Fraud prevention: It's time to Take Five

In 2018 across the UK criminals successfully stole £1.2 billion through scams. These crimes can have a devastating impact on victims. Even if the victim gets their money back from their finance provider, the organised criminal gangs which perpetrate these frauds still profit from the proceeds. This money may go on to fund illicit acts which damage our society – crimes such as terrorism, drug trafficking and people smuggling.

However due to investment in advanced security systems, the banks and building societies also prevented £1.6 billion in fraud attempts in 2018. We work hard to protect our members from fraud and the millions of pounds of losses that can come from it - not to mention the emotional stress that it can cause. But fraud is not a threat the finance industry can tackle alone. 

You might think you already know some simple rules to prevent fraud; like don’t give away your PIN number or account password, but the trouble is under pressure when you’ve been caught off guard and unprepared it can be difficult to think. After all, trusting people on their word is something everyone tends to do instinctively. If someone says they’re from your building society or a trusted organisation, why wouldn’t you believe them?

What is Take Five?

Here at The Nottingham, we are supporting the Take Five campaign, led by UK Finance and backed by the Government, in order to help our members to recognise and safeguard against fraudulent activity.


Its aim is to encourage you to stop and think; why am I being asked for personal details, what do they want with my information, could this be a scam?



If you receive a request to provide personal or financial information, you need to take a moment to reflect and step back from the situation. Yes, even if they say they're from The Nottingham or another trusted organisation, you still need to take the time to stop and think about what’s really going on.

How can I detect a scam?

We at The Nottingham will never call you and request that you disclose memorable information such as personal log on details and passwords and neither will any other bank or building society. 

Listen to your instincts. Don’t assume that a call, email or message is genuine. If something sounds too good to be true, or even a bit fishy, it probably is! 

Take your time. We will never rush you for details and we won’t mind if you want to end a call and call us on a number you know and trust.

Where can I find out more?

The following websites contain a wealth of information about the latest fraud threats faced in the UK. We recommend you take some time to read through some of the scams, and talk about them with your friends and family. The more we talk about fraud, the more we will be able to prevent it.

Take Five
Visit the Take Five website here
Take Five is a national fraud awareness campaign.

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Action Fraud
Visit the ActionFraud website here
Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland.

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Citizens Advice
Visit Citizens Advice website here
Online free advice from Citizens Advice to help you find a way forward, whatever the problem.

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Get Safe Online
Visit the Get Safe Online website here
Get Safe Online is the UK’s leading source of unbiased, factual and easy-to-understand information on online safety.

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FCA ScamSmart
Visit the FCA SmartScam website here
The Financial Conduct Authority (FCA) are The Nottingham’s regulator, their website has some useful information on different types of scams.

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Victim Support
Visit the Victim Support website here
If you’ve been affected by crime, Victim Support can give you the help you need to move forward. Their services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. Call their support line on 08 08 16 89 111 or request support online.

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What to do if you think you've been a victim of fraud 

If you have noticed any unusual transactions on your Nottingham Building Society account, contact us straight away on 0344 481 4444. 

Our customer service team is available six days a week: 
8.00am - 7.00pm Monday - Thursday
8.00am - 6.00pm Friday
9.00am - 12.30pm Saturday

Alternative contact details and times for bank and statutory holidays will be displayed on our website and posted on our social channels. You can also contact ActionFraud on 0300 123 2040 or call your local police station on 101.

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