Savings FAQs

Scratching your head about savings? Take a look at questions that our members frequently ask us, which you might also find helpful. 

When are your branches open?

Most of our branches are open between 9:30am – 4:30pm Monday to Friday and 9:00am – 12:00pm on Saturdays. However, please check with your local branch when they will be closed for training.

What times can I call you?

You can contact us by phone:
Monday to Friday: 9:30am – 4:30pm 
Saturday: 9:00am – 12.00pm.

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Who can open a new account?

All UK residents, however restrictions apply to certain accounts, please see our savings terms and conditions for more details.

How do I open a new account?

To open an account, call your local branch and speak to one of our advisers. You cannot apply for a branch account by post.

Why do I need to provide identification?

We require your identification to comply with Money Laundering Regulations.

I'm an existing customer. Do I need to provide identification?

Yes. To comply with Money Laundering Regulations we require identification. Please read our identification guide.

Can I operate my account online?

Branch and postal accounts cannot yet be operated online, please refer to your account terms which will confirm you can either operate your account in branch or by post.

Can I set up a standing order to my account?

For branch-based and postal accounts, you need to complete a bankers order form which you can print from our savings download library. Take this to your bank and they will set this up for you.

How do I make withdrawals?

If you have a branch-based account, please contact or call in to your local branch.

If you have a postal account, we require instructions in writing accompanied by your passbook. Please send these to:

Nottingham Building Society
Nottingham House
3 Fulforth Street
Nottingham
NG1 3DL

Withdrawals can only be made in accordance with the account terms and conditions, i.e. you may have to give notice of your withdrawal.

How much can I withdraw from my account?

Postal accounts have no minimum or maximum withdrawal amounts, however the accounts all have a minimum balance which must remain in the account to keep it open.

If you have a branch account you can withdraw up to £500 cash daily subject to withdrawal conditions. If you wish to withdraw more cash, please contact your local branch. Under 17s may need to be accompanied by a parent or guardian. There is no minimum or maximum amount for withdrawals made by cheque.

How do I find what interest rate I'm getting?

Interest rates are available on our website. Alternatively you can check your latest rate change letter or interest statement.

Will I be informed when the interest rates change?

• If we materially decrease an interest rate to your disadvantage, we will notify you in writing 14 days in advance of the change. You will be given 30 days from the date of this notification to close or switch your account without notice/penalty
• If we make a decrease to an interest rate that is not material or we increase an interest rate, we will notify you in one or more of the following ways:
  • Placing notices in our branches
  • In a newspaper advert (the current newspapers we use are listed in our product literature)
  • A notice on our website
  • We will determine whether a decrease to an interest rate is ‘material’ in accordance with industry practice
  • This does not apply to fixed rate or tracker accounts.

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I was a member of the Society however I have now closed my accounts. Do I need to provide identification?

Yes. To comply with Money Laundering Regulations we require identification. Please read our identification guide.

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Do I need to keep my information up to date?

It is important that you keep us informed about changes to your personal information so we can protect you from risk of fraud. If you want more information about our financial crime measures then please go to our financial crime section.

My address has changed, what should I do?

For branch-based and postal accounts we need notification of a change of address in writing. Please send us a letter confirming your new address to:

Nottingham Building Society
Nottingham House
3 Fulforth Street
Nottingham
NG1 3DL

Alternatively you can pop into your local branch with your passbook and proof of your new address.

What are your savings terms and conditions?

You can download a PDF of our generic savings terms and conditions. Please refer to your product leaflet for account specific details.

What do I do if I have lost my passbook?

Please either contact your local branch or call us as soon as possible on 0344 481 4444. We will put a hold on your account so that it cannot be used.

What is a 975 tax certificate, do I need it and how do I request one?

A 975 certificate (certificate of tax) shows the interest earned and tax paid on an account during a tax year (6^th April – 5^th April).

Generally, a certificate of tax is only needed if you have to make a self-assessment tax return or want to claim tax back on interest you have already paid.

What should I do if an account holder passes away?

You must inform us of the death by providing the original or certified copy of the death certificate.

A professional or regulated person can certify this e.g. lawyer, doctor, chemist, nurse (SEN or SRN), teacher, professor, engineer, etc. The certified copy also must state ‘this is a true copy of the original document’.

Upon notification, if the account is in a single name, it is suspended until the necessary statutory declaration or grant of probate is received. The account will then be closed and the funds distributed accordingly. If the account is in joint names the name of the deceased is removed and the ownership of the account transfers to the other holder(s).