Savings FAQs

Scratching your head about savings? Take a look at questions that our members frequently ask us, which you might also find helpful. 

Most of our branches are open between 9:00am – 5:00pm Monday to Friday and 9:00am – 12:00pm on Saturdays. However, please check with your local branch when they will be closed for training.

You can contact us by phone:
Monday to Thursday: 8:00am – 7:00pm 
Friday: 8:00am – 6:00pm 
Saturday: 9:00am – 12.30pm

All UK residents, however restrictions apply to certain accounts, please see our savings terms and conditions for more details.

To open an account, call your local branch and speak to one of our advisers. You cannot apply for a branch account by post.

We require your identification to comply with Money Laundering Regulations.

Yes. To comply with Money Laundering Regulations we require identification. Please read our identification guide.

Branch and postal accounts cannot yet be operated online, please refer to your account terms which will confirm you can either operate your account in branch or by post.

For branch-based and postal accounts, you need to complete a bankers order form which you can print from our savings download library. Take this to your bank and they will set this up for you.

If you have a branch-based account, please contact or call in to your local branch.

If you have a postal account, we require instructions in writing accompanied by your passbook. Please send these to:

Nottingham Building Society
Nottingham House
3 Fulforth Street
Nottingham
NG1 3DL

Withdrawals can only be made in accordance with the account terms and conditions, i.e. you may have to give notice of your withdrawal.

Postal accounts have no minimum or maximum withdrawal amounts, however the accounts all have a minimum balance which must remain in the account to keep it open.

If you have a branch account you can withdraw up to £500 cash daily subject to withdrawal conditions. If you wish to withdraw more cash, please contact your local branch. Under 17s may need to be accompanied by a parent or guardian. There is no minimum or maximum amount for withdrawals made by cheque.

Interest rates are available on our website. Alternatively you can check your latest rate change letter or interest statement.

For branch-based and postal accounts, when we make a change to interest rates, we will tell you about it in the following ways:
  • If we materially decrease an interest rate to your disadvantage, we will notify you in writing 14 days in advance of the change. You will be given 30 days from the date of this notification to close or switch your account without notice/penalty
  • If we make a decrease to an interest rate that is not material or we increase an interest rate, we will notify you in one or more of the following ways:
    • Placing notices in our branches
    • In a newspaper advert (the current newspapers we use are listed in our product literature)
    • A notice on our website
    • We will determine whether a decrease to an interest rate is ‘material’ in accordance with industry practice
    • This does not apply to fixed rate or tracker accounts.

Yes. To comply with Money Laundering Regulations we require identification. Please read our identification guide.

For branch-based and postal accounts we need notification of a change of address in writing. Please send us a letter confirming your new address to:

Nottingham Building Society
Nottingham House
3 Fulforth Street
Nottingham
NG1 3DL

Alternatively you can pop into your local branch with your passbook and proof of your new address.

You can download a PDF of our generic savings terms and conditions. Please refer to your product leaflet for account specific details.

Please either contact your local branch or call us as soon as possible on 0344 481 4444. We will put a hold on your account so that it cannot be used.

A 975 certificate (certificate of tax) shows the interest earned and tax paid on an account during a tax year (6th April – 5th April).

Generally, a certificate of tax is only needed if you have to make a self-assessment tax return or want to claim tax back on interest you have already paid.

For branch-based and postal accounts, certificates of tax are automatically sent shortly after your annual interest payment date. Please check your account details to find out when this is. If you have had interest paid following a closure or a transfer, you will need to call us on 0344 481 4444 or write to us to request a certificate of tax.

You must inform us of the death by providing the original or certified copy of the death certificate.

A professional or regulated person can certify this e.g. lawyer, doctor, chemist, nurse (SEN or SRN), teacher, professor, engineer, etc. The certified copy also must state ‘this is a true copy of the original document’.

Upon notification, if the account is in a single name, it is suspended until the necessary statutory declaration or grant of probate is received. The account will then be closed and the funds distributed accordingly. If the account is in joint names the name of the deceased is removed and the ownership of the account transfers to the other holder(s).

Take a look at our bereavement guide here.

Last updated on:
Next review:
Originally published on:

Exclusive rewards for members

We're committed to helping you save money, buy your own home and plan for a more secure financial future - whatever challenges life throws. If you have a savings balance of at least £500, and either have held one of our savings accounts for at least the last 12 months or currently have a Nottingham Building Society mortgage, you can benefit from a range of offers.

Want to discuss one of our savings products?

Visit a branch or call our customer service team to find out more about our accounts

Are you missing out on up to £1,000 a year?

If you're aged between 18-39 you could earn up to £1,000 per year in free cash from the Government (until your 50th birthday) to put towards your first home or retirement. For every £4 you invest, you will receive a £1 bonus

Financial advice hub

Whether you're looking for help to buy your first home, want to know how best to save for a family or your retirement, or simply how to become a landlord, make The Hub your one stop blog for all your financial guidance

Sign up to our newsletter

We regularly send out newsletters with product information, advice on improving your finances and top tips. If you would like to receive this please sign up to our newsletter, which you can unsubscribe from at any point.

Join us on Facebook

Get updated on our latest competitions and share your news with us.

Exclusive rewards for members

We're committed to helping you save money, buy your own home and plan for a more secure financial future - whatever challenges life throws. If you have a savings balance of at least £500, and either have held one of our savings accounts for at least the last 12 months or currently have a Nottingham Building Society mortgage, you can benefit from a range of offers.