Frequently asked questions

If you’ve got any questions about the building society and how it works, then we’re happy for you to send in your questions. It can be anything from what the chief executive’s favourite food is through to what we plan to do with our chosen charities.

If you email your questions in we’ll try our best to respond and share with you.

How many branches do you have?

We have a network of branches across nine counties. You can find your nearest branch here.

Is there a branch near me?

We have branches in Leicestershire, Derbyshire, Cambridgeshire, South Yorkshire, Lincolnshire, Staffordshire, Hertfordshire, Norfolk and of course Nottinghamshire. You can find your nearest branch here.

Do you do online banking?

Yes, we do have an online savings account through Beehive Money. Beehive's savings accounts provide a simple and secure way to manage your savings online. Check out what accounts are on offer.

Can I talk to you about mortgages if I don’t live near a branch?

Nottingham Mortgage Services, part of The Nottingham, have a team of highly qualified mortgage brokers available to talk to you over the phone from 8.00am – 6.00pm Monday to Friday and 9.00am – 12.30pm on Saturday. Please call 0344 481 0013 to talk to a Nottingham Mortgage Services broker.

Do you have mobile apps?

We constantly strive to give our members the best possible experience online. We are continuously improving our website. However, at this stage we don’t have any mobile apps.

Who are your partner charities and how were these selected?

When we set up our community programme we engaged our board and staff in identifying the causes that were important to them. We also looked at our humble beginnings as a building society as this remains a key influence in our community work. We believe that people should have a roof over their head, access to financial education and be able to thrive in the world of work. In 2011 we chose to support East Midlands-based homelessness charity Framework, followed by SportsAid (supporting up and coming athletes in our communities) in 2013 and Young Enterprise (supporting employability and financial education) in 2015. We are also an official donation point for Comic Relief, Children in Need and Macmillan and every year work with a range of local charities through our 'Doing the right thing in our communities' programme. Visit our 'Community' page to find out more.

If I sign up to your newsletter will you sell my information on?

No, you don’t need to worry. At The Nottingham we won’t sell your information on to any third parties to use either by post, telephone or email. For further information about the way we collect information, how we use it and how we protect it, please see a copy of our privacy policy.

What is a ‘whole of the market’ mortgage?

Think of Nottingham Mortgage Services as mortgage brokers. When you come to them looking for a mortgage they'll search over 60 lenders and then recommend the right mortgage to suit your needs. Like other building societies, we do offer our own mortgages but we would only recommend this if it was the best mortgage for your requirements.

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