Keeping our members safe

We strive to protect the things which matter most to our members

Nottingham Employees Walking Into Work

Keeping your information up to date

In order to prevent crime and meet our legal obligations it's very important for us to ensure that the personal information we collect and hold about you is accurate.

Nottingham Employee Image Man Talking To Member

Fraud prevention agency notice

Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud, money laundering and to verify your identity. Find out what checks we make.

Padlock Sitting On Keyboard

Keeping safe online and offline

Here are the main ways to ensure your online and your offline self is as safe as possible


Phishing, vishing and smishing

There's fraud where you could be contacted to try and scam you into parting with your money. This is called social engineering as they're manipulating you into thinking that they're someone of authority that can be trusted.

Scams Magnifying Glass Books

Little book of big scams

Read the fifth edition of the Metropolitan Police Service's series that raises awareness of some of the ever-evolving ways criminals use to scam you out of your hard-earned cash.

Knocking On Front Door

Doorstep crime

There are two types of doorstep crime, bonus callers will pose as someone that they aren’t such and rogue traders are tradespeople that don't carry out the service that they are offering.

Driving Licence

In-person crime

What's the difference between authorised and unauthorised fraud? Find out more about in-person crime, including identification theft and cheque fraud.

Typing On Laptop

Online crime

When it comes to online activity there are many places that fraudsters could try to target innocent internet users. Here are some points to note about online crime.

Woman On Phone Texting

Text scams

Text scams are a growing trend so we've listed some key things to look out for, different types of text scams and how you can report them if you've been sent one.

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Confirmation of Payee

Confirmation of Payee (CoP) is a service which has been designed to confirm if a payment is being sent to the right person and will alert you if something is wrong.

UK Finance

Financial abuse

Find out more information about what financial abuse could look like, who could be at risk and see how your financial service provider can help if you are a victim of it.

Take Five

More help about fraud

We're supporting the Take Five campaign, led by UK Finance and backed by the Government, in order to help our members to recognise and safeguard against fraudulent activity.

What to do if you think you've been a victim of fraud

If you have noticed any unusual transactions on your Nottingham Building Society account, you can complete our online enquiry form or call our support team on 0344 481 4444.

You can also contact ActionFraud on 0300 123 2040 or call your local police station on 101

Reporting a scam

If you feel you've been sent a HMRC tax scam or a different scam text, email or website link, it's really important that you report it. 

Report scam emails here

Report scam texts here

Report a scam website here

Report HMRC tax scams here.