Please bear with us - we are currently experiencing high volumes of calls

We currently have fewer colleagues available in our contact centre to answer your calls and are keeping our phone lines open. 

If your query is not urgent you can also complete the form on this page and we will contact you as soon as possible. Please can we ask you not to contact us again once you have submitted your enquiry. We will be in touch as soon as we can and this will enable our colleagues to help those who need it most.

You will find lots of helpful information on our coronavirus support page.

To request a mortgage payment deferral of up to three months, please complete the payment deferral declaration form on our dedicated page.

Ways to contact us:

Customer service team 
Call 0344 481 4444
Available Monday - Friday 9.00am - 5.00pm
Mortgage payment queries
(excluding payment deferrals)
Switch your mortgage deal, borrow more or move home Call 0344 481 1224
Available Monday - Friday 9.00am - 5.00pm
Lost, stolen or disputed transaction Call 0800 953 0018
Complaints Complete the form on this page
Whole of market mortgage advice Complete the form on this page. If you know the name of your broker, contact them directly

If you have an urgent enquiry or you are experiencing payment difficulties, please contact 0344 481 4444.

Nottingham Mortgage Services adviser contact list

Questions our members frequently ask that may help you

  1. Lifetime ISA questions
  2. Mortgage questions

NMS mortgage adviser contact list

Last updated on:

Enquiry form

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