Chloe and Jordan - home sweet home
For Chloe Mayes and her partner Jordan Fisher, purchasing their first home was a great experience and they were keen to ensure that happened again when it came to remortgaging their property as their fixed-term came to an end.
The couple, who live in Worksop, first visited The Nottingham in 2014 when they popped to their local branch to open a savings account with the aim of putting aside enough money for a house deposit.
A year later and closer to their goal, the branch recommended they call Nottingham Mortgage Services to get the most suitable deal for them*.
They spoke to Graeme Kendell, who conducted a whole of market search for the couple and found the right mortgage for them.
That and subsequent conversations with Graeme were the catalyst for Chloe, 22, and Jordan, 24, to move into their first home, and they were delighted with the help and levels of customer service they received along the way.
So much so that when, earlier this year, their fixed rate period was about to expire, Chloe picked up the phone and spoke to Graeme again.
He expertly guided her through the process and, after searching over 50 lenders, was able to provide hospital worker Chloe and welder Jordan with the remortgage option that was right for them.
As with the original mortgage, Graeme stayed in touch over the following days and weeks with updates on how their application was progressing, right through to completion - even helping them shave seven years off the remaining term of the deal!
Chloe said: “Looking to buy a house can be very stressful, particularly when you are young and have no experience of the process. But from the first call, Graeme was friendly, knowledgeable and always happy to answer our questions.
“There was no hard sell and he explained that our deposit was small and that could impact on the rates we pay and maybe even limit our options, so we decided to go away and save more money so we could put a 10% deposit down a year later.
“When we had done that, we got back in touch with Graeme and started the process. He searched for the most suitable deal and played a huge part in helping us buy our first home.
“So, earlier this year and with our fixed rate period about to expire, it was a no-brainer to get back in touch and, once again, Graeme has been brilliant in helping us. In fact we have secured a deal that means we are paying the same each month but have taken several years off the term of the mortgage - we are delighted.
“My sister, who is 18, is in the process of saving up for a house deposit and I’ve already recommended Nottingham Mortgage Services to her for when she is ready to make the big step.”
Mortgage and Protection Adviser Graeme added: “I take a friendly approach in speaking to customers and that was made really easy when chatting with Chloe and Jordan as they’re both so friendly too.
“It was a pleasure to assist them with the initial mortgage and a really positive sign that thanks to the help and expertise I was able to offer they came back to us for their remortgage.
“In my line of work I normally only speak to customers over the phone, so it’s been really nice to meet Chloe and Jordan and visit the home that we played a small part in helping them buy.”
*Your home may be repossessed if you do not keep up repayments on your mortgage.
For mortgage information visit www.thenottingham.com or call the Nottingham Mortgage Services team on 0344 481 0013. As part of The Nottingham’s Member Rewards Scheme, anyone who has £500 in a savings account for at least 12 months will not pay a fee for mortgage advice.
Happy couple Chloe and Jordan put a face to a name in meeting Mortgage and Protection Adviser Graeme Kendell (left)