Frequently asked questions

If you’ve got any questions about the building society and how it works, then we’re happy for you to send in your questions. It can be anything from what the chief executive’s favourite colour is through to what we plan to do with our chosen charities.

If you email your questions in we’ll try our best to respond and share with you.

Q: How many branches do you have?

A: We have 45 building society branches and 36 estate agencies, stretching from Brigg in the north, down to St Albans in the south. You can find the branch closest to you by using our branch finder.

Q: Is there a branch near me?

A: We have building society branches in Nottinghamshire, South Yorkshire, Derbyshire, Leicestershire, Cambridgeshire, Hertfordshire and Lincolnshire and our estate agencies cover these areas as well as Northamptonshire. You can use our branch finder to find the closest one to you.

Q: Do you do online banking?

A: Yes, we do have an online savings account. Our online savings account provides a simple and secure way to manage your savings online. Find out more about online savings accounts.

Q: Can I talk to you about mortgages if I don’t live near a branch?

A: We have a team of highly qualified mortgage advisers available to talk to you over the phone from 8am – 7pm Monday to Thursday, 8am – 6pm on Friday and 9am – 12.30pm on Saturday. Please call 0344 481 0013 to talk to one of our advisers.

Q: Do you sell houses?

A: Yes, we do. We are one of the largest regional estate agencies in the East Midlands with 36 branches. Please visit our estate agency website.

Q: Do you have mobile apps?

A: We constantly strive to give our customers the best possible experience online. We are continuously improving our website and will soon be launching a mobile version of the website. However, at this stage we don’t have any plans for any mobile apps.

Q: Why did you pick Framework for your Doing Good Together campaign?

A: In January 2011, staff at The Nottingham selected Framework as our fundraising partner. Framework is based in Nottingham and work throughout the East Midlands in supporting and preventing homelessness and offering routes to employment. The charity supports over 8,000 clients a year with accommodation, housing support as well as ‘walk-in’ services and education, volunteering and employment help. Most clients are aged under 35 and up to a fifth have mental health needs.

Q: If I sign up to your newsletter will you sell my information on?

A: No, you don’t need to worry. At The Nottingham we won’t sell your information on to any third parties to use either by post, telephone or email.
We may use the information you supply to keep you informed of current or new products and services, carry out market research or to remind you about any renewal dates.

Q: What is a ‘whole of the market’ mortgage?

A: Think of us as mortgage brokers. When a customer comes to us looking for a mortgage we compare the market and then recommend the best mortgage to suit the customer’s needs. Like other building societies, we do sell our own mortgages, but we would only recommend this if it was the best mortgage for their requirements.

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