About us and our products and services
Our products and services are only available to UK residents, with mortgages only available for properties in England and Wales.
Use of the website is governed by the laws of England and Wales and any disputes arising in connection with it or the products offered will be subject to the exclusive jurisdiction of the English courts.
The language we use for all communications is English.
Nottingham Building Society is a member of the Building Societies Association the Council of Mortgage Lenders and the Financial Ombudsman Service and is a participant in the Financial Services Compensation Scheme.
You can check our authorisation on the Financial Services Register by visiting the Financial Conduct Authority's (FCA's) website or calling 0800 111 6768.
You will be provided with information on whether a mortgage will be FCA-regulated during the course of the sales process. Many buy-to-let mortgages will not be regulated by the FCA, nor do we offer any commercial or business mortgages that are regulated by the FCA.
The Nottingham Building Society’s home insurance is underwritten by Royal & Sun Alliance Insurance plc (no 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Terms and conditions apply. For your protection, telephone calls may be recorded and monitored.
Nottingham Building Society and Nottingham Property Services are introducers to Wren Sterling for investments, pensions and protection. Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 5th Floor, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Registered in England No. 09157918.
Nottingham Building Society’s home insurance is underwritten by Royal & Sun Alliance Insurance plc (no 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Terms and conditions apply. For your protection, telephone calls may be recorded and monitored.
Nottingham Mortgage Services is an appointed representative of Intrinsic Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3089887. A wholly owned subsidiary of Nottingham Building Society.
HM Lettings Limited, registered in England and Wales number 8333273. A wholly owned subsidiary of Nottingham Property Services.
Nottingham Building Society is an introducer to The Will Writing Company, part of the Estate Planning Group (Holdings) Ltd, for estate planning services. The Will Writing Company adheres to the Institute of Professional Willwriters Code of Practice which is endorsed by the Trading Standards Institute.
The Prepaid Funeral Plan is provided by Dignity Pre Arrangement Limited. A company registered in England No. 1862158. VAT registered No. 486 6081 14. Registered Office: 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. Tel: 0121 354 1557 Fax: 0121 355 8081. Part of Dignity plc. A British company. www.dignityfuneralplans.co.uk. Dignity Pre Arrangement Limited is regulated by the Funeral Planning Authority.
No information given on this site is to be considered financial advice. If you require advice on any product or service offered by us, then you are asked to contact us directly as instructed on the site.
We are not responsible for the security or content of third-party websites, to which there are links on this site and we do not endorse or recommend any products or services advertised on them.
We are a participant of the Financial Services Compensation Scheme (FSCS) that was established under the Financial Services and Markets Act 2000. As a customer of the Nottingham Building Society your account(s) with us are covered by the Financial Services Compensation Scheme up to the maximum of £85,000 per person, unless you are:
- A large company
- A large partnership
- A large mutual association
- A local, provincial or municipal authority
- A director or manager of Nottingham Building Society or a close relative of a director or manager of Nottingham Building Society
- A credit institution
- An overseas financial services institution
- A pension and retirement fund or a trustee of such a fund
- A government, or central administrative authority
- A firm within the Nottingham Building Society group
- A person holding 5% or more of the capital of Nottingham Building Society or of any firm in the group
- The auditors of Nottingham Building Society and its group
- A person considered responsible for the default of Nottingham Building Society which triggers the FSCS.
- A person whose claim arises from transactions relating to a conviction they have received for money laundering
Deposits are covered for 100% of £85,000 per investor. If you also have a mortgage with us, any sum due to you will be applied first to reduce any outstanding mortgage balance you may have.
Further information about the compensation scheme arrangements is available from the FSCS www.fscs.org.uk.
To help us maintain our service and security standards telephone calls may be monitored or recorded.
You must be aged 18 or over to apply for a mortgage with us. We also recommend that you consider your life cover and income protection arrangements when taking out a mortgage. Any application you make will be subject to an assessment of your financial standing and ability to afford a mortgage.
What to do if something goes wrong
We are committed to giving you first-class service. However, if something goes wrong we know that you may want to make a complaint.
Within the first five days we will look into your complaint and write to you with details of our findings and what we plan to do to put things right. If we need more time, we will send you an acknowledgement letter instead, which will tell you the name of the person looking into your complaint. We will then write to you again within four weeks of receiving your complaint with details of our findings and what we plan to do to put things right.
If you are not happy with our solution, you can ask us to review your complaint again.
We will review your complaint again and send you our final response letter within eight weeks of receiving your complaint. If you are still not happy, the letter will tell you how you can refer the matter to the Financial Ombudsman Service. You must do this within six months of the date of our final response letter.
There may be times when we cannot send you our final response letter by the end of eight weeks. If this is the case, we will write to you to explain why, and let you know when we can do so. If you are unhappy with the delay, you can refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
We are a member of the Financial Ombudsman Service. This provides an independent service to consider complaints against its members. The Ombudsman will only become involved in your complaint if you are not happy with our final response letter. Please ask us if you would like a copy of the leaflet describing the Ombudsman scheme.
You can contact the Financial Ombudsman at:
Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
Telephone: 0800 023 4567
Mobile: 0300 123 9123