Work out why you've been charged

There are times when we may have to charge fees to your account. When this happens, we will deduct the charge from your account from the date of the transaction. We will either tell you at the time or write to you to tell you the charge we have made. The reasons for charges are:

Telegraphic transfer (CHAPS)

Our CHAPS service is available for when you want to make a high-value, same day payment to someone in the UK. Providing we receive your request by 1.00pm we can transfer the money to your recipient on the same day.

Providing there are sufficient cleared funds available to cover your transaction and fees, there is no minimum or maximum transfer limit.

The charge for sending a CHAPS payment from your savings account is £19.

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Open a savings account today

To open an account, call your local branch and speak to an adviser who can book an appointment for you. If you'd prefer to open an account online, take a look at the accounts that our friends over at Beehive Money currently have.

Types of savings accounts

With so many different types of savings accounts, it can be difficult finding the right one for you. Our savings guide explains the different accounts.

ISA guide

Our ISA guide will explain what a cash ISA is, how much money you can deposit each year and which types of ISA are available to you plus much more.

Glossary of savings terms

Ever wondered what AER actually is? Or what CHAPS stands for? We're busting the jargon in our savings terms glossary.