fixed term savings and bonds for those that are eligible
If you have been financially impacted as a result of Coronavirus and would like to discuss whether the above options are available to you, please contact our customer support team who can help you further on customer.services@thenottingham.com

For members looking to open and service their accounts online, please visit our online savings offering, Beehive Money.


Be fraud aware

In times of uncertainty, it’s more important than ever to remain vigilant and fraud aware as fraudsters are using Coronavirus as a driver for scams. Although banks and building societies will be taking additional steps to support customers and maintain access to accounts, we would encourage you to take time to think about what you are being asked. 

Don’t be afraid to ask questions, or say ‘No’. Never click on links in emails or text messages but instead visit the genuine website directly and then search for the page.

As a building society, we will never:

  • Ask for account details over the phone
  • Advise you to move money to a ‘safe account’
  • Demand immediate payment of mortgage arrears over the phone, via email or even in person.

Read our article to ensure you’re taking the necessary precautions to protect yourself at this time.


Protecting our teams

To help us to keep The Nottingham a safe space for our teams we are following recommended guidelines for workplaces as well as regularly communicating and sharing advice with our team. We have acted immediately where any cases of self-isolation are required to protect vulnerable colleagues and have introduced functionality and technology to enable colleagues to work from home where possible, with the same information security standards we adhere to. 

Our task force is regularly looking for new ways we can continue to do the right thing by our team as we navigate through this uncertain period. 

We have also been assured that the trusted partners that provide services on our behalf are following official guidance and taking the right steps to maintain the safety of our members and teams.


Keeping you informed

If Government advice changes, we'll use this page and our social channels to keep you up to speed but rest assured we’re doing all we can to ensure we’re here for you throughout.


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