App enhancements - February 2026

We’ve kicked off the new year by getting straight back to work - building enhancements we know will make a real difference for our members.

Make it yours with account personalisation

Since launching Passbook Online, we’ve loved seeing how our members use their accounts - whether it’s saving for something special or putting money aside for grandchildren.

In fact, one of the most popular requests has been the ability to rename accounts… so we made it happen.

Now, with just a few taps in the app, you can personalise your account with a name that means something to you. Whether it’s a holiday fund, a rainy day pot, or little Amelia's birthday savings, it’s easier than ever to stay organised and motivated.

Because your savings goals are personal - and your accounts should be too.

A smoother start to your savings

Everything you need, right from the beginning.

Nearly 95% of our members tell us it’s easy to open their first account - and that’s something we’re really proud of. But we’ve also heard that you’d like to feel a little more prepared before getting started.

So, we’ve added a helpful new step at the beginning, giving you everything you need to know upfront. From what to have ready to what to expect along the way, it’s all there to guide you.

We believe getting started should feel simple, clear, and reassuring - from the very first tap.

Simpler marketing preferences

We’ve made managing your contact preferences much simpler. What used to be spread across a few different screens has now been brought together into one clear and easy step.

This means you can choose how you hear from us quickly and without interruption - right at a moment that makes sense.

It’s a change we’ve shaped closely with our marketing team, helping create a smoother experience while making it easier for us to share updates, offers and helpful information with our members.