Frequently asked questions

If you’ve got any questions about the building society and how it works, then we’re happy for you to send in your questions. It can be anything from what the chief executive’s favourite colour is through to what we plan to do with our chosen charities.

If you email your questions in we’ll try our best to respond and share with you.

How many branches do you have?

We have over 60 branches across nine counties - many of these include estate agency services. You can find your nearest branch here.

Is there a branch near me?

We have building society and estate agency branches in Leicestershire, Derbyshire, Cambridgeshire, South Yorkshire, Lincolnshire, Staffordshire, Hertfordshire, Norfolk and of course Nottinghamshire. You can find your nearest branch here.

Do you do online banking?

Yes, we do have an online savings account through Beehive Money. Beehive's savings accounts provide a simple and secure way to manage your savings online. Check out what accounts are on offer.

Can I talk to you about mortgages if I don’t live near a branch?

Nottingham Mortgage Services, part of The Nottingham, have a team of highly qualified mortgage advisers available to talk to you over the phone from 8.00am – 7.00pm Monday to Thursday, 8.00am – 6.00pm on Friday and 9.00am – 12.30pm on Saturday. Please call 0344 481 0013 to talk to a Nottingham Mortgage Services adviser.

Do you sell houses?

Yes, we do. With well over 25 years experience, our local knowledge and dedicated advisers can make buying, selling and letting homes easier than ever. Take a look at our estate agency website here.

Do you have mobile apps?

We constantly strive to give our customers the best possible experience online. We are continuously improving our website. However, at this stage we don’t have any mobile apps.

Who are your partner charities and how were these selected?

When we set up our community programme we engaged our board and staff in identifying the causes that were important to them. We also looked at our humble beginnings as a building society as this remains a key influence in our community work. We believe that people should have a roof over their head, access to financial education and be able to thrive in the world of work. In 2011 we chose to support East Midlands-based homelessness charity Framework, followed by SportsAid (supporting up and coming athletes in our communities) in 2013 and Young Enterprise (supporting employability and financial education) in 2015. We are also an official donation point for Comic Relief, Children in Need and Macmillan and every year work with a range of local charities through our 'Doing the right thing in our communities' programme. Visit our 'Community' page to find out more.

If I sign up to your newsletter will you sell my information on?

No, you don’t need to worry. At The Nottingham we won’t sell your information on to any third parties to use either by post, telephone or email. For further information about the way we collect information, how we use it and how we protect it, please see a copy of our privacy policy.

What is a ‘whole of the market’ mortgage?

Think of Nottingham Mortgage Services as mortgage brokers. When you come to us looking for a mortgage they'll search over 60 lenders and then recommend the best mortgage to suit your needs. Like other building societies, we do sell our own mortgages, but we would only recommend this if it was the best mortgage for your requirements.


Last updated on:
Next review:
Originally published on:

Sign up to our newsletter

We regularly send out newsletters with product information, advice on improving your finances and top tips. If you would like to receive this please sign up to our newsletter, which you can unsubscribe from at any point.

Join us on Facebook

Get updated on our latest competitions and share your news with us.