Estate agency role is all about people

Google the question ‘what do estate agents do?’ and the likelihood is that top of the search results list there will be an answer similar to this…

Estate agents sell or let residential or commercial properties, businesses or land on behalf of their clients. They look at the property's condition and compare it with others in the area to value it and get the best price for the client. They also market the property and negotiate on deals.

As overviews go, it’s not a bad one. But does it explain the role fully or the attributes needed to be an estate agent? Not quite.

Our estate agents (Nottingham Estate Agency and Harrison Murray) do indeed look to sell property by carrying out valuations and then negotiating the best deal for their client/s.

However, from the point of initial enquiry through to the handing over of keys there can sometimes be a number of hurdles to get over.

In order to make what can occasionally be a challenging process as smooth as possible it is imperative to not only have expertise and to be aware of up-to-the-minute trends and regulation but, equally as important, to remember that the buying and selling of property is, in most cases, a very emotive process and one through which we always pride ourselves on keeping the customer’s requirements at the very top of the list.

Whether we are taking the initial enquiry, are on a follow-up call, conducting a valuation or viewing, carrying out sensitive negotiations, shaking hands on a deal, seeing a sale through to completion via our bespoke Head Office sales progressors or handing over the keys, for us it is always about people, not profits.

One of the many testimonials and compliments we receive about our estate agency business arrived recently in the form of an email from Nottinghamshire-based Andy Derz after we sold his property.

His kind words focused on our sales progression team, however the qualities he spoke about that sales progressor Lucy Attfield demonstrated are instilled in all of our estate agency staff.

Andy wrote: “Over the past few months I have had the pleasure of working with Lucy. Her support and guidance throughout the whole process has been exceptional and is an absolute credit to her and The Nottingham. “The quality of work and absolute professionalism that Lucy has demonstrated over this period has been first class and her persistence and can do attitude is something to be commended and applauded. “I would like to take this opportunity to express thanks for a job well done and say that due to Lucy and the entire team's excellent attitude and support I will never use anyone else but The Nottingham to sell my properties in future.”

The Nottingham’s estate agency business is also complimented by other Society offerings that are often of interest to those looking to get onto the property ladder or move up its rungs, as explained by Nottingham Estate Agency’s city (Nottingham) office estate agency manager Ben Sales.

He added: “Being part of The Nottingham definitely puts us in a strong position and means we are able to talk to our clients about a whole range of things that many of our peers in other estate agencies wouldn’t be able to.

“We have bags of experience in helping people buy and sell properties and are really passionate about doing exactly that, however we, or our building society colleagues and third party partners who we work closely with, can also talk to them about a whole range of other products and services.

“Those include conveyancing, a Whole of Market mortgage search, savings accounts (ideal for those who haven’t quite yet got enough deposit), insurance policies (home and landlord) and financial and estate planning.

“To make all of this work for the customer we have, as a Society, a model of joint working between our estate agency and building society teams to ensure a positive outcome for the customer.

Whether you are a potential first time buyer looking to go home to your own place at the end of a hard day’s work, an investor looking to grow your portfolio, family interested in more space for the growing brood or have a totally different ‘wishlist’ the chances are we have very probably helped out someone like you over the years.

You could be the next to benefit from our ‘all-under-one-roof’ offering – come and have a chat. We look forward to seeing you.


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